This video comes from 2023 at The Venetian Resort Las Vegas, and it didn’t go the way I expected. I arrived planning a straightforward stand-up interview — one of those three-to-five-minute travel conversations. The plan was simple: talk with Tony Yousfi, CMP, Chief Sales Officer, get the clip, and move on. Instead, I walked in…
Back in July 2017 I went to Israel to celebrate my twins getting a bar-mitzvah at The Wall. It was a stressful time in my life as my business was about a year and half old at the time and I was still nervous about making ends meet. Especially with this trip weighing on my…
This is where No Vacancy began. As I head into 10 years of my company and more than 1,000 episodes, I’m rerunning a small number of older shows that still matter to me — starting with the very first episode I ever released. This episode marks the first time I spoke directly to the hospitality…
As I look back on 10 years of No Vacancy and more than 1,000 episodes, I’m sharing a few seminal moments that mattered. This episode comes from AAHOACON 2018 in San Antonio, which marked a real shift for No Vacancy. That year, Rachel Humphrey, then COO of AAHOA, made No Vacancy the official podcast of…
Happy Holidays! In our 2026 sendoff show Glenn, Craig and Dr Producer Suzanne welcome Raj Chudasama and Sara Pinto of M1Intel. They seem nice enough so the crew thought it would be fun to get to know them over some happy hour cocktails and some laughs to kick off the holiday season Friday Night Audit…
This week Dan Lesser, Co-Founder, President, & CEO at LW Hospitality Advisors shares some cockatils and laughs with Glenn, Craig and Doctor Prodcuer Suzanne.
Theme parks rethink guest experience better than anyone — so Craig Sullivan and I walked the floor at IAAPA to see what hoteliers can steal. Roller coasters launched over our heads, full-motion simulators surrounded us, and VR arenas kept pulling crowds. But the real value came from seeing how these companies craft experiences that drive…
The incredible Christine Trippi returns to Friday Night Audit to join Glenn, Craig and Suzanne for some happy hour cocktails and some laughs to kick off the weekend.
BETHESDA, Md., Nov. 9, 2025 /PRNewswire/ — Marriott International, Inc. (NASDAQ: MAR) today announced that its licensing agreement with Sonder Holdings Inc. (NASDAQ: SOND, “Sonder”) is no longer in effect due to Sonder’s default. As a result, Sonder is no longer affiliated with Marriott Bonvoy, and Sonder properties are not available for new bookings on…
It’s one thing to grow your business. It’s another to grow without losing your culture — and that’s exactly what ARK Hospitality Group is determined to prove. I spoke with Lisa Lombardo, President of ARK Hospitality Group, about how her team is scaling hotels and restaurants while keeping authenticity, care, and human connection at the…
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