1010: How Resorts World Las Vegas Uses F&B as a Return-Visit Magnet

Food and beverage plays a central role in how modern resorts attract guests, keep them engaged, and bring them back.

In this episode of No Vacancy, Glenn Haussman joins Josef Wagner, SVP Operations at Resorts World Las Vegas, for a behind-the-scenes look at how F&B strategy shapes the guest experience across the property.

The conversation explores rooftop lounges, mixology activations, pop-up concepts, celebrity chef partnerships, food halls, live entertainment, and venue flexibility — all designed to give guests reasons to return beyond gaming. Josef explains how Resorts World tests concepts economically, listens closely to guest behavior, and adapts quickly to changing preferences.

Topics include:

• Turning food and beverage into a destination driver

• Using pop-ups to test concepts before long-term investment

• Designing immersive lounges guests talk about

• Blending dining and entertainment to extend stays

• Attracting locals and non-gaming visitors

• Keeping a four-year-old resort feeling new

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