Why Hospitality Leaders Must Stay Uncomfortable

The minute you get too comfortable, somebody else passes you.

Glenn Haussman talks with Gary Hernbroth, author of Twist the Familiar, about why leaders need to keep questioning how they work, how they lead and how they build relationships.

Gary draws a sharp line between confidence and comfort. Confidence moves you forward. Comfort turns into complacency. They also get into failure, adapting when things go wrong and why the people who learn from getting knocked down often become stronger leaders.

Watch for practical ideas you can use to challenge old habits, rethink your approach and stay ahead in hospitality.

Gary’s book, Twist the Familiar, is here: Twist the Familiar on Amazon

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