Food and beverage plays a central role in how modern resorts attract guests, keep them engaged, and bring them back. In this episode of No Vacancy, Glenn Haussman joins Josef Wagner, SVP Operations at Resorts World Las Vegas, for a behind-the-scenes look at how F&B strategy shapes the guest experience across the property. The conversation…
The harder part is giving people a reason to stay longer, spend more, and remember why they were there in the first place. In this episode of No Vacancy, Glenn Haussman talks with Alexis Readinger, Founder of Preen, about food-and-beverage design and how often hotels get it almost right — and why “almost” usually isn’t…
What hotel owners and investors are doing matters more than what gets said on stage. In this episode of No Vacancy, Glenn Haussman connects with Bruce Ford, SVP at Lodging Econometrics, as he reports from ALIS in Los Angeles. Bruce shares what he’s seeing in the data and hearing in off-the-record conversations. The discussion focuses…
Regional casino resorts have changed — and the best ones now operate like full-scale destination hotels. In this episode of No Vacancy, Glenn Haussman and Dr. Producer Suzanne Bagnera speak with Kelly Devine and Emily Marshall of HBG Design about how design, operations, and profitability intersect in modern casino resorts. Using Gun Lake Casino Resort…
Extended stay isn’t just about length of stay anymore—it’s about how guests want to live while they’re on the road. In this episode of No Vacancy, Glenn Haussman speaks with Kate Thompson, Director of Commercial at Sage Hospitality Group, about The Ann Savannah, an apartment-style hospitality concept designed for independence, flexibility, and longer stays. Kate…
Food and beverage now drives one of the clearest hotel differentiation points. In this episode of No Vacancy misses ALIS, Glenn Haussman speaks with Phil Colicchio and Trip Schneck of Colicchio Consulting about how hotels approach restaurant strategy, design, and experience for financial success. They explain how operators use F&B to differentiate assets, drive incremental…
Glenn didn’t make it to ALIS this year thanks to a snowstorm — and Delta taking our pilot as we were boarding. But distance doesn’t stop the conversation. In this episode of No Vacancy, Glenn Haussman connects remotely with Bruce Ford, SVP at Lodging Econometrics, who is reporting live from ALIS while Glenn shovels snow…
Building franchise relationships isn’t about brand standards — it’s about listening, flexibility, and time in the field. In this episode of No Vacancy, Glenn Haussman visits Sonesta International Hotels’ global headquarters in Massachusetts to speak with Phil Hugh, Chief Development Officer. Phil explains how stepping into the CDO role led him to spend roughly 60…
Luxury hospitality doesn’t live in design alone — it lives in how teams show up every day. In this episode of No Vacancy, Glenn Haussman and Dr. Producer Suzanne Bagnera speak with Christophe Baraton, General Manager of Shutters on the Beach, about leadership, culture, and delivering authentic guest experiences at the property level. Christophe shares…
Hotel restaurants don’t succeed by accident — they succeed when concept, design, training, and execution work together. In this episode of No Vacancy, Glenn Haussman and Dr. Producer Suzanne Bagnera speak with Ami Alexander, Managing Partner at Barrel Aged Management, about what it really takes to build and sustain high-performing hotel food and beverage programs….
Newsletter
Stay Up to Date With All Things No Vacancy!
