At CoralTree Hospitality’s Leadership Forum, Glenn Haussman talks with Tom Luersen, President of CoralTree Hospitality, about what the company expects leaders to do once everyone goes back to work. Tom explains why CoralTree brings people together, how they use Affinity Clubs to keep projects moving, and how they think about culture, measurement, and follow-through in…
Luxury doesn’t mean more steps. It means removing friction before guests even notice it. Glenn Haussman is joined by Suzanne “Dr. Producer” Bagnera, PhD, to speak with Mourad Essafi, General Manager of Impression Isla Mujeres (a Hyatt all-inclusive resort), about how luxury hotels remove friction from the guest experience instead of adding layers. Mourad explains…
Most hotels want food and beverage to drive revenue. A lot of them still make it harder than it needs to be for guests to actually order. Glenn Haussman talks with Narda Malakzad and Andrea Laderman, co-founders of Goldi, about a problem hotels deal with every day but rarely frame as a revenue issue: dietary…
Hotel management mergers start with conversations, not announcements. In this episode of No Vacancy, Glenn Haussman speaks with Len Wolman, Chairman & CEO of Waterford Hotel Group, and Bob Habeeb, Founder & CEO of Maverick Hotels and Restaurants, about how their merger came together and what needed to line up before moving forward. They describe…
Food and beverage plays a central role in how modern resorts attract guests, keep them engaged, and bring them back. In this episode of No Vacancy, Glenn Haussman joins Josef Wagner, SVP Operations at Resorts World Las Vegas, for a behind-the-scenes look at how F&B strategy shapes the guest experience across the property. The conversation…
The harder part is giving people a reason to stay longer, spend more, and remember why they were there in the first place. In this episode of No Vacancy, Glenn Haussman talks with Alexis Readinger, Founder of Preen, about food-and-beverage design and how often hotels get it almost right — and why “almost” usually isn’t…
What hotel owners and investors are doing matters more than what gets said on stage. In this episode of No Vacancy, Glenn Haussman connects with Bruce Ford, SVP at Lodging Econometrics, as he reports from ALIS in Los Angeles. Bruce shares what he’s seeing in the data and hearing in off-the-record conversations. The discussion focuses…
Regional casino resorts have changed — and the best ones now operate like full-scale destination hotels. In this episode of No Vacancy, Glenn Haussman and Dr. Producer Suzanne Bagnera speak with Kelly Devine and Emily Marshall of HBG Design about how design, operations, and profitability intersect in modern casino resorts. Using Gun Lake Casino Resort…
Extended stay isn’t just about length of stay anymore—it’s about how guests want to live while they’re on the road. In this episode of No Vacancy, Glenn Haussman speaks with Kate Thompson, Director of Commercial at Sage Hospitality Group, about The Ann Savannah, an apartment-style hospitality concept designed for independence, flexibility, and longer stays. Kate…
Food and beverage now drives one of the clearest hotel differentiation points. In this episode of No Vacancy misses ALIS, Glenn Haussman speaks with Phil Colicchio and Trip Schneck of Colicchio Consulting about how hotels approach restaurant strategy, design, and experience for financial success. They explain how operators use F&B to differentiate assets, drive incremental…
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