Ultra-Luxury ‘Expedition’ Cruising

0:00:01.411 --> 0:00:02.031 You ever dream about cruising to the end of the world, Anthony? 0:00:04.453 --> 0:00:06.214 Talking about waves, I once had a perm. 0:00:06.855 --> 0:00:07.375 I'm Anthony. 0:00:07.554 --> 0:00:08.875 Welcome to No Vacancy Lives. 0:00:09.196 --> 0:00:10.076 That's my friend, Glenn. 0:00:10.237 --> 0:00:10.997 You're watching the number 0:00:11.077 --> 0:00:12.398 one show in hospitality. 0:00:26.068 --> 0:00:26.548 Hey, everybody. 0:00:26.588 --> 0:00:27.750 Welcome to the one and only 0:00:27.969 --> 0:00:29.030 No Vacancy Live. 0:00:29.091 --> 0:00:30.771 Of course, that's Anthony Melchiorri. 0:00:31.012 --> 0:00:32.253 I'm still Glenn Hausman, 0:00:32.512 --> 0:00:33.774 and it's great to see you today. 0:00:33.793 --> 0:00:35.795 Thanks for spending some time with us. 0:00:36.276 --> 0:00:36.756 Anthony, you know, 0:00:36.816 --> 0:00:37.917 one of the cool things is 0:00:37.957 --> 0:00:39.457 we talk about hotels day 0:00:39.557 --> 0:00:41.098 after day after day after day, 0:00:41.378 --> 0:00:42.280 but I feel like every once 0:00:42.320 --> 0:00:44.000 in a while we get to dip 0:00:44.140 --> 0:00:46.982 our foot in the water of cruising, right? 0:00:47.582 --> 0:00:47.722 Yeah, 0:00:47.762 --> 0:00:48.764 you know what I think would be a good 0:00:48.804 --> 0:00:50.707 idea is to take a hotel, 0:00:50.726 --> 0:00:54.490 put it in the sea, get great restaurants, 0:00:54.511 --> 0:00:55.332 great entertainment, 0:00:55.411 --> 0:00:56.652 and just float it across 0:00:56.694 --> 0:00:58.115 the ocean and come up with 0:00:58.155 --> 0:00:59.496 something like a cruise 0:00:59.517 --> 0:01:00.177 ship or something. 0:01:01.771 --> 0:01:02.813 think you might be on to 0:01:02.853 --> 0:01:03.874 something but if it was up 0:01:03.914 --> 0:01:05.234 to me you know what I 0:01:05.254 --> 0:01:06.456 there's these crazy cruise 0:01:06.475 --> 0:01:07.275 wars going on nothing 0:01:07.316 --> 0:01:08.397 against these big giant 0:01:08.417 --> 0:01:09.117 ships that keep getting 0:01:09.158 --> 0:01:09.957 bigger and bigger and 0:01:09.977 --> 0:01:11.299 bigger but I'm at the point 0:01:11.319 --> 0:01:12.079 in my life where I just 0:01:12.099 --> 0:01:13.001 kind of want to be left 0:01:13.081 --> 0:01:14.242 alone that's what I really 0:01:14.281 --> 0:01:15.722 like about seaborne cruise 0:01:15.763 --> 0:01:17.444 lines they've got small 0:01:17.924 --> 0:01:19.605 purpose-built ships that do 0:01:19.686 --> 0:01:20.746 great cruises and 0:01:21.147 --> 0:01:22.007 expeditions like this 0:01:22.048 --> 0:01:23.007 incredible venture over 0:01:23.067 --> 0:01:23.748 here which actually has 0:01:23.789 --> 0:01:25.971 some submarines on it 0:01:26.171 --> 0:01:27.251 anthony so let's welcome to 0:01:27.272 --> 0:01:29.153 the show incredible natalia 0:01:29.212 --> 0:01:30.873 leahy president seaborne 0:01:30.933 --> 0:01:31.715 cruise line welcome 0:01:31.754 --> 0:01:32.234 Natalia. 0:01:32.796 --> 0:01:33.516 Well, thank you. 0:01:33.575 --> 0:01:36.558 It's so good to be here, 0:01:36.658 --> 0:01:37.739 Anthony and Glenn. 0:01:37.838 --> 0:01:39.200 And I love the background. 0:01:43.022 --> 0:01:43.283 Anthony, 0:01:43.322 --> 0:01:44.763 you did something with your microphone. 0:01:44.804 --> 0:01:46.045 Now it's making all sorts of noises. 0:01:47.525 --> 0:01:48.986 Sorry, Natalia, please continue. 0:01:50.246 --> 0:01:50.647 Yes, 0:01:50.888 --> 0:01:53.430 I love your description because it's 0:01:54.010 --> 0:01:55.411 not just the hotel. 0:01:55.631 --> 0:01:58.132 It's the best luxury hotels 0:01:58.192 --> 0:01:59.853 that you can imagine in the world. 0:02:00.447 --> 0:02:02.787 and the most fine dining experience, 0:02:03.227 --> 0:02:04.429 and you put it in this 0:02:04.668 --> 0:02:06.709 yacht-like purpose-built 0:02:06.810 --> 0:02:09.531 ships that can take you in 0:02:10.050 --> 0:02:11.771 the places in the world you 0:02:11.872 --> 0:02:13.032 can't get otherwise. 0:02:13.173 --> 0:02:15.213 So I love how you describe it. 0:02:15.274 --> 0:02:17.514 So proud of our newest 0:02:17.594 --> 0:02:18.974 expedition ships as well. 0:02:18.995 --> 0:02:19.294 That's cool. 0:02:19.355 --> 0:02:19.515 Anthony, 0:02:19.536 --> 0:02:20.735 you got this weird buzzing going 0:02:20.816 --> 0:02:21.776 on with the wire. 0:02:21.817 --> 0:02:24.397 Could you just try checking the wire? 0:02:24.437 --> 0:02:24.957 There we go. 0:02:24.978 --> 0:02:27.359 Perfect. 0:02:27.479 --> 0:02:27.818 Perfect. 0:02:27.859 --> 0:02:28.560 Go for it, Anthony. 0:02:30.182 --> 0:02:31.104 Talking to you in the green 0:02:31.144 --> 0:02:32.445 screen or in the background 0:02:32.466 --> 0:02:34.068 for just a few seconds, 0:02:34.908 --> 0:02:36.230 you can see that you have a 0:02:36.290 --> 0:02:38.313 passion for this business. 0:02:38.493 --> 0:02:39.314 I want to know, 0:02:39.335 --> 0:02:40.757 I ask this to people that 0:02:40.856 --> 0:02:42.218 just are overly passionate 0:02:42.239 --> 0:02:42.740 about what they do. 0:02:42.759 --> 0:02:43.760 You can just see it in your 0:02:43.800 --> 0:02:45.524 smile and in your mannerisms. 0:02:46.223 --> 0:02:47.145 Give me the moment. 0:02:47.818 --> 0:02:49.000 that if you have to go all 0:02:49.020 --> 0:02:50.461 the way back or could have been, you know, 0:02:50.501 --> 0:02:51.921 not too far back where you 0:02:52.002 --> 0:02:53.103 knew you wanted to do this 0:02:53.143 --> 0:02:53.823 for the rest of your life, 0:02:53.842 --> 0:02:55.844 that you wanted to be in 0:02:55.884 --> 0:02:57.025 this position and do what 0:02:57.064 --> 0:02:58.086 you're doing for a living. 0:02:58.887 --> 0:02:59.447 When was that? 0:02:59.486 --> 0:03:00.407 Was that when you were five 0:03:00.427 --> 0:03:01.348 years old or was that when 0:03:01.367 --> 0:03:02.389 you were 30 years old? 0:03:02.489 --> 0:03:03.008 What was that? 0:03:04.711 --> 0:03:05.290 Oh, wow. 0:03:05.350 --> 0:03:06.831 Well, I have many moments. 0:03:06.951 --> 0:03:09.734 I will share my recent moment, you know, 0:03:09.753 --> 0:03:09.794 uh, 0:03:10.794 --> 0:03:12.195 where I just knew I'm in the right 0:03:12.256 --> 0:03:14.197 place and I have best job in the world. 0:03:14.437 --> 0:03:15.318 I think, um, 0:03:16.013 --> 0:03:20.096 About six years ago, we started a dream. 0:03:20.195 --> 0:03:22.016 We had a dream of bringing 0:03:23.979 --> 0:03:26.800 very well-known seaborne luxury. 0:03:27.121 --> 0:03:28.342 We really call it ultra 0:03:28.382 --> 0:03:29.622 luxury where it's highly 0:03:29.703 --> 0:03:31.163 personalized service and 0:03:31.723 --> 0:03:33.466 really finest experiences 0:03:33.545 --> 0:03:35.567 in the world on board our ships. 0:03:36.087 --> 0:03:38.188 We had a dream to bring that 0:03:38.669 --> 0:03:40.691 into the world of exploration. 0:03:41.698 --> 0:03:43.840 And so we started this 0:03:43.900 --> 0:03:45.881 project that we called Project Venture. 0:03:47.542 --> 0:03:50.383 Few weeks before the end of the year, 0:03:50.403 --> 0:03:52.885 in I think early December, 0:03:52.906 --> 0:03:54.847 I was waking up one Friday 0:03:54.887 --> 0:03:57.549 morning and I'm running 0:03:57.609 --> 0:03:59.711 around getting my girls ready for school. 0:03:59.770 --> 0:04:01.171 And I see my phone is 0:04:01.312 --> 0:04:03.454 buzzing and it's Robin West, 0:04:03.734 --> 0:04:05.375 our expedition guide. 0:04:05.915 --> 0:04:07.896 leader calling from the ship. 0:04:08.437 --> 0:04:09.899 And for a second, I'm like, oh, 0:04:10.318 --> 0:04:11.379 why am I getting called 0:04:11.400 --> 0:04:12.759 from the ship at 7 a.m.? 0:04:13.381 --> 0:04:15.701 And so and I see the text from him. 0:04:15.741 --> 0:04:18.624 He's like, answer the phone. 0:04:18.824 --> 0:04:20.125 I answer the phone. 0:04:20.906 --> 0:04:22.427 And all of a sudden I'm on a 0:04:22.487 --> 0:04:25.908 video and I see this live 0:04:26.228 --> 0:04:30.211 moment where two of our expedition ships, 0:04:30.411 --> 0:04:32.913 Seabourn Venture and Seabourn Pursuit, 0:04:33.613 --> 0:04:35.134 met in Ushuaia. 0:04:36.072 --> 0:04:37.232 First time ever, 0:04:37.531 --> 0:04:39.072 and everyone is waving to 0:04:39.132 --> 0:04:41.853 me and I'm watching our 0:04:41.973 --> 0:04:43.814 guests literally cheering 0:04:43.874 --> 0:04:45.194 each other with glasses of 0:04:45.274 --> 0:04:47.694 champagne across from two 0:04:47.814 --> 0:04:50.694 ships with this amazing background. 0:04:50.834 --> 0:04:52.475 And I see the small faces of 0:04:53.016 --> 0:04:54.295 my shoreside leadership 0:04:54.315 --> 0:04:55.716 team all tearing up as 0:04:55.757 --> 0:04:57.716 they're watching this moment. 0:04:58.437 --> 0:04:59.538 And at that point, 0:05:00.257 --> 0:05:01.918 I was so proud because I 0:05:02.017 --> 0:05:05.718 felt our dream actually did come true. 0:05:06.322 --> 0:05:08.884 we are taking people to the 0:05:08.963 --> 0:05:12.425 places that were not 0:05:12.504 --> 0:05:14.545 available to most up until 0:05:14.605 --> 0:05:17.047 recently without compromises. 0:05:17.807 --> 0:05:19.607 And I did step back and I 0:05:19.646 --> 0:05:21.208 thought I do actually have 0:05:21.267 --> 0:05:23.009 the best job in the world 0:05:23.228 --> 0:05:24.509 because we truly are 0:05:24.788 --> 0:05:27.769 touching and transforming people's lives. 0:05:28.891 --> 0:05:29.511 Yeah. 0:05:29.651 --> 0:05:30.071 Andrey? 0:05:30.562 --> 0:05:31.684 That's a beautiful story. 0:05:31.903 --> 0:05:32.663 And, you know, 0:05:32.923 --> 0:05:34.944 it's a lifetime of work and teamwork, 0:05:34.985 --> 0:05:35.845 and it's not easy. 0:05:35.904 --> 0:05:37.665 And, you know, everything matters. 0:05:37.745 --> 0:05:38.687 And it's the nuances. 0:05:38.726 --> 0:05:40.367 When you get the nuance 0:05:40.427 --> 0:05:43.209 right and the small details 0:05:43.228 --> 0:05:44.309 that nobody knows is right, 0:05:44.689 --> 0:05:46.029 everything else takes care of itself. 0:05:47.771 --> 0:05:48.610 I agree. 0:05:48.630 --> 0:05:49.011 I agree. 0:05:49.050 --> 0:05:51.432 Well, a lot of people ask me, Anthony, 0:05:51.452 --> 0:05:52.632 as I took this job, 0:05:52.692 --> 0:05:55.053 what does ultra luxury mean to you? 0:05:55.173 --> 0:05:56.935 What's luxury means in general? 0:05:56.995 --> 0:05:57.454 It's, of course, 0:05:57.495 --> 0:05:58.875 very personal definitions. 0:05:59.636 --> 0:06:01.757 But it is in details, isn't it? 0:06:01.817 --> 0:06:02.817 We actually launched the 0:06:02.857 --> 0:06:03.798 program that's called 0:06:03.958 --> 0:06:05.497 Delight in the Details. 0:06:05.697 --> 0:06:07.899 And it's all about taking 0:06:07.959 --> 0:06:09.620 the little things that when 0:06:09.740 --> 0:06:13.221 you walk on board our ships, 0:06:13.360 --> 0:06:15.862 we greet you by name and we say, Anthony, 0:06:15.882 --> 0:06:18.262 welcome back to your home away from home. 0:06:18.884 --> 0:06:21.884 And you feel like everyone 0:06:21.985 --> 0:06:24.725 on the ship was waiting just for you. 0:06:25.600 --> 0:06:27.480 And the whole cruise is just 0:06:27.581 --> 0:06:30.141 for you and your family and your friends. 0:06:30.300 --> 0:06:32.502 And we know the coffee you 0:06:32.581 --> 0:06:33.742 order for breakfast, 0:06:34.343 --> 0:06:35.742 and we know the wines that 0:06:35.762 --> 0:06:37.403 you like to drink for dinner. 0:06:37.723 --> 0:06:40.264 And hopefully we can also 0:06:40.324 --> 0:06:41.904 find a way to surprise and 0:06:41.944 --> 0:06:43.064 delight you with something 0:06:43.266 --> 0:06:46.346 that you didn't even know you want. 0:06:46.526 --> 0:06:49.166 So that is all about details, isn't it? 0:06:50.088 --> 0:06:50.867 Yeah, absolutely. 0:06:51.656 --> 0:06:51.795 Yeah. 0:06:52.156 --> 0:06:53.276 So, Natalia, 0:06:53.297 --> 0:06:54.798 you've been in this position 0:06:54.838 --> 0:06:55.800 as president of Seabourn 0:06:55.839 --> 0:06:58.362 for just about a year now. 0:06:58.502 --> 0:07:00.043 So it's a good time to take a look. 0:07:00.083 --> 0:07:00.884 One of the things we like to 0:07:00.903 --> 0:07:01.884 do is show people that they 0:07:01.904 --> 0:07:04.146 can achieve and they could do anything, 0:07:04.247 --> 0:07:04.646 right? 0:07:04.668 --> 0:07:05.728 And becoming president of a 0:07:05.767 --> 0:07:07.170 cruise line is pretty amazing. 0:07:07.589 --> 0:07:08.531 What was that like making 0:07:08.550 --> 0:07:09.552 that transition from when 0:07:09.572 --> 0:07:11.173 you were COO in your former 0:07:11.213 --> 0:07:12.654 position to taking the 0:07:12.694 --> 0:07:15.776 reins as the leader leader of a new job? 0:07:15.836 --> 0:07:16.858 How'd that go and what was 0:07:16.937 --> 0:07:17.559 it like for you? 0:07:21.764 --> 0:07:23.745 Well, it's a fantastic question. 0:07:23.944 --> 0:07:25.886 I think I was a leader, leader before. 0:07:26.026 --> 0:07:27.346 Every one of our team 0:07:27.387 --> 0:07:29.088 members is actually leader, leader. 0:07:29.108 --> 0:07:30.749 Yeah, but you are the ultimate boss. 0:07:30.788 --> 0:07:31.809 That's what I mean. 0:07:31.889 --> 0:07:33.629 But I'm at the helm of 0:07:33.930 --> 0:07:35.110 Seabourn and I love that. 0:07:35.331 --> 0:07:36.771 I think the biggest, 0:07:37.572 --> 0:07:39.333 I had had the privilege of 0:07:39.372 --> 0:07:40.634 supporting Seabourn through 0:07:40.653 --> 0:07:42.053 my entire time as Cardinal 0:07:42.093 --> 0:07:43.834 Corporation and in a previous role, 0:07:43.875 --> 0:07:45.255 but not in this role. 0:07:45.990 --> 0:07:47.512 And I thought I know, 0:07:47.672 --> 0:07:49.172 and I always appreciate it 0:07:49.252 --> 0:07:50.632 and love Seabourn business. 0:07:51.213 --> 0:07:56.334 I think one of the biggest, you know, 0:07:56.435 --> 0:07:58.295 biggest internalization as 0:07:58.435 --> 0:08:01.057 I took this role for me was 0:08:01.297 --> 0:08:05.858 what an important role our team members, 0:08:05.978 --> 0:08:07.579 our crew members play in 0:08:07.639 --> 0:08:08.980 the experience of guests, 0:08:09.600 --> 0:08:12.562 because we are very proud of a fantastic, 0:08:12.742 --> 0:08:14.802 elegant looking ships and designs. 0:08:15.654 --> 0:08:18.038 And we are very proud of our 0:08:18.117 --> 0:08:20.240 culinary experiences at Rivals, 0:08:20.319 --> 0:08:21.661 best restaurants in the world. 0:08:21.781 --> 0:08:26.065 But when I asked every guest why Seabourn, 0:08:27.466 --> 0:08:29.288 they all talk about the 0:08:29.408 --> 0:08:32.011 connection with our crew members. 0:08:32.131 --> 0:08:34.615 We have over 4,000 crew members from 0:08:35.655 --> 0:08:37.177 94 countries in the world. 0:08:37.376 --> 0:08:38.658 And what I realized that 0:08:38.697 --> 0:08:40.999 what actually makes secret 0:08:41.078 --> 0:08:43.561 sauce for Seabourn experience. 0:08:43.681 --> 0:08:46.001 And that I think was a 0:08:46.042 --> 0:08:47.123 little bit of an eye 0:08:47.263 --> 0:08:48.344 opening for me because 0:08:48.384 --> 0:08:50.664 that's what really creates this brand. 0:08:50.904 --> 0:08:52.446 But every company talks 0:08:52.505 --> 0:08:53.486 about what you just said. 0:08:53.746 --> 0:08:54.748 Every company says it's 0:08:54.788 --> 0:08:55.649 about our crew members, 0:08:55.668 --> 0:08:56.450 it's about our employees, 0:08:56.470 --> 0:08:57.250 it's about our team. 0:08:57.671 --> 0:08:59.812 But very few are able to 0:08:59.852 --> 0:09:01.653 accomplish that on such a grand scale. 0:09:02.075 --> 0:09:02.315 You know, 0:09:02.335 --> 0:09:03.895 there's so many things to what you do. 0:09:04.336 --> 0:09:06.437 Service is number two compared to safety. 0:09:06.778 --> 0:09:07.740 So you have to deal with safety, 0:09:07.759 --> 0:09:08.500 you have to deal with service, 0:09:08.539 --> 0:09:09.620 you have to deal with elegance, 0:09:09.640 --> 0:09:11.121 you have to deal with all 0:09:11.162 --> 0:09:12.222 the things that you have to deal with, 0:09:12.484 --> 0:09:13.464 and you have to do it at sea. 0:09:13.884 --> 0:09:15.966 So why is your company able 0:09:16.006 --> 0:09:17.087 to do it where a lot of 0:09:17.727 --> 0:09:19.708 companies, whether at sea or not at sea, 0:09:20.249 --> 0:09:21.089 are unable to do? 0:09:21.208 --> 0:09:22.950 What do you do to tap into 0:09:23.009 --> 0:09:25.331 your employees that other 0:09:25.370 --> 0:09:26.152 people may not do? 0:09:27.491 --> 0:09:28.692 Well, first of all, 0:09:29.712 --> 0:09:31.474 we are very intentional, right? 0:09:31.514 --> 0:09:34.455 So it doesn't really happen by chance. 0:09:34.955 --> 0:09:37.515 It starts with our recruiting strategy. 0:09:38.056 --> 0:09:38.777 We really, 0:09:38.817 --> 0:09:40.777 really spend time recruiting people, 0:09:41.278 --> 0:09:43.418 not just with great 0:09:43.578 --> 0:09:44.719 technical skills and 0:09:44.778 --> 0:09:46.799 experiences in hospitality and 0:09:47.643 --> 0:09:48.903 luxury brand but we are 0:09:48.943 --> 0:09:49.864 recruiting people with 0:09:49.903 --> 0:09:51.644 certain personality profile 0:09:52.125 --> 0:09:53.326 because when I describe 0:09:53.385 --> 0:09:54.846 seaborne service it's a 0:09:54.966 --> 0:09:57.128 very engaging warm service 0:09:57.187 --> 0:09:59.369 and that's what makes us 0:09:59.928 --> 0:10:01.590 stand out that's where I 0:10:01.669 --> 0:10:03.811 guess say I feel like I am 0:10:03.910 --> 0:10:05.552 not just being delighted 0:10:05.672 --> 0:10:06.993 and spoiled I feel like I'm 0:10:07.092 --> 0:10:09.514 actually among friends and 0:10:09.573 --> 0:10:11.455 among family members and 0:10:11.495 --> 0:10:13.135 that requires incredible 0:10:13.196 --> 0:10:14.817 emotional intelligence so 0:10:15.037 --> 0:10:16.136 all of our team members 0:10:16.177 --> 0:10:17.298 from all over the world 0:10:17.990 --> 0:10:20.032 have this certain profile of 0:10:20.552 --> 0:10:22.013 emotional intelligence when 0:10:22.092 --> 0:10:23.693 they know how to connect, 0:10:24.215 --> 0:10:25.696 not just how to serve. 0:10:26.196 --> 0:10:27.197 It's very different. 0:10:28.038 --> 0:10:30.379 They don't know just only how to serve. 0:10:30.399 --> 0:10:31.760 They know how to connect 0:10:32.341 --> 0:10:34.123 with each individual on an 0:10:34.222 --> 0:10:36.364 individual basis, when to joke, 0:10:37.024 --> 0:10:38.426 when to surprise them, 0:10:39.105 --> 0:10:41.148 when to do something unexpected. 0:10:41.327 --> 0:10:43.509 And that takes a lot. 0:10:43.970 --> 0:10:44.951 On top of it, 0:10:45.450 --> 0:10:46.890 We don't only hire right 0:10:46.971 --> 0:10:48.513 people with right emotional 0:10:48.572 --> 0:10:49.693 intelligence profiles. 0:10:50.293 --> 0:10:51.875 We spend a lot of 0:10:52.436 --> 0:10:55.077 intentional time to train our people. 0:10:55.118 --> 0:10:56.698 We call it Seabourn Academy. 0:10:57.159 --> 0:10:58.341 So whenever our new team 0:10:58.400 --> 0:10:59.721 members join the team, 0:10:59.741 --> 0:11:01.182 they go through the training. 0:11:01.743 --> 0:11:02.943 And majority of this 0:11:03.024 --> 0:11:04.625 training time is devoted to 0:11:04.686 --> 0:11:06.006 really Seabourn culture. 0:11:06.620 --> 0:11:07.982 And that type of secret is 0:11:08.082 --> 0:11:09.384 also what makes us us. 0:11:10.205 --> 0:11:11.767 And then you continue that. 0:11:11.846 --> 0:11:13.148 And there is a lot of mentoring. 0:11:13.207 --> 0:11:14.269 And as a result of it, 0:11:14.308 --> 0:11:16.331 when I look at my senior leadership team, 0:11:16.432 --> 0:11:18.014 I have quite a few team 0:11:18.073 --> 0:11:19.315 members who started on 0:11:19.375 --> 0:11:22.018 board our ships from very 0:11:22.077 --> 0:11:23.278 entry-level positions. 0:11:23.339 --> 0:11:24.701 And now they're running the company. 0:11:26.890 --> 0:11:27.171 You know, 0:11:27.211 --> 0:11:28.711 you said two words are very important. 0:11:28.731 --> 0:11:29.513 I smiled when you said 0:11:29.552 --> 0:11:30.352 emotional intelligence 0:11:30.393 --> 0:11:33.456 because I'm actually, after this call, 0:11:33.515 --> 0:11:35.256 after our next two podcasts, 0:11:35.857 --> 0:11:37.099 I'm getting on and 0:11:37.178 --> 0:11:39.100 finishing up my program 0:11:39.821 --> 0:11:41.822 that I'm facilitating. 0:11:42.462 --> 0:11:44.985 It's about emotional intelligence. 0:11:45.445 --> 0:11:46.725 And so a matter of fact, 0:11:49.227 --> 0:11:50.369 the man who basically 0:11:50.389 --> 0:11:51.330 started talking about it, 0:11:53.239 --> 0:11:54.539 I just got his book. 0:11:55.500 --> 0:11:56.660 That's so funny that that's 0:11:56.701 --> 0:11:57.302 right next to you. 0:11:57.822 --> 0:11:59.984 Yeah, because I'm working on the program. 0:12:00.443 --> 0:12:01.784 And I think it's very – 0:12:01.784 --> 0:12:03.066 because some of us were 0:12:03.105 --> 0:12:04.748 just born with a lot more than others. 0:12:05.207 --> 0:12:06.129 I happen to be born with a 0:12:06.149 --> 0:12:07.229 lot more than some people, 0:12:07.249 --> 0:12:08.269 and I'm sure you are too. 0:12:09.410 --> 0:12:11.852 But really pulling that out 0:12:11.893 --> 0:12:13.114 of somebody and identifying 0:12:13.453 --> 0:12:14.254 that person may have the 0:12:14.294 --> 0:12:15.014 most experience and the 0:12:15.075 --> 0:12:15.936 most technical experience, 0:12:16.296 --> 0:12:17.317 but that person is going to 0:12:17.336 --> 0:12:18.197 make stuff happen and 0:12:18.217 --> 0:12:19.438 figure stuff out when 0:12:19.458 --> 0:12:20.480 you're sleeping in your bed 0:12:20.559 --> 0:12:21.841 comfortably on shore. 0:12:22.400 --> 0:12:23.221 They're going to figure it 0:12:23.361 --> 0:12:24.542 out and then solve the 0:12:24.562 --> 0:12:25.802 problem so you don't have 0:12:25.822 --> 0:12:27.183 to get woken up at 7 0:12:27.183 --> 0:12:27.864 o'clock in the morning. 0:12:28.563 --> 0:12:30.065 And you said another word 0:12:30.105 --> 0:12:32.245 that I find that most people don't say. 0:12:32.746 --> 0:12:33.586 When I asked that question, 0:12:33.606 --> 0:12:34.388 the first thing you said is 0:12:34.408 --> 0:12:35.687 you went to the ground. 0:12:38.480 --> 0:12:38.860 Oh, my God, 0:12:38.880 --> 0:12:39.801 the word just came out of my head. 0:12:39.941 --> 0:12:40.461 Intentional. 0:12:40.761 --> 0:12:42.082 You just said it was intentional. 0:12:42.842 --> 0:12:44.083 And everything you do is intentional. 0:12:44.124 --> 0:12:44.823 And I think that's the 0:12:44.844 --> 0:12:46.065 difference between such a 0:12:46.105 --> 0:12:47.966 great brand like yours and 0:12:48.005 --> 0:12:50.048 some other brands that 0:12:50.067 --> 0:12:51.308 aren't as intentional. 0:12:51.708 --> 0:12:52.688 And that word is probably 0:12:52.708 --> 0:12:53.769 the most critical word 0:12:54.370 --> 0:12:55.171 there is for business. 0:12:56.312 --> 0:12:58.052 Well, I think, Anthony, 0:12:58.072 --> 0:12:59.234 you said something that 0:12:59.313 --> 0:13:00.735 really resonates with me. 0:13:01.575 --> 0:13:03.937 It's the people are born with something. 0:13:03.996 --> 0:13:05.857 We're all born with our own light. 0:13:06.663 --> 0:13:08.725 But as a company, as a leader, 0:13:08.904 --> 0:13:10.745 our job is to bring that 0:13:10.884 --> 0:13:12.206 light out of each person 0:13:12.265 --> 0:13:13.125 and make it shine. 0:13:13.846 --> 0:13:17.626 And that takes intentionality, 0:13:17.667 --> 0:13:19.128 but it also takes right 0:13:19.288 --> 0:13:21.687 processes and programs in place. 0:13:22.268 --> 0:13:24.089 So it does start from recruiting, 0:13:24.149 --> 0:13:25.328 but then it starts with 0:13:25.788 --> 0:13:27.129 creating an atmosphere on 0:13:27.230 --> 0:13:29.210 board where people feel supported. 0:13:29.269 --> 0:13:31.150 They feel they can be themselves. 0:13:31.899 --> 0:13:33.740 It takes mentorship programs 0:13:33.821 --> 0:13:36.102 and not just ones that happen by chance, 0:13:36.182 --> 0:13:38.264 but actually organized and managed. 0:13:39.345 --> 0:13:41.125 It takes listening and learning. 0:13:41.446 --> 0:13:44.467 And I expect every one of my 0:13:44.548 --> 0:13:45.908 shore site executive team 0:13:45.969 --> 0:13:47.789 members to spend some time on board. 0:13:48.370 --> 0:13:49.870 And when we go on board, 0:13:49.910 --> 0:13:51.111 we don't just meet with the 0:13:51.172 --> 0:13:54.333 captain and executive leadership team. 0:13:54.374 --> 0:13:55.855 We really go and spend time 0:13:55.894 --> 0:13:57.375 in a laundry room and in 0:13:57.416 --> 0:13:59.496 the ancient room and listen 0:13:59.517 --> 0:14:00.238 to crew members. 0:14:00.317 --> 0:14:00.878 By the way, 0:14:01.311 --> 0:14:01.750 By the way, 0:14:01.811 --> 0:14:05.211 that's how we learn the most 0:14:05.351 --> 0:14:07.253 things that we do for our guests, 0:14:07.493 --> 0:14:09.354 because no one knows guests 0:14:10.114 --> 0:14:12.215 better than the person who 0:14:12.375 --> 0:14:14.436 is with them through the whole journey, 0:14:14.495 --> 0:14:16.255 serving them, listening to them, 0:14:16.775 --> 0:14:17.976 seeing their reactions. 0:14:18.493 --> 0:14:19.715 Funny you should mention that, Natalia. 0:14:19.835 --> 0:14:22.518 Our great guest yesterday, Chris Manley, 0:14:22.538 --> 0:14:23.639 he's president of a hotel 0:14:23.720 --> 0:14:24.541 management company and 0:14:24.620 --> 0:14:25.962 founder of that organization, 0:14:26.643 --> 0:14:27.664 talked about the same thing. 0:14:27.725 --> 0:14:29.626 The best ideas to improve 0:14:29.667 --> 0:14:30.889 their business comes from 0:14:30.908 --> 0:14:34.393 the ones that are in it every single day. 0:14:34.673 --> 0:14:35.514 But what I really think the 0:14:35.554 --> 0:14:37.015 defining difference for you, Natalia, 0:14:37.096 --> 0:14:37.356 is that 0:14:37.777 --> 0:14:38.577 getting people who are on 0:14:38.677 --> 0:14:39.839 land to go to sea and on 0:14:39.918 --> 0:14:41.159 sea and on land to really 0:14:41.240 --> 0:14:42.159 understand what the 0:14:42.220 --> 0:14:43.280 different dynamics are at 0:14:43.341 --> 0:14:45.282 play so they could probably 0:14:45.341 --> 0:14:46.123 increase their emotional 0:14:46.163 --> 0:14:47.224 intelligence to understand 0:14:47.264 --> 0:14:48.745 what those individuals are 0:14:48.804 --> 0:14:50.826 faced with every single day as well. 0:14:50.885 --> 0:14:52.947 So super clever on that. 0:14:54.208 --> 0:14:54.928 Absolutely. 0:14:54.948 --> 0:14:58.410 And continue, you know, listen, 0:14:58.431 --> 0:15:00.273 this is also about giving 0:15:00.352 --> 0:15:02.975 people development opportunities, right? 0:15:03.034 --> 0:15:03.414 People... 0:15:04.219 --> 0:15:06.222 want to grow and learn and 0:15:06.342 --> 0:15:07.764 shine when they know they 0:15:07.904 --> 0:15:09.347 actually can continue to 0:15:09.388 --> 0:15:10.990 grow and the company supports them. 0:15:11.049 --> 0:15:12.152 So again, 0:15:12.251 --> 0:15:14.174 it's about designing the 0:15:14.254 --> 0:15:15.496 development programs and 0:15:15.557 --> 0:15:16.980 career passing for people 0:15:17.019 --> 0:15:18.201 so they can become 0:15:18.729 --> 0:15:20.489 from a beverage runner to a 0:15:20.529 --> 0:15:21.649 senior vice president 0:15:21.750 --> 0:15:22.909 running the business. 0:15:23.269 --> 0:15:23.710 You know, 0:15:23.730 --> 0:15:24.951 we have a lot of kids in 0:15:24.990 --> 0:15:26.010 hospitality schools and 0:15:26.051 --> 0:15:28.412 younger people that listen to our show. 0:15:28.432 --> 0:15:29.111 So I'm going to ask you a 0:15:29.172 --> 0:15:30.152 question that maybe you can 0:15:30.211 --> 0:15:31.211 impart some wisdom. 0:15:31.893 --> 0:15:34.393 You know, we talk about service, 0:15:34.413 --> 0:15:35.553 we talk about intentionality, 0:15:35.594 --> 0:15:37.614 we talk about emotional intelligence, 0:15:38.094 --> 0:15:38.975 but in your role, 0:15:39.154 --> 0:15:39.754 you have a lot of 0:15:39.774 --> 0:15:41.575 responsibilities for other 0:15:41.674 --> 0:15:44.056 things like profit and loss statements, 0:15:44.556 --> 0:15:46.937 like cashflow, like safety. 0:15:47.596 --> 0:15:48.498 So how do you keep the 0:15:48.618 --> 0:15:51.139 pressure of a job like that? 0:15:51.538 --> 0:15:52.480 And I'd imagine there's a 0:15:52.519 --> 0:15:53.679 lot of pressure in that job 0:15:54.321 --> 0:15:56.101 with the intentionality of 0:15:56.201 --> 0:15:57.743 what's going on on ship or 0:15:57.763 --> 0:15:58.403 on directness of what's 0:15:58.442 --> 0:16:00.163 going on ship with that lightness. 0:16:00.303 --> 0:16:02.125 And because I would imagine you always, 0:16:02.725 --> 0:16:04.306 you know, when you're around your team, 0:16:04.427 --> 0:16:04.767 you're 0:16:05.927 --> 0:16:06.628 you are who you are. 0:16:06.988 --> 0:16:08.690 So how do you, 0:16:09.009 --> 0:16:10.451 and I don't like to use the word secret, 0:16:10.471 --> 0:16:12.011 but what are your methods 0:16:12.111 --> 0:16:14.514 for handling not only the 0:16:14.594 --> 0:16:15.575 kind of nuts and bolts and 0:16:15.615 --> 0:16:17.155 stress of kind of your position, 0:16:17.495 --> 0:16:18.636 but also the fun stuff 0:16:18.756 --> 0:16:20.518 where you get to be with your team? 0:16:21.818 --> 0:16:25.341 Well, that's a very big loaded question, 0:16:25.442 --> 0:16:25.942 Anthony. 0:16:26.202 --> 0:16:26.562 I will. 0:16:26.923 --> 0:16:27.964 So first of all, 0:16:28.484 --> 0:16:30.686 if I had to boil it down to one thing, 0:16:30.846 --> 0:16:32.246 it always takes many things, 0:16:32.366 --> 0:16:33.067 but one thing, 0:16:33.596 --> 0:16:34.956 most important thing is 0:16:35.037 --> 0:16:36.356 surround yourself with 0:16:36.576 --> 0:16:39.038 right people who you can 0:16:39.139 --> 0:16:41.879 trust and then actually 0:16:41.960 --> 0:16:44.380 empower them to do their 0:16:44.400 --> 0:16:48.043 job um so that's I think is 0:16:48.123 --> 0:16:49.403 what and I did spend some 0:16:49.462 --> 0:16:51.364 time thinking through what 0:16:51.443 --> 0:16:52.764 my team will be structured 0:16:52.825 --> 0:16:54.566 like and how and I think 0:16:54.586 --> 0:16:55.865 that's and it's every 0:16:55.885 --> 0:16:57.346 evolving process right we 0:16:57.386 --> 0:16:58.846 all continue to evolve and 0:16:58.866 --> 0:17:00.368 we just our organizations 0:17:00.447 --> 0:17:02.249 as business and the world is changing 0:17:02.964 --> 0:17:04.565 But that's most important thing. 0:17:04.644 --> 0:17:07.185 When you surround yourself by right team, 0:17:08.386 --> 0:17:12.388 it allows you to trust that 0:17:12.509 --> 0:17:14.851 people will bring to your 0:17:14.990 --> 0:17:17.271 attention things that I 0:17:17.311 --> 0:17:18.893 need to know and I can give 0:17:18.952 --> 0:17:20.653 them guidance and coaching. 0:17:21.453 --> 0:17:23.154 And also I think it's really 0:17:23.275 --> 0:17:24.915 helpful as we manage this 0:17:25.036 --> 0:17:26.856 multi-dimensional world to 0:17:27.017 --> 0:17:28.317 ask as many questions 0:17:28.478 --> 0:17:30.058 rather than try to give an answer. 0:17:31.106 --> 0:17:33.268 Um, that's really an important, 0:17:33.327 --> 0:17:34.528 I think most empowering 0:17:34.988 --> 0:17:36.628 personal development tool for me. 0:17:37.068 --> 0:17:38.348 When I ask questions, 0:17:38.648 --> 0:17:41.230 I learn a lot about the business. 0:17:41.930 --> 0:17:45.230 The ideas come to light and 0:17:45.290 --> 0:17:47.112 it allows me to know how to 0:17:47.192 --> 0:17:49.412 coach and how to make decisions best way. 0:17:50.232 --> 0:17:51.452 But you mentioned something 0:17:51.492 --> 0:17:53.012 for the young people, uh, 0:17:53.173 --> 0:17:54.413 who are just starting to 0:17:54.453 --> 0:17:55.294 get the career in 0:17:55.374 --> 0:17:56.693 hospitality and they all 0:17:56.733 --> 0:17:58.575 will start in very different roles. 0:17:59.093 --> 0:18:00.114 whether they're engineers 0:18:00.193 --> 0:18:02.076 and officers or waiters or 0:18:02.615 --> 0:18:03.396 beverage runners. 0:18:03.876 --> 0:18:04.817 I think it's really 0:18:04.877 --> 0:18:10.962 important that as people start the career, 0:18:11.042 --> 0:18:12.624 no matter what functional areas, 0:18:12.644 --> 0:18:13.805 that they exercise the 0:18:13.884 --> 0:18:16.768 curiosity about overall business, 0:18:16.827 --> 0:18:19.349 like what's happening from numbers, 0:18:19.430 --> 0:18:22.732 from reading earning statements, 0:18:22.752 --> 0:18:24.173 to asking questions, 0:18:24.233 --> 0:18:25.454 to talking to guests. 0:18:26.221 --> 0:18:27.803 and really step outside of 0:18:27.883 --> 0:18:28.943 the area and see what 0:18:29.263 --> 0:18:30.365 brands they are working on, 0:18:30.425 --> 0:18:31.166 what business. 0:18:31.686 --> 0:18:33.509 I find that people who 0:18:34.069 --> 0:18:36.271 showcase that curiosity are 0:18:36.291 --> 0:18:38.595 the ones who go further 0:18:38.755 --> 0:18:39.855 along in life and the 0:18:39.915 --> 0:18:41.557 career and make biggest impact. 0:18:44.041 --> 0:18:44.602 Yeah. 0:18:44.721 --> 0:18:45.502 And that's it. 0:18:45.603 --> 0:18:46.703 It's surrounding yourself 0:18:46.743 --> 0:18:47.663 with good people that you 0:18:47.703 --> 0:18:50.846 trust and you move forward together. 0:18:51.146 --> 0:18:54.368 And there's no secret to that. 0:18:54.568 --> 0:18:55.470 People ask me all the time, 0:18:55.509 --> 0:18:56.130 what's the secret? 0:18:56.611 --> 0:18:58.432 And I say, I put my pants on, 0:18:58.471 --> 0:18:59.373 I walk outside the house 0:18:59.633 --> 0:19:00.894 and I surround myself with good people. 0:19:01.753 --> 0:19:03.596 And, and, and that's, you know, and that's, 0:19:03.776 --> 0:19:04.576 and that's it. 0:19:04.655 --> 0:19:06.238 And everything else, you know, 0:19:06.357 --> 0:19:07.298 you'll figure out if you 0:19:07.317 --> 0:19:08.078 have a great team, 0:19:08.118 --> 0:19:08.739 how many times you've been 0:19:08.759 --> 0:19:10.299 in a situation when you're 0:19:11.141 --> 0:19:12.481 in a meeting or on board, whatever, 0:19:12.882 --> 0:19:13.643 and you don't know, 0:19:13.883 --> 0:19:16.125 you have no idea what the answer is. 0:19:16.345 --> 0:19:17.726 And maybe people think you should, 0:19:18.486 --> 0:19:19.988 but you have people around 0:19:20.028 --> 0:19:21.489 you that are going to get the answer. 0:19:22.009 --> 0:19:23.410 And that to me is the 0:19:23.450 --> 0:19:24.090 difference between 0:19:24.151 --> 0:19:25.932 mediocrity and being exceptional. 0:19:25.951 --> 0:19:26.051 Yeah. 0:19:26.731 --> 0:19:29.473 Hey, every day, it happens every day, 0:19:29.534 --> 0:19:30.255 you don't know. 0:19:30.434 --> 0:19:32.836 And the day when I think I 0:19:32.916 --> 0:19:34.137 know everything is a day, 0:19:34.198 --> 0:19:35.858 I think we stop growing, right? 0:19:35.999 --> 0:19:38.500 So I really think hopefully 0:19:38.540 --> 0:19:40.041 we all every day find 0:19:40.102 --> 0:19:41.083 something we don't know. 0:19:41.343 --> 0:19:42.044 So before we, 0:19:42.084 --> 0:19:43.545 we have some pictures we want to show, 0:19:43.704 --> 0:19:44.404 but before we do that, 0:19:44.865 --> 0:19:47.428 who was your biggest inspiration and why? 0:19:50.369 --> 0:19:51.391 That is such a tough 0:19:51.431 --> 0:19:52.971 question because I'm very fortunate. 0:19:53.071 --> 0:19:54.212 I met many people who 0:19:54.272 --> 0:19:55.634 inspired me in the role models. 0:19:56.308 --> 0:19:58.690 I would say my grandmother, 0:19:58.710 --> 0:20:00.731 I'm from Uzbekistan. 0:20:01.692 --> 0:20:05.034 Um, she only had seven years of education, 0:20:06.075 --> 0:20:06.934 uh, in school. 0:20:07.214 --> 0:20:09.977 And she, um, had a very, 0:20:10.037 --> 0:20:11.897 very difficult life. 0:20:11.938 --> 0:20:13.439 She migrated, uh, 0:20:13.659 --> 0:20:15.059 from Russia to Uzbekistan 0:20:15.079 --> 0:20:16.059 during World War II. 0:20:16.161 --> 0:20:18.182 And she was only 16 years 0:20:18.362 --> 0:20:20.462 old from in a very difficult, um, 0:20:21.163 --> 0:20:22.564 circumstances and went 0:20:22.604 --> 0:20:25.486 through everything from hunger to, um, 0:20:26.242 --> 0:20:29.284 just, you know, building the family, 0:20:29.364 --> 0:20:30.624 building her own house. 0:20:30.743 --> 0:20:33.484 But what I found in my 0:20:33.585 --> 0:20:37.026 memories of her is she, 0:20:37.625 --> 0:20:38.906 our house was always, 0:20:39.027 --> 0:20:41.948 we lived in such a modest environment, 0:20:42.448 --> 0:20:44.468 but our house was always full of people. 0:20:45.128 --> 0:20:47.888 She always found time to 0:20:47.969 --> 0:20:49.849 listen and to make time. 0:20:49.950 --> 0:20:51.210 And I would come home from 0:20:51.289 --> 0:20:52.891 school and it was always bubbling 0:20:53.859 --> 0:20:55.980 some conversations and noise 0:20:56.121 --> 0:20:57.422 and it just created that 0:20:57.481 --> 0:20:58.281 happy environment. 0:20:58.362 --> 0:20:59.563 But every evening, 0:21:00.323 --> 0:21:02.243 every evening I would go to 0:21:02.304 --> 0:21:04.744 bed and she was the most 0:21:04.924 --> 0:21:07.166 well read person I knew. 0:21:07.727 --> 0:21:10.067 And every evening she would, 0:21:10.228 --> 0:21:12.108 I would lie down next to her and say, 0:21:12.288 --> 0:21:13.970 grandma, what book are you reading? 0:21:14.679 --> 0:21:16.039 And she would be telling me 0:21:16.099 --> 0:21:17.922 these incredible stories 0:21:18.061 --> 0:21:19.844 about incredible places in 0:21:19.884 --> 0:21:22.726 the world from the books she was reading. 0:21:22.807 --> 0:21:24.448 And I remember that probably 0:21:24.468 --> 0:21:26.230 instilled that sense of 0:21:26.329 --> 0:21:27.631 curiosity that the world 0:21:27.671 --> 0:21:28.652 doesn't end there. 0:21:28.832 --> 0:21:30.653 And it always reminds me 0:21:30.753 --> 0:21:32.055 like the person had, 0:21:32.535 --> 0:21:33.997 it's not about years of 0:21:34.076 --> 0:21:35.738 education she had or degrees, 0:21:35.817 --> 0:21:36.419 but it's about 0:21:37.039 --> 0:21:38.962 mindset of curiosity and 0:21:39.022 --> 0:21:41.207 recognizing the world as a bigger place. 0:21:41.307 --> 0:21:43.670 I think probably she really 0:21:43.730 --> 0:21:46.034 had a most foundational 0:21:46.094 --> 0:21:48.017 impact from very early age on me. 0:21:48.325 --> 0:21:48.565 Wow. 0:21:49.365 --> 0:21:50.207 You got me a little emotional. 0:21:50.227 --> 0:21:51.067 That's beautiful. 0:21:51.247 --> 0:21:52.808 And it's deep, right? 0:21:52.848 --> 0:21:54.390 That's deeply rooted in you. 0:21:54.710 --> 0:21:58.032 And you bring that wherever you go. 0:21:58.133 --> 0:22:01.695 And being mindful and 0:22:01.736 --> 0:22:03.656 mindset really are another 0:22:03.997 --> 0:22:05.419 key words that you learned early on. 0:22:05.439 --> 0:22:06.519 So thank you for sharing that. 0:22:06.558 --> 0:22:07.539 I'm glad I asked that question. 0:22:07.559 --> 0:22:08.421 That was a beautiful answer. 0:22:08.921 --> 0:22:11.104 Yeah, two beautiful answers. 0:22:11.403 --> 0:22:13.586 Take us to beautiful ships 0:22:13.886 --> 0:22:14.847 that you have over there. 0:22:14.867 --> 0:22:15.888 I wanted to say beautiful boats, 0:22:15.929 --> 0:22:16.549 but it's not a sub, 0:22:16.589 --> 0:22:17.471 although you do have two 0:22:17.510 --> 0:22:20.595 subs on this one. 0:22:20.615 --> 0:22:24.358 So I'm going to pull up your ocean vessel, 0:22:24.598 --> 0:22:25.680 the Odyssey. 0:22:25.759 --> 0:22:27.082 We're going to take a look at a little – 0:22:27.142 --> 0:22:28.083 pictures and use that as a 0:22:28.123 --> 0:22:29.042 framework to talk about 0:22:29.303 --> 0:22:31.005 luxury and design and what people want, 0:22:31.244 --> 0:22:33.546 including an incredible 0:22:33.926 --> 0:22:35.708 partnership that you folks 0:22:35.807 --> 0:22:38.450 have with the amazing Adam Tahani, 0:22:39.069 --> 0:22:40.790 who designs restaurant spaces. 0:22:40.871 --> 0:22:42.612 So without any further ado, 0:22:42.853 --> 0:22:43.833 I shall put this up. 0:22:43.913 --> 0:22:45.713 And by saying without further ado, 0:22:45.733 --> 0:22:46.315 it means there's something 0:22:46.335 --> 0:22:47.395 to do because I still had to get it up. 0:22:47.415 --> 0:22:48.016 All right, here we go. 0:22:48.415 --> 0:22:49.757 So we're taking a look here 0:22:49.777 --> 0:22:52.078 at just a swimming pool at sunset. 0:22:52.098 --> 0:22:54.599 This is an absolutely beautiful photograph, 0:22:54.619 --> 0:22:56.922 but let me go to the next one. 0:22:57.021 --> 0:22:57.261 Hold on. 0:22:57.281 --> 0:22:59.443 All right, 0:22:59.483 --> 0:23:01.326 we are looking at one of the suites here, 0:23:01.346 --> 0:23:01.625 yes? 0:23:02.906 --> 0:23:04.688 Well, we are looking at one of the suites. 0:23:04.807 --> 0:23:05.348 Actually, 0:23:05.449 --> 0:23:07.329 Adam Tikhanyi designed our Avation, 0:23:07.770 --> 0:23:10.712 Encore, Venture, and Pursuit. 0:23:10.732 --> 0:23:10.992 Beautiful. 0:23:11.012 --> 0:23:14.076 And some restaurant spaces on Odyssey, 0:23:14.115 --> 0:23:15.356 Quest, and Sojourn. 0:23:16.678 --> 0:23:18.278 But what, I mean, 0:23:18.318 --> 0:23:20.480 you are looking at the suite, right? 0:23:20.641 --> 0:23:23.644 And as you can see, that's hopefully... 0:23:25.669 --> 0:23:27.288 you see in incredible 0:23:27.388 --> 0:23:30.230 spacious suites all of our 0:23:30.309 --> 0:23:33.069 suites are oceanfront and 0:23:33.549 --> 0:23:36.131 um innovation encore 0:23:36.250 --> 0:23:38.931 pursuit and venture all of 0:23:39.070 --> 0:23:40.751 our suites are have 0:23:40.811 --> 0:23:43.652 verandas and so there is an 0:23:43.711 --> 0:23:45.472 incredible amount of space 0:23:45.772 --> 0:23:47.913 and elements of design and 0:23:48.012 --> 0:23:50.292 luxury that create that 0:23:50.433 --> 0:23:52.913 sense of elegance and very 0:23:53.415 --> 0:23:54.136 At the same time, 0:23:54.217 --> 0:23:55.557 welcoming and warm atmosphere. 0:23:55.857 --> 0:23:57.199 This is one of my favorites. 0:23:57.278 --> 0:23:58.579 This is so cool. 0:23:59.059 --> 0:24:01.261 That is very much of like 0:24:01.321 --> 0:24:03.344 what you would do on your private yacht. 0:24:03.403 --> 0:24:05.585 And that's why when guests 0:24:05.664 --> 0:24:06.726 go on portalships, 0:24:06.746 --> 0:24:08.067 they do say this is like, 0:24:08.106 --> 0:24:08.968 I don't need a yacht. 0:24:09.087 --> 0:24:09.827 That's my yacht. 0:24:10.429 --> 0:24:11.148 Right. 0:24:11.450 --> 0:24:12.390 You know what that is? 0:24:13.431 --> 0:24:14.251 What we call it? 0:24:14.932 --> 0:24:15.752 Oh, no idea. 0:24:16.292 --> 0:24:16.553 Okay. 0:24:16.573 --> 0:24:18.055 We call it Marina Day. 0:24:18.075 --> 0:24:19.015 Okay. 0:24:19.154 --> 0:24:21.017 When we find this beautiful... 0:24:21.644 --> 0:24:23.384 location hopefully like in 0:24:23.424 --> 0:24:24.865 this picture it's usually 0:24:24.885 --> 0:24:27.407 in our warm waters and we 0:24:27.468 --> 0:24:29.250 open up our marina and we 0:24:29.289 --> 0:24:31.111 deploy all our toys like 0:24:31.230 --> 0:24:33.853 banana balls kayaks and 0:24:34.374 --> 0:24:36.154 people just have a fun of 0:24:36.255 --> 0:24:38.195 their lifetime right so 0:24:38.215 --> 0:24:39.057 you're not doing this in 0:24:39.096 --> 0:24:40.357 the arctic just to be just 0:24:40.377 --> 0:24:42.058 to be clear hold on hold on 0:24:42.118 --> 0:24:43.220 hold on well he's not 0:24:43.240 --> 0:24:45.442 kayaking we have a lot of 0:24:46.384 --> 0:24:47.625 toys in Arctic. 0:24:47.666 --> 0:24:48.346 I bet you do. 0:24:48.487 --> 0:24:50.849 Ajax and Zodiacs. 0:24:51.190 --> 0:24:51.790 No way. 0:24:52.912 --> 0:24:53.573 Of course, 0:24:53.894 --> 0:24:56.115 in addition to two submarines 0:24:56.155 --> 0:24:57.136 that we talked about and 0:24:58.299 --> 0:25:00.601 We are doing Glenn polar plunge, 0:25:00.741 --> 0:25:02.542 both in Arctic and in Antarctica. 0:25:02.702 --> 0:25:04.243 I've done one in Greenland. 0:25:04.384 --> 0:25:06.565 It's quite a life-changing experience. 0:25:06.684 --> 0:25:08.405 I did a polar plunge once, but for me, 0:25:08.465 --> 0:25:10.086 the water's like 83 degrees. 0:25:10.186 --> 0:25:11.667 It was still pretty chilly. 0:25:12.348 --> 0:25:13.249 I can't imagine doing that. 0:25:13.548 --> 0:25:15.891 So look at this beautiful space in here. 0:25:16.090 --> 0:25:18.291 And what I really like about this, Anthony, 0:25:18.551 --> 0:25:19.113 is that... 0:25:20.032 --> 0:25:21.134 it's getting it down to the 0:25:21.173 --> 0:25:22.595 real personal level, right? 0:25:22.714 --> 0:25:24.355 From the way that the ship is built, 0:25:24.476 --> 0:25:25.876 from the way that the staff 0:25:25.936 --> 0:25:28.078 interacts with you on that ship. 0:25:28.538 --> 0:25:29.960 And I think people are 0:25:29.980 --> 0:25:32.561 craving more intimate experiences now. 0:25:32.602 --> 0:25:33.241 How do you see it? 0:25:34.643 --> 0:25:35.364 Absolutely. 0:25:35.403 --> 0:25:38.005 Well, at least our travelers, 0:25:38.125 --> 0:25:39.586 our guests are very, 0:25:40.967 --> 0:25:42.147 in their regular lives, 0:25:42.167 --> 0:25:44.849 they're very accomplished, busy people. 0:25:44.930 --> 0:25:46.770 So when they go to travel 0:25:46.810 --> 0:25:47.832 and explore the world, 0:25:48.345 --> 0:25:49.644 they really want to have 0:25:49.684 --> 0:25:52.346 that intimacy space where 0:25:52.385 --> 0:25:55.487 they can create this lasting connections, 0:25:55.567 --> 0:25:57.127 both with places they visit 0:25:58.107 --> 0:26:00.028 and with fellow passengers 0:26:00.088 --> 0:26:02.369 without feeling overwhelmed and crowded. 0:26:02.410 --> 0:26:03.529 So it is a very important 0:26:03.549 --> 0:26:05.290 part of our experiences, 0:26:05.750 --> 0:26:07.070 making you feel like you 0:26:07.172 --> 0:26:09.412 really are in the ship and 0:26:09.491 --> 0:26:10.031 it's your ship. 0:26:10.833 --> 0:26:12.353 That picture, if you go back, 0:26:12.393 --> 0:26:13.334 Seabourn Square. 0:26:13.354 --> 0:26:14.273 I absolutely will. 0:26:14.294 --> 0:26:16.075 Give me one moment, please. 0:26:16.734 --> 0:26:17.055 This one? 0:26:17.691 --> 0:26:19.192 Yeah, well, one before. 0:26:19.271 --> 0:26:21.713 Seabourn Square is our one of the most, 0:26:21.913 --> 0:26:22.374 this one, 0:26:22.554 --> 0:26:24.895 one of the most popular spaces on ship. 0:26:25.076 --> 0:26:26.236 Every ship has that. 0:26:26.737 --> 0:26:27.817 And that's almost like a 0:26:27.876 --> 0:26:29.458 little marketplace, right? 0:26:29.498 --> 0:26:30.459 You come there. 0:26:30.479 --> 0:26:30.979 Yeah, 0:26:31.078 --> 0:26:32.079 those croissants are looking pretty 0:26:32.099 --> 0:26:33.280 good right about now. 0:26:33.921 --> 0:26:36.423 Well, we also make our own gelato. 0:26:37.628 --> 0:26:39.029 It's a homemade gelato there. 0:26:39.130 --> 0:26:39.769 And by the way, 0:26:39.890 --> 0:26:42.711 our chefs train for three weeks in Italy, 0:26:42.751 --> 0:26:43.231 Bologna, 0:26:43.271 --> 0:26:44.732 before they are allowed to make 0:26:44.792 --> 0:26:46.153 gelato on board our ships. 0:26:46.193 --> 0:26:46.493 Wow. 0:26:47.414 --> 0:26:49.596 And we roast our own coffee. 0:26:49.635 --> 0:26:51.237 So people come and you can 0:26:51.297 --> 0:26:52.758 see this whole process and 0:26:52.857 --> 0:26:54.959 have a cup of coffee, have your gelato, 0:26:55.338 --> 0:26:56.839 have a conversation with 0:26:56.900 --> 0:26:58.881 our crew member or future 0:26:58.941 --> 0:27:00.201 cruise consultant or just 0:27:00.261 --> 0:27:01.823 read the book and relax the view. 0:27:02.250 --> 0:27:04.013 So that's one of my favorite 0:27:04.074 --> 0:27:04.954 places as well, 0:27:05.016 --> 0:27:06.258 but it's a really cool 0:27:06.317 --> 0:27:07.520 place to hang out when you 0:27:07.560 --> 0:27:09.064 have some time. 0:27:10.473 --> 0:27:10.773 Awesome. 0:27:11.654 --> 0:27:12.075 So yeah, 0:27:12.115 --> 0:27:13.256 this suite's absolutely beautiful. 0:27:13.276 --> 0:27:15.656 And I love the private verandas and all. 0:27:16.176 --> 0:27:17.938 And now being that I haven't 0:27:18.118 --> 0:27:21.000 been on one of these ships before, 0:27:21.319 --> 0:27:22.121 I feel like the private 0:27:22.161 --> 0:27:24.961 verandas is kind of like 0:27:25.021 --> 0:27:27.263 more of the space where you'd hang out on, 0:27:27.423 --> 0:27:27.743 you know, 0:27:27.864 --> 0:27:28.944 lounge chairs and stuff like 0:27:28.964 --> 0:27:30.045 that instead of necessarily 0:27:30.085 --> 0:27:32.507 up atop all of you together, right? 0:27:32.807 --> 0:27:33.247 There's probably, 0:27:33.326 --> 0:27:34.607 is there pool space up top? 0:27:34.627 --> 0:27:35.208 How does that? 0:27:35.347 --> 0:27:35.627 Yeah, 0:27:35.688 --> 0:27:37.950 you can go hang out on the pool space 0:27:38.029 --> 0:27:38.150 on a 0:27:39.611 --> 0:27:41.791 But you know, on a private veranda, 0:27:41.852 --> 0:27:42.073 you know, 0:27:42.153 --> 0:27:43.753 one of my favorite things to do 0:27:43.834 --> 0:27:46.516 on board our ships is to do 0:27:46.796 --> 0:27:48.977 an in-suite dining dinner 0:27:49.057 --> 0:27:51.939 when you dine in your private veranda. 0:27:52.359 --> 0:27:55.141 But it's nothing like a room 0:27:55.181 --> 0:27:56.382 service in a hotel. 0:27:56.501 --> 0:27:57.883 We actually will come and 0:27:58.022 --> 0:28:00.305 serve you course by course 0:28:00.724 --> 0:28:03.386 with a waiter at your private veranda. 0:28:03.847 --> 0:28:06.351 privacy of your room or your veranda. 0:28:06.510 --> 0:28:07.952 And you can just enjoy, 0:28:08.032 --> 0:28:09.255 have a dinner for two in 0:28:09.275 --> 0:28:10.896 the most romantic 0:28:11.458 --> 0:28:13.200 atmosphere looking outside 0:28:13.299 --> 0:28:15.643 on the ocean and we'll be 0:28:15.682 --> 0:28:16.564 there to serve you. 0:28:16.984 --> 0:28:17.085 Wow. 0:28:17.761 --> 0:28:18.442 That's pretty cool. 0:28:18.721 --> 0:28:19.442 Yeah, it's pretty incredible. 0:28:19.461 --> 0:28:20.643 Let's take a look again at 0:28:20.663 --> 0:28:23.103 some of this design over here. 0:28:23.163 --> 0:28:25.544 Another beautiful suite for sure. 0:28:26.263 --> 0:28:28.223 That's really beautiful as well. 0:28:28.904 --> 0:28:31.184 And wow, outdoor dining, 0:28:31.484 --> 0:28:33.726 right with the ocean views. 0:28:33.846 --> 0:28:36.306 That's absolutely beautiful as well. 0:28:36.766 --> 0:28:39.106 So what are you finding, Natalia? 0:28:39.906 --> 0:28:41.969 outside the expedition part of it, 0:28:42.028 --> 0:28:43.048 because that's gotta be an 0:28:43.068 --> 0:28:44.170 incredibly growing scene. 0:28:44.509 --> 0:28:45.611 What are folks that are 0:28:45.631 --> 0:28:46.771 looking for something more 0:28:46.811 --> 0:28:48.913 traditional yet more private? 0:28:49.413 --> 0:28:50.835 What kind of trips are they 0:28:50.894 --> 0:28:51.816 going to at this point? 0:28:51.836 --> 0:28:52.536 It looks like you've got 0:28:52.556 --> 0:28:53.497 great trips all around like 0:28:53.537 --> 0:28:54.857 Thailand and then, uh, 0:28:55.218 --> 0:28:55.959 other parts in the South 0:28:55.979 --> 0:28:57.480 Pacific and like down to 0:28:57.559 --> 0:28:59.401 Australia and all these crazy things. 0:28:59.461 --> 0:29:00.182 Well, we, I, 0:29:00.301 --> 0:29:02.442 I'm actually heading to Australia and, uh, 0:29:03.163 --> 0:29:03.763 next week. 0:29:03.804 --> 0:29:05.045 So we, we have, 0:29:05.164 --> 0:29:06.105 it's a very popular 0:29:06.165 --> 0:29:08.728 destinations in Australia and, um, 0:29:09.559 --> 0:29:11.881 new zealand and um south 0:29:11.921 --> 0:29:13.762 pacific as well but of 0:29:13.843 --> 0:29:15.163 course there are always 0:29:15.323 --> 0:29:16.763 all-time favorites right 0:29:16.884 --> 0:29:18.345 for example mediterranean 0:29:18.525 --> 0:29:20.787 is all-time favorites and 0:29:21.186 --> 0:29:23.307 uh we uh what makes 0:29:23.428 --> 0:29:24.528 seaborne experience in 0:29:24.568 --> 0:29:26.069 mediterranean unique is we 0:29:26.109 --> 0:29:28.871 can go to greek islands to 0:29:28.911 --> 0:29:30.673 a places where the largest 0:29:30.712 --> 0:29:33.394 ships get to so we can 0:29:33.554 --> 0:29:34.634 actually take you to 0:29:34.694 --> 0:29:36.556 mediterranean and give you the place of 0:29:37.215 --> 0:29:38.615 taste of Mediterranean that 0:29:38.655 --> 0:29:39.856 you truly wouldn't 0:29:40.057 --> 0:29:42.017 otherwise experience if you 0:29:42.057 --> 0:29:43.577 travel by land or if you 0:29:43.597 --> 0:29:44.738 travel on the bigger ships. 0:29:45.218 --> 0:29:46.419 So it's very intimate, 0:29:46.459 --> 0:29:47.778 whether it's a Croatia 0:29:47.838 --> 0:29:49.119 experience on islands or 0:29:49.200 --> 0:29:50.039 Greek islands are 0:29:50.079 --> 0:29:52.740 incredibly popular and people love it. 0:29:52.820 --> 0:29:54.840 It's continuous all-time favorites. 0:29:55.362 --> 0:29:56.521 Of course, Alaska. 0:29:57.882 --> 0:30:00.083 It's almost 70% of people 0:30:00.143 --> 0:30:02.683 start in a cruising start from Alaska. 0:30:02.864 --> 0:30:05.125 It's a very popular destination. 0:30:06.164 --> 0:30:06.285 And 0:30:06.808 --> 0:30:08.750 kind of like a bucket list 0:30:08.789 --> 0:30:10.392 that is maybe a little bit 0:30:10.571 --> 0:30:12.512 easier to get to rather 0:30:12.532 --> 0:30:14.153 than Antarctica or Arctic. 0:30:14.173 --> 0:30:15.095 Agreed, yeah. 0:30:15.535 --> 0:30:17.036 We have, again, 0:30:18.817 --> 0:30:19.857 Alaska's beautiful 0:30:19.917 --> 0:30:23.901 experience on any travel or ship, 0:30:24.442 --> 0:30:26.063 but what makes Seabourn 0:30:26.143 --> 0:30:27.723 unique is we have this 0:30:27.864 --> 0:30:28.944 program that's called 0:30:29.525 --> 0:30:31.727 Ventures by Seabourn, 0:30:31.906 --> 0:30:33.127 and that's kind of like, 0:30:33.595 --> 0:30:34.675 taste of expedition 0:30:34.715 --> 0:30:36.317 experience on board our 0:30:36.518 --> 0:30:38.740 ocean vessel so we go to 0:30:38.820 --> 0:30:40.502 alaska to again places that 0:30:40.583 --> 0:30:41.923 no other cruise ships go 0:30:42.565 --> 0:30:44.567 and we launch our kayaks 0:30:44.646 --> 0:30:46.409 and zodiacs and people can 0:30:46.548 --> 0:30:49.011 get this intimate wildlife 0:30:49.092 --> 0:30:50.512 experience whale watching 0:30:50.614 --> 0:30:52.335 come as close to glacier as 0:30:52.375 --> 0:30:54.557 you possibly can imagine so 0:30:55.096 --> 0:30:56.637 This makes it an incredibly 0:30:56.678 --> 0:30:57.798 popular destination, 0:30:57.898 --> 0:30:59.519 one of the top of the list. 0:30:59.599 --> 0:31:01.921 I was fortunate to take a 0:31:02.122 --> 0:31:04.403 small vessel close to a glacier. 0:31:05.144 --> 0:31:05.864 And I will tell you, 0:31:05.884 --> 0:31:08.205 it's probably one of the craziest, 0:31:08.266 --> 0:31:09.946 most insane or emotional 0:31:09.987 --> 0:31:11.146 experiences I've ever felt. 0:31:11.607 --> 0:31:14.710 Because you just feel like 0:31:14.750 --> 0:31:15.750 there's nothing else in the 0:31:15.789 --> 0:31:17.230 world but you and the glacier. 0:31:17.290 --> 0:31:19.512 So, yeah, that is an amazing opportunity. 0:31:19.945 --> 0:31:22.729 Yeah, it's kind of like you skip the beat. 0:31:23.088 --> 0:31:24.810 You know, when I started in this role, 0:31:24.911 --> 0:31:25.371 Anthony, 0:31:25.530 --> 0:31:27.393 I had onboarding with each captain. 0:31:27.452 --> 0:31:29.895 So I was talking to our 0:31:30.036 --> 0:31:32.317 captain on Alaska ship and 0:31:32.357 --> 0:31:34.059 I was asking him about his history. 0:31:34.079 --> 0:31:35.421 And he told me something 0:31:35.461 --> 0:31:36.642 that I really remember. 0:31:36.682 --> 0:31:38.384 He said, you know, 0:31:38.403 --> 0:31:41.846 I sailed in Alaska before for 0:31:43.116 --> 0:31:44.137 quite a few years. 0:31:44.317 --> 0:31:44.857 And he said, 0:31:44.958 --> 0:31:47.019 I realized I have never seen 0:31:47.180 --> 0:31:49.361 Alaska until I started 0:31:49.441 --> 0:31:50.662 sailing on Seabourn. 0:31:51.201 --> 0:31:52.583 And that really, 0:31:52.643 --> 0:31:55.525 really made me stop in my tracks. 0:31:55.625 --> 0:31:56.326 Like, wow, 0:31:56.405 --> 0:31:58.247 because it's because of that 0:31:58.807 --> 0:32:00.628 absolutely life, 0:32:01.209 --> 0:32:03.069 like you're in a harbor 0:32:03.130 --> 0:32:04.530 glacier and really on a 0:32:04.590 --> 0:32:05.932 kayaks right there. 0:32:05.991 --> 0:32:07.313 I mean, that's life-changing. 0:32:07.333 --> 0:32:09.694 10 years ago or 15 years ago, 0:32:11.868 --> 0:32:12.348 And now, 0:32:12.548 --> 0:32:14.470 what's the difference in the guest? 0:32:14.569 --> 0:32:15.930 Is there different expectations? 0:32:16.410 --> 0:32:17.529 What's the most significant 0:32:17.569 --> 0:32:18.390 change that you've seen 0:32:18.510 --> 0:32:19.510 outside of technology? 0:32:20.411 --> 0:32:21.671 I was going to say, well, of course, 0:32:21.730 --> 0:32:23.291 technology is a big change. 0:32:23.352 --> 0:32:26.412 People expect now to stay 0:32:26.451 --> 0:32:27.673 connected or disconnected 0:32:27.732 --> 0:32:29.012 based on their choice. 0:32:29.813 --> 0:32:31.712 I think there are some similarities. 0:32:32.513 --> 0:32:34.534 And the core of our guests 0:32:34.713 --> 0:32:36.354 is the same because I think 0:32:36.433 --> 0:32:38.134 our guests really look for 0:32:38.174 --> 0:32:38.575 this connection. 0:32:39.685 --> 0:32:40.326 genuine, 0:32:40.487 --> 0:32:42.409 authentic connection with places 0:32:42.449 --> 0:32:43.108 they visit. 0:32:43.750 --> 0:32:45.211 It's not just about travel 0:32:45.270 --> 0:32:46.971 or checking the bucket list for them. 0:32:47.073 --> 0:32:48.453 It's really building that 0:32:51.215 --> 0:32:53.877 unique kind of experience 0:32:53.938 --> 0:32:55.859 with both destinations they visit, 0:32:56.019 --> 0:32:57.461 also with fellow travelers 0:32:57.540 --> 0:32:58.541 and with crew members. 0:32:58.981 --> 0:33:00.703 So that stayed the same. 0:33:01.805 --> 0:33:01.924 And 0:33:02.814 --> 0:33:06.215 expectations of choice stayed the same. 0:33:06.316 --> 0:33:07.676 They want to have a choice 0:33:07.896 --> 0:33:09.377 in how they want to travel, 0:33:09.478 --> 0:33:10.479 what they want to eat, 0:33:10.999 --> 0:33:13.361 who they want to dine with and on and on. 0:33:15.241 --> 0:33:18.784 I think that what we see 0:33:18.964 --> 0:33:21.105 more and more in general in 0:33:21.185 --> 0:33:23.086 society and certainly among 0:33:23.207 --> 0:33:25.288 ultra luxury guests is that 0:33:25.449 --> 0:33:26.910 notion of experience 0:33:27.009 --> 0:33:29.310 matters more than things. 0:33:29.770 --> 0:33:29.951 Yes. 0:33:30.932 --> 0:33:34.534 People want to have that experience. 0:33:34.614 --> 0:33:37.894 Therefore, that's why Seabourn, again, 0:33:37.934 --> 0:33:40.734 Seabourn service is a secret sauce. 0:33:40.875 --> 0:33:42.316 Why people choose Seabourn 0:33:42.355 --> 0:33:44.036 versus other great brands 0:33:44.655 --> 0:33:47.096 is because that how we make 0:33:47.156 --> 0:33:51.498 them feel matters even more than 0:33:52.259 --> 0:33:53.959 the beautiful sweets we 0:33:54.098 --> 0:33:55.880 offer or what they eat. 0:33:56.460 --> 0:33:57.779 And even in a dining and a 0:33:57.839 --> 0:33:58.881 culinary experience, 0:33:58.941 --> 0:34:00.201 we talked about that with 0:34:00.260 --> 0:34:01.560 my team just recently as 0:34:01.661 --> 0:34:02.682 we're launching Solace, 0:34:02.741 --> 0:34:04.382 our new fine dining 0:34:04.461 --> 0:34:05.622 Mediterranean restaurant, 0:34:06.201 --> 0:34:10.463 is not just about getting people a fine, 0:34:10.923 --> 0:34:13.443 wonderful culinary dishes. 0:34:13.664 --> 0:34:15.385 It's all about how they 0:34:15.445 --> 0:34:16.545 experience it again. 0:34:16.925 --> 0:34:18.264 So I think the expectations, 0:34:18.324 --> 0:34:19.905 even when you come to the restaurant, 0:34:20.425 --> 0:34:21.126 is not just, 0:34:21.561 --> 0:34:22.983 what food you eat but how 0:34:23.043 --> 0:34:24.264 you experience the culture 0:34:24.284 --> 0:34:25.324 of that food how do we 0:34:25.384 --> 0:34:26.644 create that mediterranean 0:34:26.724 --> 0:34:28.746 atmosphere on board how we 0:34:28.766 --> 0:34:30.626 have a little ceremony for 0:34:30.726 --> 0:34:32.248 coffee or tea or like 0:34:32.688 --> 0:34:34.048 cocktails that we serve 0:34:34.088 --> 0:34:36.931 that they really have uh 0:34:37.130 --> 0:34:38.851 more than just enjoying the 0:34:38.911 --> 0:34:41.233 food so that I think will 0:34:41.293 --> 0:34:43.494 continue to change uh to 0:34:43.594 --> 0:34:44.934 evolve I think it's not 0:34:44.974 --> 0:34:45.956 really a change it's just 0:34:46.036 --> 0:34:47.016 an evolution in that 0:34:47.056 --> 0:34:49.697 direction that how people feel 0:34:50.570 --> 0:34:52.420 is how they make choices on 0:34:52.682 --> 0:34:53.527 how to vacation. 0:34:54.246 --> 0:34:55.346 Yeah, it certainly was. 0:34:55.385 --> 0:34:57.166 And we saw the same sort of 0:34:57.507 --> 0:34:58.547 phenomenon with like 0:34:58.927 --> 0:35:00.806 African safaris that have 0:35:00.827 --> 0:35:01.806 these incredible tents. 0:35:01.867 --> 0:35:02.688 The whole idea is you have 0:35:02.708 --> 0:35:03.547 the adventure during the 0:35:03.588 --> 0:35:05.307 day and then you could have 0:35:05.347 --> 0:35:06.547 that luxury at night. 0:35:06.568 --> 0:35:07.789 And you're really being able 0:35:07.869 --> 0:35:11.789 to mix that with moving more about that. 0:35:11.849 --> 0:35:12.969 And that's where your 0:35:13.150 --> 0:35:14.769 on-ship expedition team is 0:35:14.849 --> 0:35:16.949 pretty cool as well because 0:35:16.969 --> 0:35:17.969 they really help train you 0:35:17.989 --> 0:35:19.411 and get you to that adventure part. 0:35:19.871 --> 0:35:20.550 But you do it well. 0:35:20.931 --> 0:35:22.773 eating some caviar and sipping champagne. 0:35:22.913 --> 0:35:24.695 That's, uh, that's nice. 0:35:24.934 --> 0:35:25.615 Um, yes. 0:35:25.655 --> 0:35:25.896 Right. 0:35:26.577 --> 0:35:26.996 All right. 0:35:27.016 --> 0:35:28.579 So one thing that's on this 0:35:28.639 --> 0:35:31.322 website that is making me go, Hmm, 0:35:31.802 --> 0:35:32.063 that I'm, 0:35:32.563 --> 0:35:33.965 that I'm very impressed with Anthony. 0:35:34.005 --> 0:35:35.867 It says here, looking on their stuff, 0:35:35.907 --> 0:35:38.329 why sale was, uh, seaborne, uh, 0:35:38.429 --> 0:35:41.713 tipping is neither required nor expected, 0:35:41.733 --> 0:35:41.773 uh, 0:35:42.132 --> 0:35:43.432 That just makes me want to tip more, 0:35:43.914 --> 0:35:44.293 actually. 0:35:44.393 --> 0:35:45.273 How do you feel about that? 0:35:45.813 --> 0:35:47.534 As an American that comes on 0:35:47.614 --> 0:35:48.735 and we're known for tipping, 0:35:49.255 --> 0:35:50.996 do most Americans abide by 0:35:51.036 --> 0:35:52.376 that and just say, okay, 0:35:52.476 --> 0:35:53.175 we're not tipping because 0:35:53.195 --> 0:35:54.056 we don't want to insult anybody? 0:35:54.456 --> 0:35:56.597 Or do you still see people needing to tip? 0:35:58.177 --> 0:35:58.418 Well... 0:35:59.679 --> 0:36:00.719 So first of all, 0:36:00.760 --> 0:36:02.942 we are all inclusive experience, right? 0:36:02.961 --> 0:36:03.161 Yes. 0:36:03.422 --> 0:36:06.324 And real all inclusive. 0:36:07.465 --> 0:36:09.847 And frankly, I truly mean it. 0:36:09.927 --> 0:36:11.809 It's the best luxury value 0:36:11.829 --> 0:36:13.429 proposition to travel. 0:36:13.751 --> 0:36:14.451 Yeah. 0:36:14.471 --> 0:36:15.811 I'll just say for people that don't know, 0:36:15.891 --> 0:36:16.693 most cruise lines you have 0:36:16.713 --> 0:36:17.673 to upgrade if you want to 0:36:17.693 --> 0:36:18.795 go to a specific restaurant. 0:36:19.175 --> 0:36:20.355 you have to pay more to get 0:36:20.434 --> 0:36:21.454 the better view. 0:36:21.514 --> 0:36:22.976 You have to pay, you know, 0:36:22.996 --> 0:36:24.856 you have to pay a fee for this, for that, 0:36:24.916 --> 0:36:26.275 the other, that the other thing, 0:36:26.396 --> 0:36:27.695 you're truly all inclusive. 0:36:28.077 --> 0:36:29.336 You're not reaching into the 0:36:29.396 --> 0:36:31.936 pockets of people every single minute. 0:36:32.356 --> 0:36:32.617 Right. 0:36:32.836 --> 0:36:33.077 Right. 0:36:33.157 --> 0:36:33.836 Including, 0:36:33.896 --> 0:36:35.637 including that you can enjoy 0:36:35.657 --> 0:36:37.097 your fine wines and 0:36:37.217 --> 0:36:40.179 beverages of your choice, you know, 0:36:40.239 --> 0:36:41.239 and it's all included. 0:36:41.858 --> 0:36:44.378 And within that, yes, our, 0:36:44.639 --> 0:36:46.000 we don't expect tipping. 0:36:46.579 --> 0:36:48.000 We don't ask for tipping. 0:36:48.079 --> 0:36:48.500 We don't, 0:36:49.052 --> 0:36:52.554 monitor if our guest tip, 0:36:52.653 --> 0:36:53.994 it is a personal choice. 0:36:54.534 --> 0:36:58.655 We have our, we do have a crew welfare, 0:36:58.715 --> 0:37:00.096 we call it Splash Fund, 0:37:00.135 --> 0:37:02.896 where if the guests want to 0:37:02.956 --> 0:37:03.717 leave something, 0:37:04.416 --> 0:37:05.436 we allow them this 0:37:05.496 --> 0:37:06.737 opportunity if they ask, 0:37:06.836 --> 0:37:08.237 and we use this money for 0:37:08.277 --> 0:37:10.097 the benefit of crew and welfare. 0:37:11.617 --> 0:37:15.099 So yes, some guest tip, but it's really, 0:37:15.139 --> 0:37:16.480 we are not managing that 0:37:16.679 --> 0:37:17.900 and we are not expecting. 0:37:18.971 --> 0:37:19.150 Yeah. 0:37:19.490 --> 0:37:20.431 I just love the whole idea 0:37:20.452 --> 0:37:21.532 of really everything being 0:37:21.612 --> 0:37:22.693 truly included. 0:37:22.713 --> 0:37:23.434 And that's why I love the 0:37:23.494 --> 0:37:24.695 all-inclusive idea. 0:37:25.054 --> 0:37:26.797 So I'm not sitting there 0:37:26.876 --> 0:37:28.016 making a decision if I'm 0:37:28.036 --> 0:37:29.418 going to buy this drink now 0:37:29.518 --> 0:37:30.318 or do that other thing. 0:37:30.358 --> 0:37:32.099 I could just simply be. 0:37:32.601 --> 0:37:33.880 And when I'm on vacation, 0:37:34.681 --> 0:37:35.503 as somebody who that's 0:37:35.663 --> 0:37:36.722 going to be spending money, 0:37:36.744 --> 0:37:39.005 I just want to like be – 0:37:39.005 --> 0:37:41.365 freed from the daily life 0:37:41.626 --> 0:37:42.846 that I have and that's why 0:37:42.885 --> 0:37:43.806 you're able to create such 0:37:43.846 --> 0:37:45.226 experiences glenn when I 0:37:45.266 --> 0:37:46.367 when I open my own cruise 0:37:46.407 --> 0:37:47.246 ship I'm going to come up 0:37:47.266 --> 0:37:49.367 with your tagline simply be 0:37:50.248 --> 0:37:52.068 yeah it's a great tagline 0:37:52.208 --> 0:37:53.349 it's a great tagline right 0:37:53.369 --> 0:37:54.568 because don't we need thank 0:37:54.588 --> 0:37:55.909 you I appreciate that uh 0:37:55.949 --> 0:37:57.250 but we really need a lot 0:37:57.469 --> 0:37:59.230 more of that sort of thing 0:37:59.650 --> 0:38:01.010 and to tell you I i was on 0:38:01.190 --> 0:38:02.351 I was fascinated with this 0:38:02.371 --> 0:38:03.291 I was looking for cruises 0:38:03.331 --> 0:38:04.891 looking for cruises and uh 0:38:05.853 --> 0:38:06.715 Hard to find one that was 0:38:06.775 --> 0:38:07.594 available because 0:38:07.614 --> 0:38:08.795 apparently you're so popular. 0:38:08.916 --> 0:38:10.856 But once I did, looking at the pricing, 0:38:10.876 --> 0:38:14.298 it's pretty reasonable when 0:38:14.338 --> 0:38:16.579 compared to a land-based 0:38:16.940 --> 0:38:18.820 resort that's not even at 0:38:18.860 --> 0:38:21.222 the luxury level you're talking about. 0:38:21.302 --> 0:38:22.242 So I'd highly encourage 0:38:22.282 --> 0:38:24.023 everybody to take one of these cruises. 0:38:24.403 --> 0:38:26.405 Oh, I am so glad you said that. 0:38:26.445 --> 0:38:28.588 So I didn't have to say that. 0:38:28.628 --> 0:38:29.527 That's genuine. 0:38:30.349 --> 0:38:32.230 I really believe, by the way, 0:38:32.371 --> 0:38:33.572 cruising in general, 0:38:33.672 --> 0:38:35.373 that is not just about Seabourn. 0:38:35.472 --> 0:38:37.253 Cruising in general is one 0:38:37.295 --> 0:38:39.195 of the best value proposition. 0:38:39.976 --> 0:38:41.577 No matter what cruise line is, 0:38:41.657 --> 0:38:42.838 cruise line of your choice 0:38:43.539 --> 0:38:45.001 in terms of travel experience. 0:38:45.420 --> 0:38:46.601 And I certainly think when 0:38:46.641 --> 0:38:47.702 you think about Seabourn 0:38:47.782 --> 0:38:50.045 ultra luxury experiences from, 0:38:50.125 --> 0:38:50.985 like you mentioned, 0:38:51.045 --> 0:38:52.005 the Caviar 24-7 cruise, 0:38:53.559 --> 0:38:55.380 Anytime we're going to serve 0:38:55.420 --> 0:38:57.440 you caviar on ice, caviar on the beach, 0:38:57.480 --> 0:39:00.081 caviar on your balcony, whatever you want, 0:39:00.141 --> 0:39:02.442 to champagne, to anything, 0:39:02.581 --> 0:39:03.862 you don't have to worry. 0:39:03.882 --> 0:39:04.981 You unpack once. 0:39:05.663 --> 0:39:06.862 You don't have to tip. 0:39:06.882 --> 0:39:08.103 You don't have to pay some 0:39:08.182 --> 0:39:10.244 tax or something is hidden there. 0:39:10.503 --> 0:39:12.724 And you just, if you look at the pricing, 0:39:12.804 --> 0:39:14.385 I do believe our guests 0:39:14.485 --> 0:39:15.786 would say this is the best 0:39:15.846 --> 0:39:17.186 value proposition for us. 0:39:18.123 --> 0:39:20.266 Truly ultra luxury. 0:39:21.086 --> 0:39:21.547 I agree. 0:39:21.626 --> 0:39:21.887 Anthony, 0:39:21.927 --> 0:39:22.949 anything else for our incredible 0:39:22.989 --> 0:39:24.331 guests before we wrap up today? 0:39:24.431 --> 0:39:26.012 It's actually an honor to 0:39:26.072 --> 0:39:28.755 talk to you and a pleasure and, you know, 0:39:28.896 --> 0:39:30.557 good luck with everything in the future. 0:39:30.699 --> 0:39:32.039 And we are available to 0:39:32.079 --> 0:39:33.802 cruise and do a podcast at the same time. 0:39:34.443 --> 0:39:36.364 Well, listen, I think you should. 0:39:36.643 --> 0:39:38.644 And next time I will be very 0:39:38.684 --> 0:39:39.704 much looking forward to 0:39:39.824 --> 0:39:41.545 seeing your podcast from on 0:39:41.666 --> 0:39:42.786 board one of our ships. 0:39:43.186 --> 0:39:44.867 I would love that. 0:39:45.027 --> 0:39:46.869 Beautiful, beautiful, 0:39:46.909 --> 0:39:49.028 like Greek islands backdrop. 0:39:49.550 --> 0:39:51.230 So great seeing you. 0:39:51.250 --> 0:39:52.351 Thank you for giving me this 0:39:52.431 --> 0:39:54.552 opportunity to share. 0:39:54.572 --> 0:39:55.132 Thank you so much. 0:39:55.192 --> 0:39:56.072 And congratulations on 0:39:56.092 --> 0:39:57.172 getting to the end of your 0:39:57.213 --> 0:39:58.833 first year as president of 0:39:58.893 --> 0:39:59.893 Seabourn Cruise Line. 0:40:00.114 --> 0:40:00.574 You know what? 0:40:00.835 --> 0:40:01.235 Thank you. 0:40:01.295 --> 0:40:02.614 And thank you to your grandma. 0:40:03.275 --> 0:40:03.476 Yeah. 0:40:05.197 --> 0:40:05.858 I love that. 0:40:06.137 --> 0:40:08.039 And thanks to all of you for listening, 0:40:08.099 --> 0:40:09.659 but you know what I'm going to do. 0:40:09.679 --> 0:40:11.121 Another way of thanking us 0:40:11.141 --> 0:40:11.900 would be to why not 0:40:11.920 --> 0:40:13.402 download the audio version of our show. 0:40:13.461 --> 0:40:15.103 Find us wherever you get your podcasts. 0:40:15.123 --> 0:40:16.344 If you're listening there right now, 0:40:16.364 --> 0:40:17.324 you're going to want to 0:40:17.344 --> 0:40:18.465 tune in and look at this 0:40:18.585 --> 0:40:19.626 particular episode because 0:40:19.646 --> 0:40:20.365 we had some great 0:40:20.646 --> 0:40:21.485 photographs that we were 0:40:21.525 --> 0:40:22.547 talking about you didn't 0:40:22.567 --> 0:40:23.286 miss them because you're 0:40:23.306 --> 0:40:24.306 out there walking the dog 0:40:24.367 --> 0:40:25.708 so check us out you can 0:40:25.728 --> 0:40:26.668 find all of the shows on 0:40:26.688 --> 0:40:27.608 our respective linkedin 0:40:27.648 --> 0:40:29.128 pages instagram facebook 0:40:29.168 --> 0:40:30.789 pages and of course at no 0:40:30.869 --> 0:40:33.130 vacancy news.com thanks 0:40:33.190 --> 0:40:33.849 everyone for being here 0:40:33.869 --> 0:40:34.791 remember you've got one 0:40:34.831 --> 0:40:36.411 life so blaze on and be 0:40:36.431 --> 0:40:38.492 kind to yourself see you next time