1009: Why Casino Resorts Now Compete Like Destination Hotels

Regional casino resorts have changed — and the best ones now operate like full-scale destination hotels.

In this episode of No Vacancy, Glenn Haussman and Dr. Producer Suzanne Bagnera speak with Kelly Devine and Emily Marshall of HBG Design about how design, operations, and profitability intersect in modern casino resorts.

Using Gun Lake Casino Resort as a real-world example, the conversation explores how regional gaming properties now compete for longer stays, higher spend, and repeat visitation. Kelly and Emily explain why successful projects start with operational flow, guest behavior, and durability — not just aesthetics.

Topics include:

• How regional casinos became destination resorts

• Designing hotels that support gaming profitability

• Why guest rooms should feel great — but not too comfortable

• Housekeeping, durability, and operational efficiency

• Programming spaces to drive repeat visits

• Turning design into measurable business performance

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