Hoteliers across the country feel the pressure — rising costs, shifting demand patterns, and owners who expect stronger margins than ever. Rob Smith, CEO of Stonebridge Companies, joins Glenn Haussman and Dr. Suzanne Bagnera to talk about how Stonebridge approaches strategy, AI, brand decisions, guest acquisition, and operational priorities across more than 170 branded hotels…
What if every unsold hotel room helped a hospitality worker chase their dream? In this episode, Glenn Haussman talks with David Bowman, co-founder of the Bowman Post Foundation, about how his organization turns empty room nights into educational funding for hotel employees. David shares how hotels across the country contribute unused inventory to twice-yearly charity…
Luxury hotels and meeting-focused properties rely on strong leadership to stay relevant — and ALHI plays a major role in helping them compete. In this episode, Glenn Haussman and Anthony Melchiorri talk with Cesar Wurm, Senior Vice President at Associated Luxury Hotels International, about how ALHI supports independent luxury hotels with strategy, commercial insights, and…
Hotel costs keep rising, but smart operators know how to stay profitable without sacrificing culture. In this episode, Glenn Haussman talks with Steven Moore, CEO of Actabl, about how hotel leaders can turn operational challenges into opportunities. Steven shares how effective labor strategies, transparent leadership, and people-first technology create profitable hotels that guests — and…
When hotels lose key leaders, operations can fall apart fast — and that’s where Wenzell & Fisher Hospitality Group comes in. In this episode, Glenn Haussman and Anthony Melchiorri talk with Peter Wenzell, the company’s Founder and CEO, about how he built a national network of experienced hotel consultants who step in to fill temporary…
What does it take to reopen one of the world’s most famous hotels? In this episode, Glenn Haussman and Anthony Melchiorri talk with Mary D’Argenis-Fernandez, President of MDA Hospitality Solutions, about how her team trained the staff at the Waldorf Astoria New York for its grand reopening — from creating service standards to building confidence…
What does it take to keep Las Vegas running during global events like Formula 1 and the Super Bowl? In the final episode of this MGM Resorts executive series, Glenn Haussman talks with John Flynn, SVP of Global Security and Aviation at MGM Resorts International, about how MGM coordinates security, guest experience, and aviation logistics…
Hospitality meets purpose in Lantern Columbia, a stunning adaptive reuse project turning a historic firehouse into a boutique hotel that celebrates inclusion and community. In this episode, Glenn Haussman and Anthony Melchiorri talk with David Tart, Managing Partner at Raines Company, about how the Lantern will partner with the University of South Carolina’s Carolina LIFE…
Asia-Pacific now holds the world’s largest hotel pipeline — and the numbers are staggering. In this episode, Glenn Haussman talks with Bruce Ford, SVP of Lodging Econometrics, about how the region’s development is outpacing every other part of the world. From China’s million-room pipeline to Indonesia’s booming luxury resorts, this is where global growth is…
Extended stay has officially become the darling of hospitality — and WaterWalk is changing the rules again. In this episode, Glenn Haussman and Anthony Melchiorri speak with Mimi Oliver, CEO of WaterWalk, about how her family invented the extended-stay category and how she’s now pushing it further with a hybrid model that balances fully furnished…
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