Michael Goldstein has a cocktail for every time of day and a succession plan that apparently depends on how much he’s had to drink. Naturally, we invited him onto Friday Night Audit! Michael and David Caron of Avalon Hospitality Group join Glenn, Craig, and Suzanne for a few drinks and plenty of laughs. We get…
We’ve spent months asking one completely unnecessary but surprisingly important question: Which hotel pet peeve annoys us most? We started with 32. Now Always Hidden Lamp Switches and Water Pressure Roulette fight for the last spot against Outlet Desert in the championship round. Vote now on my LinkedIn page and help decide who gets there….
Putting Glenn Haussman’s wife on Friday Night Audit seemed like a good idea. It was not. Helene Stein makes her FNA debut with Glenn, Craig Sullivan and Dr. Producer Suzanne Bagnera, and she wastes very little time correcting her husband in public while everyone drinks. Then the Worst Hotel Pet Peeve bracket gets serious —…
Glenn Haussman, Craig Sullivan and Dr. Producer Suzanne Bagnera finally did Friday Night Audit together in the same room, and Memphis got the honor of dealing with all three of them. They broadcast from Kooky Canuck, right across the street from the famed Peabody Hotel, with giant drinks on the table and friends from the…
Friday Night Audit gives hotel company presidents a dangerous combination: cocktails, bad ideas and three people absolutely convinced they know how to run the business better. Red Roof President Zack Gharib made the mistake of joining us this week. We insisted our advice was genius. Zack knew better. Between drinks, Craig Sullivan started designing a…
Staypineapple Hotels President Dina Belon joined us for Friday Night Audit, and within minutes we were talking about underground printer-paper markets, retired Peabody ducks and why her early Google results once featured photos from the Playboy Club. So, a completely normal hospitality conversation. Craig Sullivan and Dr. Producer Suzanne Bagnera were along for the ride,…
Derek Pacqué drove three hours from Manhattan to my house on Long Island for Friday Night Audit. In LIE traffic, you know it’s bad when the cars start passing you, then a horse and buggy passes you, then an elderly woman with a walker passes you. That’s Friday in the summer on Long Island. Derek…
James Hansen showed up with a Paloma. Sarah Becherer poured a digestif. Craig had a cocktail. Glenn was doing whatever Glenn does. This is how you open a conversation about parking. Sarah is SVP of Marketing at Ocra. James is our friend along for the ride. Ocra turns empty hotel parking lots into cash. We…
We had a guest cancel at the last minute, so Craig Sullivan, Suzanne Bagnera, PhD, CHA, CED, and I opened drinks and talked about my absolute disaster of a travel day. I’m not giving away the whole thing, but yesterday involved delayed flights, a plane too hot to board, a jammed wheelchair, Atlanta airspace doing…
Deena Baikowitz is a cat whisperer, networking extraordinaire, and the funnest, loudest (the good kind) person you’ll ever meet. She joins Friday Night Audit alongside myself, Craig Sullivan and Suzanne Bagnera, PhD, CHA, CED from Toronto (where she’s “in exile” from New York) and the crew immediately put her to work on the pet peeves…
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