We all knew banks pulled back, but this suprised me, they’re starting to lend again—and that shifts hotel deal flow fast. While I was at the Hunter Conference in Atlanta, I talked with Ryan Bosch (Principal, Arriba Capital) about what he’s seeing from lenders, where deals still move, and why “extend and pretend” starts to…
Evermore commits to one niche: togetherness for families and groups. The resort designs the homes, lagoon, activities, and food-and-drink around shared experiences—so the whole crew stays connected without feeling crowded. Glenn Haussman tours Evermore Resort Orlando with Elizabeth Mullins and meets the team members behind the core parts of the resort. Elizabeth Mullins: the togetherness-first…
Repositioning a 100-year-old luxury resort comes with constraints you don’t get on a blank sheet of paper. Suzanne co-hosts with me, and we talk with Daniel Hostettler (President & CEO, The Boca Raton) about a multi-year repositioning under new ownership — shifting the product, changing the mix, and operating the resort as five distinct lodging…
Everybody keeps saying “AI” like it’s one thing. It isn’t. Dr. Producer Suzanne Bagnera, PhD, CHA, CED co-hosts with me for this one, and we bring in Ira Vouk, MBA Vouk, someone we constantly see on the conference circuit. Ira teaches, writes, and helps companies make sense of what’s coming, so we asked her for…
Global hotel conditions matter most to the major franchise companies. Most owners still live in a street-corner reality: debt terms, operating costs, and what they can execute on one property. Glenn Haussman talks with Bruce Ford (SVP, Lodging Econometrics) about global economic pressure and what the worldwide hotel pipeline says about where brands and owners…
Conversions still beat new construction in many markets, so I wanted a real pipeline read across the Americas. I talked with Bruce Ford (SVP, Lodging Econometrics) about what the pipeline looks like across Canada, Latin America, the Caribbean, and the U.S. — and what has to change before more projects break ground. Here’s what we…
Black Desert Resort built demand fast: tournaments, golf expansion, and members-only amenities that support premium pricing for a modern luxury property. I walk the property with Managing Director Nicholas Gold in Ivins (greater St. George / greater Zion), Utah. ~600 keys, restaurants/banquets, pool, spa, golf Two PGA tournaments and an LPGA tournament in year one…
Wahlburgers grows by tightening standards, simplifying execution, and treating quality as non-negotiable. From Las Vegas, I talk with Randy Sharpe (CEO, President, and board member) about what he changed after joining the brand, where the concept wins, and how he thinks about growth across multiple formats. We cover: How Randy connected with Mark Wahlberg and…
Hotels collect guest data. Teams rarely use it at check-in. I talk with Kevin Duncan (EVP, Product at Cendyn) about how hotels connect data across systems, use AI to predict intent, and give front desk teams real-time prompts—without crossing the line on privacy. One guest profile across CRM, CRS, and the rest of the stack…
Reinventing a 30-year-old resort takes more than a renovation. It takes rethinking how guests want to spend their time. Glenn Haussman is in Puerto Rico at the Wyndham Grand Rio Mar with Andro Nodarse-Leon, CEO of property owner Lion Grove, to talk about a more than $70 million reimagining of this iconic resort around experience,…
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