Glenn Haussman gets an inside look at a brand-new *HomeTowne Studios by Red Roof* extended stay hotel in Bradenton, Florida, exploring how the brand approaches hotel development, operations and efficiency. Glenn tours the property with Hiten Patel of Dhruv Management, which operates the hotel, and Matt Hostetler, Chief Development Officer for Red Roof. Together, they…
The minute you get too comfortable, somebody else passes you. Glenn Haussman talks with Gary Hernbroth, author of Twist the Familiar, about why leaders need to keep questioning how they work, how they lead and how they build relationships. Gary draws a sharp line between confidence and comfort. Confidence moves you forward. Comfort turns into…
I’m calling it now: Relational wellness is the next major hospitality trend. The opportunity is we’re spending more time with screens and less time with each other. Hospitality reverses that by bringing people back together. My proof is the Evermore Orlando Resort, purpose-built for connection. Families and friends stay together instead of scattering across separate…
True luxury means not having to think about the details. Glenn Haussman talks with Almando Rigby, general manager of Windjammer Landing in Saint Lucia, about what today’s luxury traveler expects from a hotel and why anticipating guest needs matters more than simply adding more amenities. Almando explains how technology, data and AI fit into that…
A coffee shop knows your name, loyalty status, order and how you paid — then calls out, “Whoever ordered the Americano.” Glenn Haussman and Dr. Producer Suzanne Bagnera talk with Bart Berkey, keynote speaker, author of Most People Don’t and former Ritz-Carlton sales leader, about **Humanality**: using technology without losing the human connection that makes…
A branded hotel doesn’t need to feel generic. Glenn Haussman tours the Embassy Suites Downtown Asheville with Jack Benton, Area Director of Sales & Marketing, and gets a close look at how the property uses Appalachian design, mountain views, flexible meeting space and a strong sense of place to create something that feels distinctly Asheville….
Ancient Lore Village has just 14 rooms, but some of its social videos draw millions of views, including one that topped 25 million. Glenn Haussman talks with CEO Melissa Blettner about why immersive storytelling connects so strongly with guests and what separates a real experience from something a hotel simply calls an “experience.” Plenty of…
Independent hoteliers face constant pressure to renovate, replace, add amenities and spend more money. Heidi Stone thinks they may need to look somewhere else first. Stone ran Mountain Lake Lodge, the Virginia resort made famous by *Dirty Dancing*. When she arrived, the lake had dried up and the property faced serious challenges. Her approach started…
LivAway Suites gives long-term guests more room while protecting the economics behind the hotel. Glenn Haussman and Dr. Producer Suzanne Bagnera speak with LivAway Suites CEO Mike Nielson about how the company builds rooms about 20% larger than typical economy extended-stay rooms without losing control of construction costs, housekeeping efficiency or hotel margins. LivAway places…
Every hotel brand makes a promise on a slide deck somewhere. There’s a real gap between what a hotel brand promises and what actually happens at the front desk. Brand strategist Philipp Mirow, CEO of Meridian Thinking, joins Glenn Haussman and Dr. Producer Suzanne Bagnera to figure out exactly where that promise falls apart. Mirow…
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