FNA 208: Seeing Red
Red Roof Chief Development officer Matt Hostetler kicks back with Glenn, Craig and Dr. Producer Suzanne as they kick off the weekend with some drinks, stories from the road and another round of our Hotel Pet Peeves.
-
-
Hotel Franchise “Standard Creep” and PIPs: Why Owners Push Back
Chris Guimbellot, President and CEO of Hospitality International, says some franchisees have stayed with the company 40+ years—so he built a Legacy Club to recognize them. During AAHOACON 2026, where No Vacancy was the official podcast, we talked about what keeps owners in the system and why “standard creep” pushes some of them away from…
-
FNA 207: The Shah- Shank Redemption
Oliver Shah is a first time guest, and we suspect after having drinks with Glenn, Craig and Suzanne itll be his last. Join us for some laughs and Happy Hour fun where Glenn is at Margaritaville Resort Hollywood Beach.
-
Extended Stay Wins in Volatility: High Occupancy, Lean Model
Greg Juceam is President and CEO of Extended Stay America as and he’s successfully scaling Premier Suites in the middle of one of the hardest building environments we’ve seen in years. 🏗️ Greg launched Extended Stay America Premier Suites in 2021, and the company invested in the first 15 hotels as proof of concept—then built…
-
Hospitality Leadership Without the Fluff: Seek the Good and Celebrate
During #AAHOACON, I talked with James Ferguson, author of Seek the Good. Celebrate., about why he wrote it, what he wants readers to take from it, and how he expects leaders to use it when the day gets messy. 🧠 He turns the message into a habit system—something you run, not something you quote📖 He…
-
Hunter Hallway Talk: How Trust Turns Into Repeat Hotel Deals
I ran into Wayne West of Newport Hospitality Group at the #HunterConference and asked what owners actually want from management right now—and what separates operators who keep getting repeat deals. 🤝 Wayne says trust and alignment with owners drives repeat business, because the first deal teaches both sides how to work together🏢 Newport runs 37…
-
FNA 206: He’s Been Here Arlotta
Friend of the show CJ Arlotta returns to do some clever PR tricks to make people think Glenn, Craig and Doctor Producer Suzanne are actually funny over here celebrating Happy Hour to get the weekend started. Plus, Bruce Ford joins for added fun.
-
Customer Journey 5: Turning Strategy Into Guest-Facing Moments
Chapter 5 of this 6-part Customer Journey series gets into the guest-facing side: how the strategy shows up in communication and touchpoints across the stay. A strong customer journey does not come from slogans. It comes from leadership decisions, team training, and operational discipline – and now you can see it in the guest-facing moments….
-
How to Grow TRevPAR When RevPAR Slows
Thirty years in, PM Hotel Group still thinks like an owner-operator—and that matters right now. While I was at the Hunter Conference, I talked with Paul Sacco of PM Hotel Group about how they protect margin when RevPAR growth slows, costs climb, and rate resistance shows up. hashtag#NoVacancyNews 🎉 PM Hotel Group celebrates its 30th…
-
FNA 205: The Hills are Alive With The Sound of Stephanie
Glenn freezes, Suzanne can’t hear anyone, and Craig somehow turns Milk Duds into a conspiracy theory. That’s a normal Friday. For #NoVacancyNews, Friday Night Audit rolls into Episode 205 with Craig Sullivan, Dr. Producer Suzanne, and guest Stephanie Hills (and yes… even her name comes with a plot twist). 🍸 Stephanie Hills joins us for…
