What CoralTree Expects Leaders to Do After the Forum

At CoralTree Hospitality’s Leadership Forum, Glenn Haussman talks with Tom Luersen, President of CoralTree Hospitality, about what the company expects leaders to do once everyone goes back to work.

Tom explains why CoralTree brings people together, how they use Affinity Clubs to keep projects moving, and how they think about culture, measurement, and follow-through in practical terms. The conversation also covers how they set direction early in the year and where AI, the guest journey, and talent development fit into daily operations.

Topics include:

• What leaders are expected to take back to their teams

• How projects continue after the event

• How CoralTree tracks progress without turning it into theater

• Where AI and guest experience fit into operations

• How leadership development shows up in practice

• Why recognition still plays a role