0:00:01.411 –> 0:00:02.031
You ever dream about cruising to the end of the world, Anthony?

0:00:04.453 –> 0:00:06.214
Talking about waves, I once had a perm.

0:00:06.855 –> 0:00:07.375
I’m Anthony.

0:00:07.554 –> 0:00:08.875
Welcome to No Vacancy Lives.

0:00:09.196 –> 0:00:10.076
That’s my friend, Glenn.

0:00:10.237 –> 0:00:10.997
You’re watching the number

0:00:11.077 –> 0:00:12.398
one show in hospitality.

0:00:26.068 –> 0:00:26.548
Hey, everybody.

0:00:26.588 –> 0:00:27.750
Welcome to the one and only

0:00:27.969 –> 0:00:29.030
No Vacancy Live.

0:00:29.091 –> 0:00:30.771
Of course, that’s Anthony Melchiorri.

0:00:31.012 –> 0:00:32.253
I’m still Glenn Hausman,

0:00:32.512 –> 0:00:33.774
and it’s great to see you today.

0:00:33.793 –> 0:00:35.795
Thanks for spending some time with us.

0:00:36.276 –> 0:00:36.756
Anthony, you know,

0:00:36.816 –> 0:00:37.917
one of the cool things is

0:00:37.957 –> 0:00:39.457
we talk about hotels day

0:00:39.557 –> 0:00:41.098
after day after day after day,

0:00:41.378 –> 0:00:42.280
but I feel like every once

0:00:42.320 –> 0:00:44.000
in a while we get to dip

0:00:44.140 –> 0:00:46.982
our foot in the water of cruising, right?

0:00:47.582 –> 0:00:47.722
Yeah,

0:00:47.762 –> 0:00:48.764
you know what I think would be a good

0:00:48.804 –> 0:00:50.707
idea is to take a hotel,

0:00:50.726 –> 0:00:54.490
put it in the sea, get great restaurants,

0:00:54.511 –> 0:00:55.332
great entertainment,

0:00:55.411 –> 0:00:56.652
and just float it across

0:00:56.694 –> 0:00:58.115
the ocean and come up with

0:00:58.155 –> 0:00:59.496
something like a cruise

0:00:59.517 –> 0:01:00.177
ship or something.

0:01:01.771 –> 0:01:02.813
think you might be on to

0:01:02.853 –> 0:01:03.874
something but if it was up

0:01:03.914 –> 0:01:05.234
to me you know what I

0:01:05.254 –> 0:01:06.456
there’s these crazy cruise

0:01:06.475 –> 0:01:07.275
wars going on nothing

0:01:07.316 –> 0:01:08.397
against these big giant

0:01:08.417 –> 0:01:09.117
ships that keep getting

0:01:09.158 –> 0:01:09.957
bigger and bigger and

0:01:09.977 –> 0:01:11.299
bigger but I’m at the point

0:01:11.319 –> 0:01:12.079
in my life where I just

0:01:12.099 –> 0:01:13.001
kind of want to be left

0:01:13.081 –> 0:01:14.242
alone that’s what I really

0:01:14.281 –> 0:01:15.722
like about seaborne cruise

0:01:15.763 –> 0:01:17.444
lines they’ve got small

0:01:17.924 –> 0:01:19.605
purpose-built ships that do

0:01:19.686 –> 0:01:20.746
great cruises and

0:01:21.147 –> 0:01:22.007
expeditions like this

0:01:22.048 –> 0:01:23.007
incredible venture over

0:01:23.067 –> 0:01:23.748
here which actually has

0:01:23.789 –> 0:01:25.971
some submarines on it

0:01:26.171 –> 0:01:27.251
anthony so let’s welcome to

0:01:27.272 –> 0:01:29.153
the show incredible natalia

0:01:29.212 –> 0:01:30.873
leahy president seaborne

0:01:30.933 –> 0:01:31.715
cruise line welcome

0:01:31.754 –> 0:01:32.234
Natalia.

0:01:32.796 –> 0:01:33.516
Well, thank you.

0:01:33.575 –> 0:01:36.558
It’s so good to be here,

0:01:36.658 –> 0:01:37.739
Anthony and Glenn.

0:01:37.838 –> 0:01:39.200
And I love the background.

0:01:43.022 –> 0:01:43.283
Anthony,

0:01:43.322 –> 0:01:44.763
you did something with your microphone.

0:01:44.804 –> 0:01:46.045
Now it’s making all sorts of noises.

0:01:47.525 –> 0:01:48.986
Sorry, Natalia, please continue.

0:01:50.246 –> 0:01:50.647
Yes,

0:01:50.888 –> 0:01:53.430
I love your description because it’s

0:01:54.010 –> 0:01:55.411
not just the hotel.

0:01:55.631 –> 0:01:58.132
It’s the best luxury hotels

0:01:58.192 –> 0:01:59.853
that you can imagine in the world.

0:02:00.447 –> 0:02:02.787
and the most fine dining experience,

0:02:03.227 –> 0:02:04.429
and you put it in this

0:02:04.668 –> 0:02:06.709
yacht-like purpose-built

0:02:06.810 –> 0:02:09.531
ships that can take you in

0:02:10.050 –> 0:02:11.771
the places in the world you

0:02:11.872 –> 0:02:13.032
can’t get otherwise.

0:02:13.173 –> 0:02:15.213
So I love how you describe it.

0:02:15.274 –> 0:02:17.514
So proud of our newest

0:02:17.594 –> 0:02:18.974
expedition ships as well.

0:02:18.995 –> 0:02:19.294
That’s cool.

0:02:19.355 –> 0:02:19.515
Anthony,

0:02:19.536 –> 0:02:20.735
you got this weird buzzing going

0:02:20.816 –> 0:02:21.776
on with the wire.

0:02:21.817 –> 0:02:24.397
Could you just try checking the wire?

0:02:24.437 –> 0:02:24.957
There we go.

0:02:24.978 –> 0:02:27.359
Perfect.

0:02:27.479 –> 0:02:27.818
Perfect.

0:02:27.859 –> 0:02:28.560
Go for it, Anthony.

0:02:30.182 –> 0:02:31.104
Talking to you in the green

0:02:31.144 –> 0:02:32.445
screen or in the background

0:02:32.466 –> 0:02:34.068
for just a few seconds,

0:02:34.908 –> 0:02:36.230
you can see that you have a

0:02:36.290 –> 0:02:38.313
passion for this business.

0:02:38.493 –> 0:02:39.314
I want to know,

0:02:39.335 –> 0:02:40.757
I ask this to people that

0:02:40.856 –> 0:02:42.218
just are overly passionate

0:02:42.239 –> 0:02:42.740
about what they do.

0:02:42.759 –> 0:02:43.760
You can just see it in your

0:02:43.800 –> 0:02:45.524
smile and in your mannerisms.

0:02:46.223 –> 0:02:47.145
Give me the moment.

0:02:47.818 –> 0:02:49.000
that if you have to go all

0:02:49.020 –> 0:02:50.461
the way back or could have been, you know,

0:02:50.501 –> 0:02:51.921
not too far back where you

0:02:52.002 –> 0:02:53.103
knew you wanted to do this

0:02:53.143 –> 0:02:53.823
for the rest of your life,

0:02:53.842 –> 0:02:55.844
that you wanted to be in

0:02:55.884 –> 0:02:57.025
this position and do what

0:02:57.064 –> 0:02:58.086
you’re doing for a living.

0:02:58.887 –> 0:02:59.447
When was that?

0:02:59.486 –> 0:03:00.407
Was that when you were five

0:03:00.427 –> 0:03:01.348
years old or was that when

0:03:01.367 –> 0:03:02.389
you were 30 years old?

0:03:02.489 –> 0:03:03.008
What was that?

0:03:04.711 –> 0:03:05.290
Oh, wow.

0:03:05.350 –> 0:03:06.831
Well, I have many moments.

0:03:06.951 –> 0:03:09.734
I will share my recent moment, you know,

0:03:09.753 –> 0:03:09.794
uh,

0:03:10.794 –> 0:03:12.195
where I just knew I’m in the right

0:03:12.256 –> 0:03:14.197
place and I have best job in the world.

0:03:14.437 –> 0:03:15.318
I think, um,

0:03:16.013 –> 0:03:20.096
About six years ago, we started a dream.

0:03:20.195 –> 0:03:22.016
We had a dream of bringing

0:03:23.979 –> 0:03:26.800
very well-known seaborne luxury.

0:03:27.121 –> 0:03:28.342
We really call it ultra

0:03:28.382 –> 0:03:29.622
luxury where it’s highly

0:03:29.703 –> 0:03:31.163
personalized service and

0:03:31.723 –> 0:03:33.466
really finest experiences

0:03:33.545 –> 0:03:35.567
in the world on board our ships.

0:03:36.087 –> 0:03:38.188
We had a dream to bring that

0:03:38.669 –> 0:03:40.691
into the world of exploration.

0:03:41.698 –> 0:03:43.840
And so we started this

0:03:43.900 –> 0:03:45.881
project that we called Project Venture.

0:03:47.542 –> 0:03:50.383
Few weeks before the end of the year,

0:03:50.403 –> 0:03:52.885
in I think early December,

0:03:52.906 –> 0:03:54.847
I was waking up one Friday

0:03:54.887 –> 0:03:57.549
morning and I’m running

0:03:57.609 –> 0:03:59.711
around getting my girls ready for school.

0:03:59.770 –> 0:04:01.171
And I see my phone is

0:04:01.312 –> 0:04:03.454
buzzing and it’s Robin West,

0:04:03.734 –> 0:04:05.375
our expedition guide.

0:04:05.915 –> 0:04:07.896
leader calling from the ship.

0:04:08.437 –> 0:04:09.899
And for a second, I’m like, oh,

0:04:10.318 –> 0:04:11.379
why am I getting called

0:04:11.400 –> 0:04:12.759
from the ship at 7 a.m.?

0:04:13.381 –> 0:04:15.701
And so and I see the text from him.

0:04:15.741 –> 0:04:18.624
He’s like, answer the phone.

0:04:18.824 –> 0:04:20.125
I answer the phone.

0:04:20.906 –> 0:04:22.427
And all of a sudden I’m on a

0:04:22.487 –> 0:04:25.908
video and I see this live

0:04:26.228 –> 0:04:30.211
moment where two of our expedition ships,

0:04:30.411 –> 0:04:32.913
Seabourn Venture and Seabourn Pursuit,

0:04:33.613 –> 0:04:35.134
met in Ushuaia.

0:04:36.072 –> 0:04:37.232
First time ever,

0:04:37.531 –> 0:04:39.072
and everyone is waving to

0:04:39.132 –> 0:04:41.853
me and I’m watching our

0:04:41.973 –> 0:04:43.814
guests literally cheering

0:04:43.874 –> 0:04:45.194
each other with glasses of

0:04:45.274 –> 0:04:47.694
champagne across from two

0:04:47.814 –> 0:04:50.694
ships with this amazing background.

0:04:50.834 –> 0:04:52.475
And I see the small faces of

0:04:53.016 –> 0:04:54.295
my shoreside leadership

0:04:54.315 –> 0:04:55.716
team all tearing up as

0:04:55.757 –> 0:04:57.716
they’re watching this moment.

0:04:58.437 –> 0:04:59.538
And at that point,

0:05:00.257 –> 0:05:01.918
I was so proud because I

0:05:02.017 –> 0:05:05.718
felt our dream actually did come true.

0:05:06.322 –> 0:05:08.884
we are taking people to the

0:05:08.963 –> 0:05:12.425
places that were not

0:05:12.504 –> 0:05:14.545
available to most up until

0:05:14.605 –> 0:05:17.047
recently without compromises.

0:05:17.807 –> 0:05:19.607
And I did step back and I

0:05:19.646 –> 0:05:21.208
thought I do actually have

0:05:21.267 –> 0:05:23.009
the best job in the world

0:05:23.228 –> 0:05:24.509
because we truly are

0:05:24.788 –> 0:05:27.769
touching and transforming people’s lives.

0:05:28.891 –> 0:05:29.511
Yeah.

0:05:29.651 –> 0:05:30.071
Andrey?

0:05:30.562 –> 0:05:31.684
That’s a beautiful story.

0:05:31.903 –> 0:05:32.663
And, you know,

0:05:32.923 –> 0:05:34.944
it’s a lifetime of work and teamwork,

0:05:34.985 –> 0:05:35.845
and it’s not easy.

0:05:35.904 –> 0:05:37.665
And, you know, everything matters.

0:05:37.745 –> 0:05:38.687
And it’s the nuances.

0:05:38.726 –> 0:05:40.367
When you get the nuance

0:05:40.427 –> 0:05:43.209
right and the small details

0:05:43.228 –> 0:05:44.309
that nobody knows is right,

0:05:44.689 –> 0:05:46.029
everything else takes care of itself.

0:05:47.771 –> 0:05:48.610
I agree.

0:05:48.630 –> 0:05:49.011
I agree.

0:05:49.050 –> 0:05:51.432
Well, a lot of people ask me, Anthony,

0:05:51.452 –> 0:05:52.632
as I took this job,

0:05:52.692 –> 0:05:55.053
what does ultra luxury mean to you?

0:05:55.173 –> 0:05:56.935
What’s luxury means in general?

0:05:56.995 –> 0:05:57.454
It’s, of course,

0:05:57.495 –> 0:05:58.875
very personal definitions.

0:05:59.636 –> 0:06:01.757
But it is in details, isn’t it?

0:06:01.817 –> 0:06:02.817
We actually launched the

0:06:02.857 –> 0:06:03.798
program that’s called

0:06:03.958 –> 0:06:05.497
Delight in the Details.

0:06:05.697 –> 0:06:07.899
And it’s all about taking

0:06:07.959 –> 0:06:09.620
the little things that when

0:06:09.740 –> 0:06:13.221
you walk on board our ships,

0:06:13.360 –> 0:06:15.862
we greet you by name and we say, Anthony,

0:06:15.882 –> 0:06:18.262
welcome back to your home away from home.

0:06:18.884 –> 0:06:21.884
And you feel like everyone

0:06:21.985 –> 0:06:24.725
on the ship was waiting just for you.

0:06:25.600 –> 0:06:27.480
And the whole cruise is just

0:06:27.581 –> 0:06:30.141
for you and your family and your friends.

0:06:30.300 –> 0:06:32.502
And we know the coffee you

0:06:32.581 –> 0:06:33.742
order for breakfast,

0:06:34.343 –> 0:06:35.742
and we know the wines that

0:06:35.762 –> 0:06:37.403
you like to drink for dinner.

0:06:37.723 –> 0:06:40.264
And hopefully we can also

0:06:40.324 –> 0:06:41.904
find a way to surprise and

0:06:41.944 –> 0:06:43.064
delight you with something

0:06:43.266 –> 0:06:46.346
that you didn’t even know you want.

0:06:46.526 –> 0:06:49.166
So that is all about details, isn’t it?

0:06:50.088 –> 0:06:50.867
Yeah, absolutely.

0:06:51.656 –> 0:06:51.795
Yeah.

0:06:52.156 –> 0:06:53.276
So, Natalia,

0:06:53.297 –> 0:06:54.798
you’ve been in this position

0:06:54.838 –> 0:06:55.800
as president of Seabourn

0:06:55.839 –> 0:06:58.362
for just about a year now.

0:06:58.502 –> 0:07:00.043
So it’s a good time to take a look.

0:07:00.083 –> 0:07:00.884
One of the things we like to

0:07:00.903 –> 0:07:01.884
do is show people that they

0:07:01.904 –> 0:07:04.146
can achieve and they could do anything,

0:07:04.247 –> 0:07:04.646
right?

0:07:04.668 –> 0:07:05.728
And becoming president of a

0:07:05.767 –> 0:07:07.170
cruise line is pretty amazing.

0:07:07.589 –> 0:07:08.531
What was that like making

0:07:08.550 –> 0:07:09.552
that transition from when

0:07:09.572 –> 0:07:11.173
you were COO in your former

0:07:11.213 –> 0:07:12.654
position to taking the

0:07:12.694 –> 0:07:15.776
reins as the leader leader of a new job?

0:07:15.836 –> 0:07:16.858
How’d that go and what was

0:07:16.937 –> 0:07:17.559
it like for you?

0:07:21.764 –> 0:07:23.745
Well, it’s a fantastic question.

0:07:23.944 –> 0:07:25.886
I think I was a leader, leader before.

0:07:26.026 –> 0:07:27.346
Every one of our team

0:07:27.387 –> 0:07:29.088
members is actually leader, leader.

0:07:29.108 –> 0:07:30.749
Yeah, but you are the ultimate boss.

0:07:30.788 –> 0:07:31.809
That’s what I mean.

0:07:31.889 –> 0:07:33.629
But I’m at the helm of

0:07:33.930 –> 0:07:35.110
Seabourn and I love that.

0:07:35.331 –> 0:07:36.771
I think the biggest,

0:07:37.572 –> 0:07:39.333
I had had the privilege of

0:07:39.372 –> 0:07:40.634
supporting Seabourn through

0:07:40.653 –> 0:07:42.053
my entire time as Cardinal

0:07:42.093 –> 0:07:43.834
Corporation and in a previous role,

0:07:43.875 –> 0:07:45.255
but not in this role.

0:07:45.990 –> 0:07:47.512
And I thought I know,

0:07:47.672 –> 0:07:49.172
and I always appreciate it

0:07:49.252 –> 0:07:50.632
and love Seabourn business.

0:07:51.213 –> 0:07:56.334
I think one of the biggest, you know,

0:07:56.435 –> 0:07:58.295
biggest internalization as

0:07:58.435 –> 0:08:01.057
I took this role for me was

0:08:01.297 –> 0:08:05.858
what an important role our team members,

0:08:05.978 –> 0:08:07.579
our crew members play in

0:08:07.639 –> 0:08:08.980
the experience of guests,

0:08:09.600 –> 0:08:12.562
because we are very proud of a fantastic,

0:08:12.742 –> 0:08:14.802
elegant looking ships and designs.

0:08:15.654 –> 0:08:18.038
And we are very proud of our

0:08:18.117 –> 0:08:20.240
culinary experiences at Rivals,

0:08:20.319 –> 0:08:21.661
best restaurants in the world.

0:08:21.781 –> 0:08:26.065
But when I asked every guest why Seabourn,

0:08:27.466 –> 0:08:29.288
they all talk about the

0:08:29.408 –> 0:08:32.011
connection with our crew members.

0:08:32.131 –> 0:08:34.615
We have over 4,000 crew members from

0:08:35.655 –> 0:08:37.177
94 countries in the world.

0:08:37.376 –> 0:08:38.658
And what I realized that

0:08:38.697 –> 0:08:40.999
what actually makes secret

0:08:41.078 –> 0:08:43.561
sauce for Seabourn experience.

0:08:43.681 –> 0:08:46.001
And that I think was a

0:08:46.042 –> 0:08:47.123
little bit of an eye

0:08:47.263 –> 0:08:48.344
opening for me because

0:08:48.384 –> 0:08:50.664
that’s what really creates this brand.

0:08:50.904 –> 0:08:52.446
But every company talks

0:08:52.505 –> 0:08:53.486
about what you just said.

0:08:53.746 –> 0:08:54.748
Every company says it’s

0:08:54.788 –> 0:08:55.649
about our crew members,

0:08:55.668 –> 0:08:56.450
it’s about our employees,

0:08:56.470 –> 0:08:57.250
it’s about our team.

0:08:57.671 –> 0:08:59.812
But very few are able to

0:08:59.852 –> 0:09:01.653
accomplish that on such a grand scale.

0:09:02.075 –> 0:09:02.315
You know,

0:09:02.335 –> 0:09:03.895
there’s so many things to what you do.

0:09:04.336 –> 0:09:06.437
Service is number two compared to safety.

0:09:06.778 –> 0:09:07.740
So you have to deal with safety,

0:09:07.759 –> 0:09:08.500
you have to deal with service,

0:09:08.539 –> 0:09:09.620
you have to deal with elegance,

0:09:09.640 –> 0:09:11.121
you have to deal with all

0:09:11.162 –> 0:09:12.222
the things that you have to deal with,

0:09:12.484 –> 0:09:13.464
and you have to do it at sea.

0:09:13.884 –> 0:09:15.966
So why is your company able

0:09:16.006 –> 0:09:17.087
to do it where a lot of

0:09:17.727 –> 0:09:19.708
companies, whether at sea or not at sea,

0:09:20.249 –> 0:09:21.089
are unable to do?

0:09:21.208 –> 0:09:22.950
What do you do to tap into

0:09:23.009 –> 0:09:25.331
your employees that other

0:09:25.370 –> 0:09:26.152
people may not do?

0:09:27.491 –> 0:09:28.692
Well, first of all,

0:09:29.712 –> 0:09:31.474
we are very intentional, right?

0:09:31.514 –> 0:09:34.455
So it doesn’t really happen by chance.

0:09:34.955 –> 0:09:37.515
It starts with our recruiting strategy.

0:09:38.056 –> 0:09:38.777
We really,

0:09:38.817 –> 0:09:40.777
really spend time recruiting people,

0:09:41.278 –> 0:09:43.418
not just with great

0:09:43.578 –> 0:09:44.719
technical skills and

0:09:44.778 –> 0:09:46.799
experiences in hospitality and

0:09:47.643 –> 0:09:48.903
luxury brand but we are

0:09:48.943 –> 0:09:49.864
recruiting people with

0:09:49.903 –> 0:09:51.644
certain personality profile

0:09:52.125 –> 0:09:53.326
because when I describe

0:09:53.385 –> 0:09:54.846
seaborne service it’s a

0:09:54.966 –> 0:09:57.128
very engaging warm service

0:09:57.187 –> 0:09:59.369
and that’s what makes us

0:09:59.928 –> 0:10:01.590
stand out that’s where I

0:10:01.669 –> 0:10:03.811
guess say I feel like I am

0:10:03.910 –> 0:10:05.552
not just being delighted

0:10:05.672 –> 0:10:06.993
and spoiled I feel like I’m

0:10:07.092 –> 0:10:09.514
actually among friends and

0:10:09.573 –> 0:10:11.455
among family members and

0:10:11.495 –> 0:10:13.135
that requires incredible

0:10:13.196 –> 0:10:14.817
emotional intelligence so

0:10:15.037 –> 0:10:16.136
all of our team members

0:10:16.177 –> 0:10:17.298
from all over the world

0:10:17.990 –> 0:10:20.032
have this certain profile of

0:10:20.552 –> 0:10:22.013
emotional intelligence when

0:10:22.092 –> 0:10:23.693
they know how to connect,

0:10:24.215 –> 0:10:25.696
not just how to serve.

0:10:26.196 –> 0:10:27.197
It’s very different.

0:10:28.038 –> 0:10:30.379
They don’t know just only how to serve.

0:10:30.399 –> 0:10:31.760
They know how to connect

0:10:32.341 –> 0:10:34.123
with each individual on an

0:10:34.222 –> 0:10:36.364
individual basis, when to joke,

0:10:37.024 –> 0:10:38.426
when to surprise them,

0:10:39.105 –> 0:10:41.148
when to do something unexpected.

0:10:41.327 –> 0:10:43.509
And that takes a lot.

0:10:43.970 –> 0:10:44.951
On top of it,

0:10:45.450 –> 0:10:46.890
We don’t only hire right

0:10:46.971 –> 0:10:48.513
people with right emotional

0:10:48.572 –> 0:10:49.693
intelligence profiles.

0:10:50.293 –> 0:10:51.875
We spend a lot of

0:10:52.436 –> 0:10:55.077
intentional time to train our people.

0:10:55.118 –> 0:10:56.698
We call it Seabourn Academy.

0:10:57.159 –> 0:10:58.341
So whenever our new team

0:10:58.400 –> 0:10:59.721
members join the team,

0:10:59.741 –> 0:11:01.182
they go through the training.

0:11:01.743 –> 0:11:02.943
And majority of this

0:11:03.024 –> 0:11:04.625
training time is devoted to

0:11:04.686 –> 0:11:06.006
really Seabourn culture.

0:11:06.620 –> 0:11:07.982
And that type of secret is

0:11:08.082 –> 0:11:09.384
also what makes us us.

0:11:10.205 –> 0:11:11.767
And then you continue that.

0:11:11.846 –> 0:11:13.148
And there is a lot of mentoring.

0:11:13.207 –> 0:11:14.269
And as a result of it,

0:11:14.308 –> 0:11:16.331
when I look at my senior leadership team,

0:11:16.432 –> 0:11:18.014
I have quite a few team

0:11:18.073 –> 0:11:19.315
members who started on

0:11:19.375 –> 0:11:22.018
board our ships from very

0:11:22.077 –> 0:11:23.278
entry-level positions.

0:11:23.339 –> 0:11:24.701
And now they’re running the company.

0:11:26.890 –> 0:11:27.171
You know,

0:11:27.211 –> 0:11:28.711
you said two words are very important.

0:11:28.731 –> 0:11:29.513
I smiled when you said

0:11:29.552 –> 0:11:30.352
emotional intelligence

0:11:30.393 –> 0:11:33.456
because I’m actually, after this call,

0:11:33.515 –> 0:11:35.256
after our next two podcasts,

0:11:35.857 –> 0:11:37.099
I’m getting on and

0:11:37.178 –> 0:11:39.100
finishing up my program

0:11:39.821 –> 0:11:41.822
that I’m facilitating.

0:11:42.462 –> 0:11:44.985
It’s about emotional intelligence.

0:11:45.445 –> 0:11:46.725
And so a matter of fact,

0:11:49.227 –> 0:11:50.369
the man who basically

0:11:50.389 –> 0:11:51.330
started talking about it,

0:11:53.239 –> 0:11:54.539
I just got his book.

0:11:55.500 –> 0:11:56.660
That’s so funny that that’s

0:11:56.701 –> 0:11:57.302
right next to you.

0:11:57.822 –> 0:11:59.984
Yeah, because I’m working on the program.

0:12:00.443 –> 0:12:01.784
And I think it’s very –

0:12:01.784 –> 0:12:03.066
because some of us were

0:12:03.105 –> 0:12:04.748
just born with a lot more than others.

0:12:05.207 –> 0:12:06.129
I happen to be born with a

0:12:06.149 –> 0:12:07.229
lot more than some people,

0:12:07.249 –> 0:12:08.269
and I’m sure you are too.

0:12:09.410 –> 0:12:11.852
But really pulling that out

0:12:11.893 –> 0:12:13.114
of somebody and identifying

0:12:13.453 –> 0:12:14.254
that person may have the

0:12:14.294 –> 0:12:15.014
most experience and the

0:12:15.075 –> 0:12:15.936
most technical experience,

0:12:16.296 –> 0:12:17.317
but that person is going to

0:12:17.336 –> 0:12:18.197
make stuff happen and

0:12:18.217 –> 0:12:19.438
figure stuff out when

0:12:19.458 –> 0:12:20.480
you’re sleeping in your bed

0:12:20.559 –> 0:12:21.841
comfortably on shore.

0:12:22.400 –> 0:12:23.221
They’re going to figure it

0:12:23.361 –> 0:12:24.542
out and then solve the

0:12:24.562 –> 0:12:25.802
problem so you don’t have

0:12:25.822 –> 0:12:27.183
to get woken up at 7

0:12:27.183 –> 0:12:27.864
o’clock in the morning.

0:12:28.563 –> 0:12:30.065
And you said another word

0:12:30.105 –> 0:12:32.245
that I find that most people don’t say.

0:12:32.746 –> 0:12:33.586
When I asked that question,

0:12:33.606 –> 0:12:34.388
the first thing you said is

0:12:34.408 –> 0:12:35.687
you went to the ground.

0:12:38.480 –> 0:12:38.860
Oh, my God,

0:12:38.880 –> 0:12:39.801
the word just came out of my head.

0:12:39.941 –> 0:12:40.461
Intentional.

0:12:40.761 –> 0:12:42.082
You just said it was intentional.

0:12:42.842 –> 0:12:44.083
And everything you do is intentional.

0:12:44.124 –> 0:12:44.823
And I think that’s the

0:12:44.844 –> 0:12:46.065
difference between such a

0:12:46.105 –> 0:12:47.966
great brand like yours and

0:12:48.005 –> 0:12:50.048
some other brands that

0:12:50.067 –> 0:12:51.308
aren’t as intentional.

0:12:51.708 –> 0:12:52.688
And that word is probably

0:12:52.708 –> 0:12:53.769
the most critical word

0:12:54.370 –> 0:12:55.171
there is for business.

0:12:56.312 –> 0:12:58.052
Well, I think, Anthony,

0:12:58.072 –> 0:12:59.234
you said something that

0:12:59.313 –> 0:13:00.735
really resonates with me.

0:13:01.575 –> 0:13:03.937
It’s the people are born with something.

0:13:03.996 –> 0:13:05.857
We’re all born with our own light.

0:13:06.663 –> 0:13:08.725
But as a company, as a leader,

0:13:08.904 –> 0:13:10.745
our job is to bring that

0:13:10.884 –> 0:13:12.206
light out of each person

0:13:12.265 –> 0:13:13.125
and make it shine.

0:13:13.846 –> 0:13:17.626
And that takes intentionality,

0:13:17.667 –> 0:13:19.128
but it also takes right

0:13:19.288 –> 0:13:21.687
processes and programs in place.

0:13:22.268 –> 0:13:24.089
So it does start from recruiting,

0:13:24.149 –> 0:13:25.328
but then it starts with

0:13:25.788 –> 0:13:27.129
creating an atmosphere on

0:13:27.230 –> 0:13:29.210
board where people feel supported.

0:13:29.269 –> 0:13:31.150
They feel they can be themselves.

0:13:31.899 –> 0:13:33.740
It takes mentorship programs

0:13:33.821 –> 0:13:36.102
and not just ones that happen by chance,

0:13:36.182 –> 0:13:38.264
but actually organized and managed.

0:13:39.345 –> 0:13:41.125
It takes listening and learning.

0:13:41.446 –> 0:13:44.467
And I expect every one of my

0:13:44.548 –> 0:13:45.908
shore site executive team

0:13:45.969 –> 0:13:47.789
members to spend some time on board.

0:13:48.370 –> 0:13:49.870
And when we go on board,

0:13:49.910 –> 0:13:51.111
we don’t just meet with the

0:13:51.172 –> 0:13:54.333
captain and executive leadership team.

0:13:54.374 –> 0:13:55.855
We really go and spend time

0:13:55.894 –> 0:13:57.375
in a laundry room and in

0:13:57.416 –> 0:13:59.496
the ancient room and listen

0:13:59.517 –> 0:14:00.238
to crew members.

0:14:00.317 –> 0:14:00.878
By the way,

0:14:01.311 –> 0:14:01.750
By the way,

0:14:01.811 –> 0:14:05.211
that’s how we learn the most

0:14:05.351 –> 0:14:07.253
things that we do for our guests,

0:14:07.493 –> 0:14:09.354
because no one knows guests

0:14:10.114 –> 0:14:12.215
better than the person who

0:14:12.375 –> 0:14:14.436
is with them through the whole journey,

0:14:14.495 –> 0:14:16.255
serving them, listening to them,

0:14:16.775 –> 0:14:17.976
seeing their reactions.

0:14:18.493 –> 0:14:19.715
Funny you should mention that, Natalia.

0:14:19.835 –> 0:14:22.518
Our great guest yesterday, Chris Manley,

0:14:22.538 –> 0:14:23.639
he’s president of a hotel

0:14:23.720 –> 0:14:24.541
management company and

0:14:24.620 –> 0:14:25.962
founder of that organization,

0:14:26.643 –> 0:14:27.664
talked about the same thing.

0:14:27.725 –> 0:14:29.626
The best ideas to improve

0:14:29.667 –> 0:14:30.889
their business comes from

0:14:30.908 –> 0:14:34.393
the ones that are in it every single day.

0:14:34.673 –> 0:14:35.514
But what I really think the

0:14:35.554 –> 0:14:37.015
defining difference for you, Natalia,

0:14:37.096 –> 0:14:37.356
is that

0:14:37.777 –> 0:14:38.577
getting people who are on

0:14:38.677 –> 0:14:39.839
land to go to sea and on

0:14:39.918 –> 0:14:41.159
sea and on land to really

0:14:41.240 –> 0:14:42.159
understand what the

0:14:42.220 –> 0:14:43.280
different dynamics are at

0:14:43.341 –> 0:14:45.282
play so they could probably

0:14:45.341 –> 0:14:46.123
increase their emotional

0:14:46.163 –> 0:14:47.224
intelligence to understand

0:14:47.264 –> 0:14:48.745
what those individuals are

0:14:48.804 –> 0:14:50.826
faced with every single day as well.

0:14:50.885 –> 0:14:52.947
So super clever on that.

0:14:54.208 –> 0:14:54.928
Absolutely.

0:14:54.948 –> 0:14:58.410
And continue, you know, listen,

0:14:58.431 –> 0:15:00.273
this is also about giving

0:15:00.352 –> 0:15:02.975
people development opportunities, right?

0:15:03.034 –> 0:15:03.414
People…

0:15:04.219 –> 0:15:06.222
want to grow and learn and

0:15:06.342 –> 0:15:07.764
shine when they know they

0:15:07.904 –> 0:15:09.347
actually can continue to

0:15:09.388 –> 0:15:10.990
grow and the company supports them.

0:15:11.049 –> 0:15:12.152
So again,

0:15:12.251 –> 0:15:14.174
it’s about designing the

0:15:14.254 –> 0:15:15.496
development programs and

0:15:15.557 –> 0:15:16.980
career passing for people

0:15:17.019 –> 0:15:18.201
so they can become

0:15:18.729 –> 0:15:20.489
from a beverage runner to a

0:15:20.529 –> 0:15:21.649
senior vice president

0:15:21.750 –> 0:15:22.909
running the business.

0:15:23.269 –> 0:15:23.710
You know,

0:15:23.730 –> 0:15:24.951
we have a lot of kids in

0:15:24.990 –> 0:15:26.010
hospitality schools and

0:15:26.051 –> 0:15:28.412
younger people that listen to our show.

0:15:28.432 –> 0:15:29.111
So I’m going to ask you a

0:15:29.172 –> 0:15:30.152
question that maybe you can

0:15:30.211 –> 0:15:31.211
impart some wisdom.

0:15:31.893 –> 0:15:34.393
You know, we talk about service,

0:15:34.413 –> 0:15:35.553
we talk about intentionality,

0:15:35.594 –> 0:15:37.614
we talk about emotional intelligence,

0:15:38.094 –> 0:15:38.975
but in your role,

0:15:39.154 –> 0:15:39.754
you have a lot of

0:15:39.774 –> 0:15:41.575
responsibilities for other

0:15:41.674 –> 0:15:44.056
things like profit and loss statements,

0:15:44.556 –> 0:15:46.937
like cashflow, like safety.

0:15:47.596 –> 0:15:48.498
So how do you keep the

0:15:48.618 –> 0:15:51.139
pressure of a job like that?

0:15:51.538 –> 0:15:52.480
And I’d imagine there’s a

0:15:52.519 –> 0:15:53.679
lot of pressure in that job

0:15:54.321 –> 0:15:56.101
with the intentionality of

0:15:56.201 –> 0:15:57.743
what’s going on on ship or

0:15:57.763 –> 0:15:58.403
on directness of what’s

0:15:58.442 –> 0:16:00.163
going on ship with that lightness.

0:16:00.303 –> 0:16:02.125
And because I would imagine you always,

0:16:02.725 –> 0:16:04.306
you know, when you’re around your team,

0:16:04.427 –> 0:16:04.767
you’re

0:16:05.927 –> 0:16:06.628
you are who you are.

0:16:06.988 –> 0:16:08.690
So how do you,

0:16:09.009 –> 0:16:10.451
and I don’t like to use the word secret,

0:16:10.471 –> 0:16:12.011
but what are your methods

0:16:12.111 –> 0:16:14.514
for handling not only the

0:16:14.594 –> 0:16:15.575
kind of nuts and bolts and

0:16:15.615 –> 0:16:17.155
stress of kind of your position,

0:16:17.495 –> 0:16:18.636
but also the fun stuff

0:16:18.756 –> 0:16:20.518
where you get to be with your team?

0:16:21.818 –> 0:16:25.341
Well, that’s a very big loaded question,

0:16:25.442 –> 0:16:25.942
Anthony.

0:16:26.202 –> 0:16:26.562
I will.

0:16:26.923 –> 0:16:27.964
So first of all,

0:16:28.484 –> 0:16:30.686
if I had to boil it down to one thing,

0:16:30.846 –> 0:16:32.246
it always takes many things,

0:16:32.366 –> 0:16:33.067
but one thing,

0:16:33.596 –> 0:16:34.956
most important thing is

0:16:35.037 –> 0:16:36.356
surround yourself with

0:16:36.576 –> 0:16:39.038
right people who you can

0:16:39.139 –> 0:16:41.879
trust and then actually

0:16:41.960 –> 0:16:44.380
empower them to do their

0:16:44.400 –> 0:16:48.043
job um so that’s I think is

0:16:48.123 –> 0:16:49.403
what and I did spend some

0:16:49.462 –> 0:16:51.364
time thinking through what

0:16:51.443 –> 0:16:52.764
my team will be structured

0:16:52.825 –> 0:16:54.566
like and how and I think

0:16:54.586 –> 0:16:55.865
that’s and it’s every

0:16:55.885 –> 0:16:57.346
evolving process right we

0:16:57.386 –> 0:16:58.846
all continue to evolve and

0:16:58.866 –> 0:17:00.368
we just our organizations

0:17:00.447 –> 0:17:02.249
as business and the world is changing

0:17:02.964 –> 0:17:04.565
But that’s most important thing.

0:17:04.644 –> 0:17:07.185
When you surround yourself by right team,

0:17:08.386 –> 0:17:12.388
it allows you to trust that

0:17:12.509 –> 0:17:14.851
people will bring to your

0:17:14.990 –> 0:17:17.271
attention things that I

0:17:17.311 –> 0:17:18.893
need to know and I can give

0:17:18.952 –> 0:17:20.653
them guidance and coaching.

0:17:21.453 –> 0:17:23.154
And also I think it’s really

0:17:23.275 –> 0:17:24.915
helpful as we manage this

0:17:25.036 –> 0:17:26.856
multi-dimensional world to

0:17:27.017 –> 0:17:28.317
ask as many questions

0:17:28.478 –> 0:17:30.058
rather than try to give an answer.

0:17:31.106 –> 0:17:33.268
Um, that’s really an important,

0:17:33.327 –> 0:17:34.528
I think most empowering

0:17:34.988 –> 0:17:36.628
personal development tool for me.

0:17:37.068 –> 0:17:38.348
When I ask questions,

0:17:38.648 –> 0:17:41.230
I learn a lot about the business.

0:17:41.930 –> 0:17:45.230
The ideas come to light and

0:17:45.290 –> 0:17:47.112
it allows me to know how to

0:17:47.192 –> 0:17:49.412
coach and how to make decisions best way.

0:17:50.232 –> 0:17:51.452
But you mentioned something

0:17:51.492 –> 0:17:53.012
for the young people, uh,

0:17:53.173 –> 0:17:54.413
who are just starting to

0:17:54.453 –> 0:17:55.294
get the career in

0:17:55.374 –> 0:17:56.693
hospitality and they all

0:17:56.733 –> 0:17:58.575
will start in very different roles.

0:17:59.093 –> 0:18:00.114
whether they’re engineers

0:18:00.193 –> 0:18:02.076
and officers or waiters or

0:18:02.615 –> 0:18:03.396
beverage runners.

0:18:03.876 –> 0:18:04.817
I think it’s really

0:18:04.877 –> 0:18:10.962
important that as people start the career,

0:18:11.042 –> 0:18:12.624
no matter what functional areas,

0:18:12.644 –> 0:18:13.805
that they exercise the

0:18:13.884 –> 0:18:16.768
curiosity about overall business,

0:18:16.827 –> 0:18:19.349
like what’s happening from numbers,

0:18:19.430 –> 0:18:22.732
from reading earning statements,

0:18:22.752 –> 0:18:24.173
to asking questions,

0:18:24.233 –> 0:18:25.454
to talking to guests.

0:18:26.221 –> 0:18:27.803
and really step outside of

0:18:27.883 –> 0:18:28.943
the area and see what

0:18:29.263 –> 0:18:30.365
brands they are working on,

0:18:30.425 –> 0:18:31.166
what business.

0:18:31.686 –> 0:18:33.509
I find that people who

0:18:34.069 –> 0:18:36.271
showcase that curiosity are

0:18:36.291 –> 0:18:38.595
the ones who go further

0:18:38.755 –> 0:18:39.855
along in life and the

0:18:39.915 –> 0:18:41.557
career and make biggest impact.

0:18:44.041 –> 0:18:44.602
Yeah.

0:18:44.721 –> 0:18:45.502
And that’s it.

0:18:45.603 –> 0:18:46.703
It’s surrounding yourself

0:18:46.743 –> 0:18:47.663
with good people that you

0:18:47.703 –> 0:18:50.846
trust and you move forward together.

0:18:51.146 –> 0:18:54.368
And there’s no secret to that.

0:18:54.568 –> 0:18:55.470
People ask me all the time,

0:18:55.509 –> 0:18:56.130
what’s the secret?

0:18:56.611 –> 0:18:58.432
And I say, I put my pants on,

0:18:58.471 –> 0:18:59.373
I walk outside the house

0:18:59.633 –> 0:19:00.894
and I surround myself with good people.

0:19:01.753 –> 0:19:03.596
And, and, and that’s, you know, and that’s,

0:19:03.776 –> 0:19:04.576
and that’s it.

0:19:04.655 –> 0:19:06.238
And everything else, you know,

0:19:06.357 –> 0:19:07.298
you’ll figure out if you

0:19:07.317 –> 0:19:08.078
have a great team,

0:19:08.118 –> 0:19:08.739
how many times you’ve been

0:19:08.759 –> 0:19:10.299
in a situation when you’re

0:19:11.141 –> 0:19:12.481
in a meeting or on board, whatever,

0:19:12.882 –> 0:19:13.643
and you don’t know,

0:19:13.883 –> 0:19:16.125
you have no idea what the answer is.

0:19:16.345 –> 0:19:17.726
And maybe people think you should,

0:19:18.486 –> 0:19:19.988
but you have people around

0:19:20.028 –> 0:19:21.489
you that are going to get the answer.

0:19:22.009 –> 0:19:23.410
And that to me is the

0:19:23.450 –> 0:19:24.090
difference between

0:19:24.151 –> 0:19:25.932
mediocrity and being exceptional.

0:19:25.951 –> 0:19:26.051
Yeah.

0:19:26.731 –> 0:19:29.473
Hey, every day, it happens every day,

0:19:29.534 –> 0:19:30.255
you don’t know.

0:19:30.434 –> 0:19:32.836
And the day when I think I

0:19:32.916 –> 0:19:34.137
know everything is a day,

0:19:34.198 –> 0:19:35.858
I think we stop growing, right?

0:19:35.999 –> 0:19:38.500
So I really think hopefully

0:19:38.540 –> 0:19:40.041
we all every day find

0:19:40.102 –> 0:19:41.083
something we don’t know.

0:19:41.343 –> 0:19:42.044
So before we,

0:19:42.084 –> 0:19:43.545
we have some pictures we want to show,

0:19:43.704 –> 0:19:44.404
but before we do that,

0:19:44.865 –> 0:19:47.428
who was your biggest inspiration and why?

0:19:50.369 –> 0:19:51.391
That is such a tough

0:19:51.431 –> 0:19:52.971
question because I’m very fortunate.

0:19:53.071 –> 0:19:54.212
I met many people who

0:19:54.272 –> 0:19:55.634
inspired me in the role models.

0:19:56.308 –> 0:19:58.690
I would say my grandmother,

0:19:58.710 –> 0:20:00.731
I’m from Uzbekistan.

0:20:01.692 –> 0:20:05.034
Um, she only had seven years of education,

0:20:06.075 –> 0:20:06.934
uh, in school.

0:20:07.214 –> 0:20:09.977
And she, um, had a very,

0:20:10.037 –> 0:20:11.897
very difficult life.

0:20:11.938 –> 0:20:13.439
She migrated, uh,

0:20:13.659 –> 0:20:15.059
from Russia to Uzbekistan

0:20:15.079 –> 0:20:16.059
during World War II.

0:20:16.161 –> 0:20:18.182
And she was only 16 years

0:20:18.362 –> 0:20:20.462
old from in a very difficult, um,

0:20:21.163 –> 0:20:22.564
circumstances and went

0:20:22.604 –> 0:20:25.486
through everything from hunger to, um,

0:20:26.242 –> 0:20:29.284
just, you know, building the family,

0:20:29.364 –> 0:20:30.624
building her own house.

0:20:30.743 –> 0:20:33.484
But what I found in my

0:20:33.585 –> 0:20:37.026
memories of her is she,

0:20:37.625 –> 0:20:38.906
our house was always,

0:20:39.027 –> 0:20:41.948
we lived in such a modest environment,

0:20:42.448 –> 0:20:44.468
but our house was always full of people.

0:20:45.128 –> 0:20:47.888
She always found time to

0:20:47.969 –> 0:20:49.849
listen and to make time.

0:20:49.950 –> 0:20:51.210
And I would come home from

0:20:51.289 –> 0:20:52.891
school and it was always bubbling

0:20:53.859 –> 0:20:55.980
some conversations and noise

0:20:56.121 –> 0:20:57.422
and it just created that

0:20:57.481 –> 0:20:58.281
happy environment.

0:20:58.362 –> 0:20:59.563
But every evening,

0:21:00.323 –> 0:21:02.243
every evening I would go to

0:21:02.304 –> 0:21:04.744
bed and she was the most

0:21:04.924 –> 0:21:07.166
well read person I knew.

0:21:07.727 –> 0:21:10.067
And every evening she would,

0:21:10.228 –> 0:21:12.108
I would lie down next to her and say,

0:21:12.288 –> 0:21:13.970
grandma, what book are you reading?

0:21:14.679 –> 0:21:16.039
And she would be telling me

0:21:16.099 –> 0:21:17.922
these incredible stories

0:21:18.061 –> 0:21:19.844
about incredible places in

0:21:19.884 –> 0:21:22.726
the world from the books she was reading.

0:21:22.807 –> 0:21:24.448
And I remember that probably

0:21:24.468 –> 0:21:26.230
instilled that sense of

0:21:26.329 –> 0:21:27.631
curiosity that the world

0:21:27.671 –> 0:21:28.652
doesn’t end there.

0:21:28.832 –> 0:21:30.653
And it always reminds me

0:21:30.753 –> 0:21:32.055
like the person had,

0:21:32.535 –> 0:21:33.997
it’s not about years of

0:21:34.076 –> 0:21:35.738
education she had or degrees,

0:21:35.817 –> 0:21:36.419
but it’s about

0:21:37.039 –> 0:21:38.962
mindset of curiosity and

0:21:39.022 –> 0:21:41.207
recognizing the world as a bigger place.

0:21:41.307 –> 0:21:43.670
I think probably she really

0:21:43.730 –> 0:21:46.034
had a most foundational

0:21:46.094 –> 0:21:48.017
impact from very early age on me.

0:21:48.325 –> 0:21:48.565
Wow.

0:21:49.365 –> 0:21:50.207
You got me a little emotional.

0:21:50.227 –> 0:21:51.067
That’s beautiful.

0:21:51.247 –> 0:21:52.808
And it’s deep, right?

0:21:52.848 –> 0:21:54.390
That’s deeply rooted in you.

0:21:54.710 –> 0:21:58.032
And you bring that wherever you go.

0:21:58.133 –> 0:22:01.695
And being mindful and

0:22:01.736 –> 0:22:03.656
mindset really are another

0:22:03.997 –> 0:22:05.419
key words that you learned early on.

0:22:05.439 –> 0:22:06.519
So thank you for sharing that.

0:22:06.558 –> 0:22:07.539
I’m glad I asked that question.

0:22:07.559 –> 0:22:08.421
That was a beautiful answer.

0:22:08.921 –> 0:22:11.104
Yeah, two beautiful answers.

0:22:11.403 –> 0:22:13.586
Take us to beautiful ships

0:22:13.886 –> 0:22:14.847
that you have over there.

0:22:14.867 –> 0:22:15.888
I wanted to say beautiful boats,

0:22:15.929 –> 0:22:16.549
but it’s not a sub,

0:22:16.589 –> 0:22:17.471
although you do have two

0:22:17.510 –> 0:22:20.595
subs on this one.

0:22:20.615 –> 0:22:24.358
So I’m going to pull up your ocean vessel,

0:22:24.598 –> 0:22:25.680
the Odyssey.

0:22:25.759 –> 0:22:27.082
We’re going to take a look at a little –

0:22:27.142 –> 0:22:28.083
pictures and use that as a

0:22:28.123 –> 0:22:29.042
framework to talk about

0:22:29.303 –> 0:22:31.005
luxury and design and what people want,

0:22:31.244 –> 0:22:33.546
including an incredible

0:22:33.926 –> 0:22:35.708
partnership that you folks

0:22:35.807 –> 0:22:38.450
have with the amazing Adam Tahani,

0:22:39.069 –> 0:22:40.790
who designs restaurant spaces.

0:22:40.871 –> 0:22:42.612
So without any further ado,

0:22:42.853 –> 0:22:43.833
I shall put this up.

0:22:43.913 –> 0:22:45.713
And by saying without further ado,

0:22:45.733 –> 0:22:46.315
it means there’s something

0:22:46.335 –> 0:22:47.395
to do because I still had to get it up.

0:22:47.415 –> 0:22:48.016
All right, here we go.

0:22:48.415 –> 0:22:49.757
So we’re taking a look here

0:22:49.777 –> 0:22:52.078
at just a swimming pool at sunset.

0:22:52.098 –> 0:22:54.599
This is an absolutely beautiful photograph,

0:22:54.619 –> 0:22:56.922
but let me go to the next one.

0:22:57.021 –> 0:22:57.261
Hold on.

0:22:57.281 –> 0:22:59.443
All right,

0:22:59.483 –> 0:23:01.326
we are looking at one of the suites here,

0:23:01.346 –> 0:23:01.625
yes?

0:23:02.906 –> 0:23:04.688
Well, we are looking at one of the suites.

0:23:04.807 –> 0:23:05.348
Actually,

0:23:05.449 –> 0:23:07.329
Adam Tikhanyi designed our Avation,

0:23:07.770 –> 0:23:10.712
Encore, Venture, and Pursuit.

0:23:10.732 –> 0:23:10.992
Beautiful.

0:23:11.012 –> 0:23:14.076
And some restaurant spaces on Odyssey,

0:23:14.115 –> 0:23:15.356
Quest, and Sojourn.

0:23:16.678 –> 0:23:18.278
But what, I mean,

0:23:18.318 –> 0:23:20.480
you are looking at the suite, right?

0:23:20.641 –> 0:23:23.644
And as you can see, that’s hopefully…

0:23:25.669 –> 0:23:27.288
you see in incredible

0:23:27.388 –> 0:23:30.230
spacious suites all of our

0:23:30.309 –> 0:23:33.069
suites are oceanfront and

0:23:33.549 –> 0:23:36.131
um innovation encore

0:23:36.250 –> 0:23:38.931
pursuit and venture all of

0:23:39.070 –> 0:23:40.751
our suites are have

0:23:40.811 –> 0:23:43.652
verandas and so there is an

0:23:43.711 –> 0:23:45.472
incredible amount of space

0:23:45.772 –> 0:23:47.913
and elements of design and

0:23:48.012 –> 0:23:50.292
luxury that create that

0:23:50.433 –> 0:23:52.913
sense of elegance and very

0:23:53.415 –> 0:23:54.136
At the same time,

0:23:54.217 –> 0:23:55.557
welcoming and warm atmosphere.

0:23:55.857 –> 0:23:57.199
This is one of my favorites.

0:23:57.278 –> 0:23:58.579
This is so cool.

0:23:59.059 –> 0:24:01.261
That is very much of like

0:24:01.321 –> 0:24:03.344
what you would do on your private yacht.

0:24:03.403 –> 0:24:05.585
And that’s why when guests

0:24:05.664 –> 0:24:06.726
go on portalships,

0:24:06.746 –> 0:24:08.067
they do say this is like,

0:24:08.106 –> 0:24:08.968
I don’t need a yacht.

0:24:09.087 –> 0:24:09.827
That’s my yacht.

0:24:10.429 –> 0:24:11.148
Right.

0:24:11.450 –> 0:24:12.390
You know what that is?

0:24:13.431 –> 0:24:14.251
What we call it?

0:24:14.932 –> 0:24:15.752
Oh, no idea.

0:24:16.292 –> 0:24:16.553
Okay.

0:24:16.573 –> 0:24:18.055
We call it Marina Day.

0:24:18.075 –> 0:24:19.015
Okay.

0:24:19.154 –> 0:24:21.017
When we find this beautiful…

0:24:21.644 –> 0:24:23.384
location hopefully like in

0:24:23.424 –> 0:24:24.865
this picture it’s usually

0:24:24.885 –> 0:24:27.407
in our warm waters and we

0:24:27.468 –> 0:24:29.250
open up our marina and we

0:24:29.289 –> 0:24:31.111
deploy all our toys like

0:24:31.230 –> 0:24:33.853
banana balls kayaks and

0:24:34.374 –> 0:24:36.154
people just have a fun of

0:24:36.255 –> 0:24:38.195
their lifetime right so

0:24:38.215 –> 0:24:39.057
you’re not doing this in

0:24:39.096 –> 0:24:40.357
the arctic just to be just

0:24:40.377 –> 0:24:42.058
to be clear hold on hold on

0:24:42.118 –> 0:24:43.220
hold on well he’s not

0:24:43.240 –> 0:24:45.442
kayaking we have a lot of

0:24:46.384 –> 0:24:47.625
toys in Arctic.

0:24:47.666 –> 0:24:48.346
I bet you do.

0:24:48.487 –> 0:24:50.849
Ajax and Zodiacs.

0:24:51.190 –> 0:24:51.790
No way.

0:24:52.912 –> 0:24:53.573
Of course,

0:24:53.894 –> 0:24:56.115
in addition to two submarines

0:24:56.155 –> 0:24:57.136
that we talked about and

0:24:58.299 –> 0:25:00.601
We are doing Glenn polar plunge,

0:25:00.741 –> 0:25:02.542
both in Arctic and in Antarctica.

0:25:02.702 –> 0:25:04.243
I’ve done one in Greenland.

0:25:04.384 –> 0:25:06.565
It’s quite a life-changing experience.

0:25:06.684 –> 0:25:08.405
I did a polar plunge once, but for me,

0:25:08.465 –> 0:25:10.086
the water’s like 83 degrees.

0:25:10.186 –> 0:25:11.667
It was still pretty chilly.

0:25:12.348 –> 0:25:13.249
I can’t imagine doing that.

0:25:13.548 –> 0:25:15.891
So look at this beautiful space in here.

0:25:16.090 –> 0:25:18.291
And what I really like about this, Anthony,

0:25:18.551 –> 0:25:19.113
is that…

0:25:20.032 –> 0:25:21.134
it’s getting it down to the

0:25:21.173 –> 0:25:22.595
real personal level, right?

0:25:22.714 –> 0:25:24.355
From the way that the ship is built,

0:25:24.476 –> 0:25:25.876
from the way that the staff

0:25:25.936 –> 0:25:28.078
interacts with you on that ship.

0:25:28.538 –> 0:25:29.960
And I think people are

0:25:29.980 –> 0:25:32.561
craving more intimate experiences now.

0:25:32.602 –> 0:25:33.241
How do you see it?

0:25:34.643 –> 0:25:35.364
Absolutely.

0:25:35.403 –> 0:25:38.005
Well, at least our travelers,

0:25:38.125 –> 0:25:39.586
our guests are very,

0:25:40.967 –> 0:25:42.147
in their regular lives,

0:25:42.167 –> 0:25:44.849
they’re very accomplished, busy people.

0:25:44.930 –> 0:25:46.770
So when they go to travel

0:25:46.810 –> 0:25:47.832
and explore the world,

0:25:48.345 –> 0:25:49.644
they really want to have

0:25:49.684 –> 0:25:52.346
that intimacy space where

0:25:52.385 –> 0:25:55.487
they can create this lasting connections,

0:25:55.567 –> 0:25:57.127
both with places they visit

0:25:58.107 –> 0:26:00.028
and with fellow passengers

0:26:00.088 –> 0:26:02.369
without feeling overwhelmed and crowded.

0:26:02.410 –> 0:26:03.529
So it is a very important

0:26:03.549 –> 0:26:05.290
part of our experiences,

0:26:05.750 –> 0:26:07.070
making you feel like you

0:26:07.172 –> 0:26:09.412
really are in the ship and

0:26:09.491 –> 0:26:10.031
it’s your ship.

0:26:10.833 –> 0:26:12.353
That picture, if you go back,

0:26:12.393 –> 0:26:13.334
Seabourn Square.

0:26:13.354 –> 0:26:14.273
I absolutely will.

0:26:14.294 –> 0:26:16.075
Give me one moment, please.

0:26:16.734 –> 0:26:17.055
This one?

0:26:17.691 –> 0:26:19.192
Yeah, well, one before.

0:26:19.271 –> 0:26:21.713
Seabourn Square is our one of the most,

0:26:21.913 –> 0:26:22.374
this one,

0:26:22.554 –> 0:26:24.895
one of the most popular spaces on ship.

0:26:25.076 –> 0:26:26.236
Every ship has that.

0:26:26.737 –> 0:26:27.817
And that’s almost like a

0:26:27.876 –> 0:26:29.458
little marketplace, right?

0:26:29.498 –> 0:26:30.459
You come there.

0:26:30.479 –> 0:26:30.979
Yeah,

0:26:31.078 –> 0:26:32.079
those croissants are looking pretty

0:26:32.099 –> 0:26:33.280
good right about now.

0:26:33.921 –> 0:26:36.423
Well, we also make our own gelato.

0:26:37.628 –> 0:26:39.029
It’s a homemade gelato there.

0:26:39.130 –> 0:26:39.769
And by the way,

0:26:39.890 –> 0:26:42.711
our chefs train for three weeks in Italy,

0:26:42.751 –> 0:26:43.231
Bologna,

0:26:43.271 –> 0:26:44.732
before they are allowed to make

0:26:44.792 –> 0:26:46.153
gelato on board our ships.

0:26:46.193 –> 0:26:46.493
Wow.

0:26:47.414 –> 0:26:49.596
And we roast our own coffee.

0:26:49.635 –> 0:26:51.237
So people come and you can

0:26:51.297 –> 0:26:52.758
see this whole process and

0:26:52.857 –> 0:26:54.959
have a cup of coffee, have your gelato,

0:26:55.338 –> 0:26:56.839
have a conversation with

0:26:56.900 –> 0:26:58.881
our crew member or future

0:26:58.941 –> 0:27:00.201
cruise consultant or just

0:27:00.261 –> 0:27:01.823
read the book and relax the view.

0:27:02.250 –> 0:27:04.013
So that’s one of my favorite

0:27:04.074 –> 0:27:04.954
places as well,

0:27:05.016 –> 0:27:06.258
but it’s a really cool

0:27:06.317 –> 0:27:07.520
place to hang out when you

0:27:07.560 –> 0:27:09.064
have some time.

0:27:10.473 –> 0:27:10.773
Awesome.

0:27:11.654 –> 0:27:12.075
So yeah,

0:27:12.115 –> 0:27:13.256
this suite’s absolutely beautiful.

0:27:13.276 –> 0:27:15.656
And I love the private verandas and all.

0:27:16.176 –> 0:27:17.938
And now being that I haven’t

0:27:18.118 –> 0:27:21.000
been on one of these ships before,

0:27:21.319 –> 0:27:22.121
I feel like the private

0:27:22.161 –> 0:27:24.961
verandas is kind of like

0:27:25.021 –> 0:27:27.263
more of the space where you’d hang out on,

0:27:27.423 –> 0:27:27.743
you know,

0:27:27.864 –> 0:27:28.944
lounge chairs and stuff like

0:27:28.964 –> 0:27:30.045
that instead of necessarily

0:27:30.085 –> 0:27:32.507
up atop all of you together, right?

0:27:32.807 –> 0:27:33.247
There’s probably,

0:27:33.326 –> 0:27:34.607
is there pool space up top?

0:27:34.627 –> 0:27:35.208
How does that?

0:27:35.347 –> 0:27:35.627
Yeah,

0:27:35.688 –> 0:27:37.950
you can go hang out on the pool space

0:27:38.029 –> 0:27:38.150
on a

0:27:39.611 –> 0:27:41.791
But you know, on a private veranda,

0:27:41.852 –> 0:27:42.073
you know,

0:27:42.153 –> 0:27:43.753
one of my favorite things to do

0:27:43.834 –> 0:27:46.516
on board our ships is to do

0:27:46.796 –> 0:27:48.977
an in-suite dining dinner

0:27:49.057 –> 0:27:51.939
when you dine in your private veranda.

0:27:52.359 –> 0:27:55.141
But it’s nothing like a room

0:27:55.181 –> 0:27:56.382
service in a hotel.

0:27:56.501 –> 0:27:57.883
We actually will come and

0:27:58.022 –> 0:28:00.305
serve you course by course

0:28:00.724 –> 0:28:03.386
with a waiter at your private veranda.

0:28:03.847 –> 0:28:06.351
privacy of your room or your veranda.

0:28:06.510 –> 0:28:07.952
And you can just enjoy,

0:28:08.032 –> 0:28:09.255
have a dinner for two in

0:28:09.275 –> 0:28:10.896
the most romantic

0:28:11.458 –> 0:28:13.200
atmosphere looking outside

0:28:13.299 –> 0:28:15.643
on the ocean and we’ll be

0:28:15.682 –> 0:28:16.564
there to serve you.

0:28:16.984 –> 0:28:17.085
Wow.

0:28:17.761 –> 0:28:18.442
That’s pretty cool.

0:28:18.721 –> 0:28:19.442
Yeah, it’s pretty incredible.

0:28:19.461 –> 0:28:20.643
Let’s take a look again at

0:28:20.663 –> 0:28:23.103
some of this design over here.

0:28:23.163 –> 0:28:25.544
Another beautiful suite for sure.

0:28:26.263 –> 0:28:28.223
That’s really beautiful as well.

0:28:28.904 –> 0:28:31.184
And wow, outdoor dining,

0:28:31.484 –> 0:28:33.726
right with the ocean views.

0:28:33.846 –> 0:28:36.306
That’s absolutely beautiful as well.

0:28:36.766 –> 0:28:39.106
So what are you finding, Natalia?

0:28:39.906 –> 0:28:41.969
outside the expedition part of it,

0:28:42.028 –> 0:28:43.048
because that’s gotta be an

0:28:43.068 –> 0:28:44.170
incredibly growing scene.

0:28:44.509 –> 0:28:45.611
What are folks that are

0:28:45.631 –> 0:28:46.771
looking for something more

0:28:46.811 –> 0:28:48.913
traditional yet more private?

0:28:49.413 –> 0:28:50.835
What kind of trips are they

0:28:50.894 –> 0:28:51.816
going to at this point?

0:28:51.836 –> 0:28:52.536
It looks like you’ve got

0:28:52.556 –> 0:28:53.497
great trips all around like

0:28:53.537 –> 0:28:54.857
Thailand and then, uh,

0:28:55.218 –> 0:28:55.959
other parts in the South

0:28:55.979 –> 0:28:57.480
Pacific and like down to

0:28:57.559 –> 0:28:59.401
Australia and all these crazy things.

0:28:59.461 –> 0:29:00.182
Well, we, I,

0:29:00.301 –> 0:29:02.442
I’m actually heading to Australia and, uh,

0:29:03.163 –> 0:29:03.763
next week.

0:29:03.804 –> 0:29:05.045
So we, we have,

0:29:05.164 –> 0:29:06.105
it’s a very popular

0:29:06.165 –> 0:29:08.728
destinations in Australia and, um,

0:29:09.559 –> 0:29:11.881
new zealand and um south

0:29:11.921 –> 0:29:13.762
pacific as well but of

0:29:13.843 –> 0:29:15.163
course there are always

0:29:15.323 –> 0:29:16.763
all-time favorites right

0:29:16.884 –> 0:29:18.345
for example mediterranean

0:29:18.525 –> 0:29:20.787
is all-time favorites and

0:29:21.186 –> 0:29:23.307
uh we uh what makes

0:29:23.428 –> 0:29:24.528
seaborne experience in

0:29:24.568 –> 0:29:26.069
mediterranean unique is we

0:29:26.109 –> 0:29:28.871
can go to greek islands to

0:29:28.911 –> 0:29:30.673
a places where the largest

0:29:30.712 –> 0:29:33.394
ships get to so we can

0:29:33.554 –> 0:29:34.634
actually take you to

0:29:34.694 –> 0:29:36.556
mediterranean and give you the place of

0:29:37.215 –> 0:29:38.615
taste of Mediterranean that

0:29:38.655 –> 0:29:39.856
you truly wouldn’t

0:29:40.057 –> 0:29:42.017
otherwise experience if you

0:29:42.057 –> 0:29:43.577
travel by land or if you

0:29:43.597 –> 0:29:44.738
travel on the bigger ships.

0:29:45.218 –> 0:29:46.419
So it’s very intimate,

0:29:46.459 –> 0:29:47.778
whether it’s a Croatia

0:29:47.838 –> 0:29:49.119
experience on islands or

0:29:49.200 –> 0:29:50.039
Greek islands are

0:29:50.079 –> 0:29:52.740
incredibly popular and people love it.

0:29:52.820 –> 0:29:54.840
It’s continuous all-time favorites.

0:29:55.362 –> 0:29:56.521
Of course, Alaska.

0:29:57.882 –> 0:30:00.083
It’s almost 70% of people

0:30:00.143 –> 0:30:02.683
start in a cruising start from Alaska.

0:30:02.864 –> 0:30:05.125
It’s a very popular destination.

0:30:06.164 –> 0:30:06.285
And

0:30:06.808 –> 0:30:08.750
kind of like a bucket list

0:30:08.789 –> 0:30:10.392
that is maybe a little bit

0:30:10.571 –> 0:30:12.512
easier to get to rather

0:30:12.532 –> 0:30:14.153
than Antarctica or Arctic.

0:30:14.173 –> 0:30:15.095
Agreed, yeah.

0:30:15.535 –> 0:30:17.036
We have, again,

0:30:18.817 –> 0:30:19.857
Alaska’s beautiful

0:30:19.917 –> 0:30:23.901
experience on any travel or ship,

0:30:24.442 –> 0:30:26.063
but what makes Seabourn

0:30:26.143 –> 0:30:27.723
unique is we have this

0:30:27.864 –> 0:30:28.944
program that’s called

0:30:29.525 –> 0:30:31.727
Ventures by Seabourn,

0:30:31.906 –> 0:30:33.127
and that’s kind of like,

0:30:33.595 –> 0:30:34.675
taste of expedition

0:30:34.715 –> 0:30:36.317
experience on board our

0:30:36.518 –> 0:30:38.740
ocean vessel so we go to

0:30:38.820 –> 0:30:40.502
alaska to again places that

0:30:40.583 –> 0:30:41.923
no other cruise ships go

0:30:42.565 –> 0:30:44.567
and we launch our kayaks

0:30:44.646 –> 0:30:46.409
and zodiacs and people can

0:30:46.548 –> 0:30:49.011
get this intimate wildlife

0:30:49.092 –> 0:30:50.512
experience whale watching

0:30:50.614 –> 0:30:52.335
come as close to glacier as

0:30:52.375 –> 0:30:54.557
you possibly can imagine so

0:30:55.096 –> 0:30:56.637
This makes it an incredibly

0:30:56.678 –> 0:30:57.798
popular destination,

0:30:57.898 –> 0:30:59.519
one of the top of the list.

0:30:59.599 –> 0:31:01.921
I was fortunate to take a

0:31:02.122 –> 0:31:04.403
small vessel close to a glacier.

0:31:05.144 –> 0:31:05.864
And I will tell you,

0:31:05.884 –> 0:31:08.205
it’s probably one of the craziest,

0:31:08.266 –> 0:31:09.946
most insane or emotional

0:31:09.987 –> 0:31:11.146
experiences I’ve ever felt.

0:31:11.607 –> 0:31:14.710
Because you just feel like

0:31:14.750 –> 0:31:15.750
there’s nothing else in the

0:31:15.789 –> 0:31:17.230
world but you and the glacier.

0:31:17.290 –> 0:31:19.512
So, yeah, that is an amazing opportunity.

0:31:19.945 –> 0:31:22.729
Yeah, it’s kind of like you skip the beat.

0:31:23.088 –> 0:31:24.810
You know, when I started in this role,

0:31:24.911 –> 0:31:25.371
Anthony,

0:31:25.530 –> 0:31:27.393
I had onboarding with each captain.

0:31:27.452 –> 0:31:29.895
So I was talking to our

0:31:30.036 –> 0:31:32.317
captain on Alaska ship and

0:31:32.357 –> 0:31:34.059
I was asking him about his history.

0:31:34.079 –> 0:31:35.421
And he told me something

0:31:35.461 –> 0:31:36.642
that I really remember.

0:31:36.682 –> 0:31:38.384
He said, you know,

0:31:38.403 –> 0:31:41.846
I sailed in Alaska before for

0:31:43.116 –> 0:31:44.137
quite a few years.

0:31:44.317 –> 0:31:44.857
And he said,

0:31:44.958 –> 0:31:47.019
I realized I have never seen

0:31:47.180 –> 0:31:49.361
Alaska until I started

0:31:49.441 –> 0:31:50.662
sailing on Seabourn.

0:31:51.201 –> 0:31:52.583
And that really,

0:31:52.643 –> 0:31:55.525
really made me stop in my tracks.

0:31:55.625 –> 0:31:56.326
Like, wow,

0:31:56.405 –> 0:31:58.247
because it’s because of that

0:31:58.807 –> 0:32:00.628
absolutely life,

0:32:01.209 –> 0:32:03.069
like you’re in a harbor

0:32:03.130 –> 0:32:04.530
glacier and really on a

0:32:04.590 –> 0:32:05.932
kayaks right there.

0:32:05.991 –> 0:32:07.313
I mean, that’s life-changing.

0:32:07.333 –> 0:32:09.694
10 years ago or 15 years ago,

0:32:11.868 –> 0:32:12.348
And now,

0:32:12.548 –> 0:32:14.470
what’s the difference in the guest?

0:32:14.569 –> 0:32:15.930
Is there different expectations?

0:32:16.410 –> 0:32:17.529
What’s the most significant

0:32:17.569 –> 0:32:18.390
change that you’ve seen

0:32:18.510 –> 0:32:19.510
outside of technology?

0:32:20.411 –> 0:32:21.671
I was going to say, well, of course,

0:32:21.730 –> 0:32:23.291
technology is a big change.

0:32:23.352 –> 0:32:26.412
People expect now to stay

0:32:26.451 –> 0:32:27.673
connected or disconnected

0:32:27.732 –> 0:32:29.012
based on their choice.

0:32:29.813 –> 0:32:31.712
I think there are some similarities.

0:32:32.513 –> 0:32:34.534
And the core of our guests

0:32:34.713 –> 0:32:36.354
is the same because I think

0:32:36.433 –> 0:32:38.134
our guests really look for

0:32:38.174 –> 0:32:38.575
this connection.

0:32:39.685 –> 0:32:40.326
genuine,

0:32:40.487 –> 0:32:42.409
authentic connection with places

0:32:42.449 –> 0:32:43.108
they visit.

0:32:43.750 –> 0:32:45.211
It’s not just about travel

0:32:45.270 –> 0:32:46.971
or checking the bucket list for them.

0:32:47.073 –> 0:32:48.453
It’s really building that

0:32:51.215 –> 0:32:53.877
unique kind of experience

0:32:53.938 –> 0:32:55.859
with both destinations they visit,

0:32:56.019 –> 0:32:57.461
also with fellow travelers

0:32:57.540 –> 0:32:58.541
and with crew members.

0:32:58.981 –> 0:33:00.703
So that stayed the same.

0:33:01.805 –> 0:33:01.924
And

0:33:02.814 –> 0:33:06.215
expectations of choice stayed the same.

0:33:06.316 –> 0:33:07.676
They want to have a choice

0:33:07.896 –> 0:33:09.377
in how they want to travel,

0:33:09.478 –> 0:33:10.479
what they want to eat,

0:33:10.999 –> 0:33:13.361
who they want to dine with and on and on.

0:33:15.241 –> 0:33:18.784
I think that what we see

0:33:18.964 –> 0:33:21.105
more and more in general in

0:33:21.185 –> 0:33:23.086
society and certainly among

0:33:23.207 –> 0:33:25.288
ultra luxury guests is that

0:33:25.449 –> 0:33:26.910
notion of experience

0:33:27.009 –> 0:33:29.310
matters more than things.

0:33:29.770 –> 0:33:29.951
Yes.

0:33:30.932 –> 0:33:34.534
People want to have that experience.

0:33:34.614 –> 0:33:37.894
Therefore, that’s why Seabourn, again,

0:33:37.934 –> 0:33:40.734
Seabourn service is a secret sauce.

0:33:40.875 –> 0:33:42.316
Why people choose Seabourn

0:33:42.355 –> 0:33:44.036
versus other great brands

0:33:44.655 –> 0:33:47.096
is because that how we make

0:33:47.156 –> 0:33:51.498
them feel matters even more than

0:33:52.259 –> 0:33:53.959
the beautiful sweets we

0:33:54.098 –> 0:33:55.880
offer or what they eat.

0:33:56.460 –> 0:33:57.779
And even in a dining and a

0:33:57.839 –> 0:33:58.881
culinary experience,

0:33:58.941 –> 0:34:00.201
we talked about that with

0:34:00.260 –> 0:34:01.560
my team just recently as

0:34:01.661 –> 0:34:02.682
we’re launching Solace,

0:34:02.741 –> 0:34:04.382
our new fine dining

0:34:04.461 –> 0:34:05.622
Mediterranean restaurant,

0:34:06.201 –> 0:34:10.463
is not just about getting people a fine,

0:34:10.923 –> 0:34:13.443
wonderful culinary dishes.

0:34:13.664 –> 0:34:15.385
It’s all about how they

0:34:15.445 –> 0:34:16.545
experience it again.

0:34:16.925 –> 0:34:18.264
So I think the expectations,

0:34:18.324 –> 0:34:19.905
even when you come to the restaurant,

0:34:20.425 –> 0:34:21.126
is not just,

0:34:21.561 –> 0:34:22.983
what food you eat but how

0:34:23.043 –> 0:34:24.264
you experience the culture

0:34:24.284 –> 0:34:25.324
of that food how do we

0:34:25.384 –> 0:34:26.644
create that mediterranean

0:34:26.724 –> 0:34:28.746
atmosphere on board how we

0:34:28.766 –> 0:34:30.626
have a little ceremony for

0:34:30.726 –> 0:34:32.248
coffee or tea or like

0:34:32.688 –> 0:34:34.048
cocktails that we serve

0:34:34.088 –> 0:34:36.931
that they really have uh

0:34:37.130 –> 0:34:38.851
more than just enjoying the

0:34:38.911 –> 0:34:41.233
food so that I think will

0:34:41.293 –> 0:34:43.494
continue to change uh to

0:34:43.594 –> 0:34:44.934
evolve I think it’s not

0:34:44.974 –> 0:34:45.956
really a change it’s just

0:34:46.036 –> 0:34:47.016
an evolution in that

0:34:47.056 –> 0:34:49.697
direction that how people feel

0:34:50.570 –> 0:34:52.420
is how they make choices on

0:34:52.682 –> 0:34:53.527
how to vacation.

0:34:54.246 –> 0:34:55.346
Yeah, it certainly was.

0:34:55.385 –> 0:34:57.166
And we saw the same sort of

0:34:57.507 –> 0:34:58.547
phenomenon with like

0:34:58.927 –> 0:35:00.806
African safaris that have

0:35:00.827 –> 0:35:01.806
these incredible tents.

0:35:01.867 –> 0:35:02.688
The whole idea is you have

0:35:02.708 –> 0:35:03.547
the adventure during the

0:35:03.588 –> 0:35:05.307
day and then you could have

0:35:05.347 –> 0:35:06.547
that luxury at night.

0:35:06.568 –> 0:35:07.789
And you’re really being able

0:35:07.869 –> 0:35:11.789
to mix that with moving more about that.

0:35:11.849 –> 0:35:12.969
And that’s where your

0:35:13.150 –> 0:35:14.769
on-ship expedition team is

0:35:14.849 –> 0:35:16.949
pretty cool as well because

0:35:16.969 –> 0:35:17.969
they really help train you

0:35:17.989 –> 0:35:19.411
and get you to that adventure part.

0:35:19.871 –> 0:35:20.550
But you do it well.

0:35:20.931 –> 0:35:22.773
eating some caviar and sipping champagne.

0:35:22.913 –> 0:35:24.695
That’s, uh, that’s nice.

0:35:24.934 –> 0:35:25.615
Um, yes.

0:35:25.655 –> 0:35:25.896
Right.

0:35:26.577 –> 0:35:26.996
All right.

0:35:27.016 –> 0:35:28.579
So one thing that’s on this

0:35:28.639 –> 0:35:31.322
website that is making me go, Hmm,

0:35:31.802 –> 0:35:32.063
that I’m,

0:35:32.563 –> 0:35:33.965
that I’m very impressed with Anthony.

0:35:34.005 –> 0:35:35.867
It says here, looking on their stuff,

0:35:35.907 –> 0:35:38.329
why sale was, uh, seaborne, uh,

0:35:38.429 –> 0:35:41.713
tipping is neither required nor expected,

0:35:41.733 –> 0:35:41.773
uh,

0:35:42.132 –> 0:35:43.432
That just makes me want to tip more,

0:35:43.914 –> 0:35:44.293
actually.

0:35:44.393 –> 0:35:45.273
How do you feel about that?

0:35:45.813 –> 0:35:47.534
As an American that comes on

0:35:47.614 –> 0:35:48.735
and we’re known for tipping,

0:35:49.255 –> 0:35:50.996
do most Americans abide by

0:35:51.036 –> 0:35:52.376
that and just say, okay,

0:35:52.476 –> 0:35:53.175
we’re not tipping because

0:35:53.195 –> 0:35:54.056
we don’t want to insult anybody?

0:35:54.456 –> 0:35:56.597
Or do you still see people needing to tip?

0:35:58.177 –> 0:35:58.418
Well…

0:35:59.679 –> 0:36:00.719
So first of all,

0:36:00.760 –> 0:36:02.942
we are all inclusive experience, right?

0:36:02.961 –> 0:36:03.161
Yes.

0:36:03.422 –> 0:36:06.324
And real all inclusive.

0:36:07.465 –> 0:36:09.847
And frankly, I truly mean it.

0:36:09.927 –> 0:36:11.809
It’s the best luxury value

0:36:11.829 –> 0:36:13.429
proposition to travel.

0:36:13.751 –> 0:36:14.451
Yeah.

0:36:14.471 –> 0:36:15.811
I’ll just say for people that don’t know,

0:36:15.891 –> 0:36:16.693
most cruise lines you have

0:36:16.713 –> 0:36:17.673
to upgrade if you want to

0:36:17.693 –> 0:36:18.795
go to a specific restaurant.

0:36:19.175 –> 0:36:20.355
you have to pay more to get

0:36:20.434 –> 0:36:21.454
the better view.

0:36:21.514 –> 0:36:22.976
You have to pay, you know,

0:36:22.996 –> 0:36:24.856
you have to pay a fee for this, for that,

0:36:24.916 –> 0:36:26.275
the other, that the other thing,

0:36:26.396 –> 0:36:27.695
you’re truly all inclusive.

0:36:28.077 –> 0:36:29.336
You’re not reaching into the

0:36:29.396 –> 0:36:31.936
pockets of people every single minute.

0:36:32.356 –> 0:36:32.617
Right.

0:36:32.836 –> 0:36:33.077
Right.

0:36:33.157 –> 0:36:33.836
Including,

0:36:33.896 –> 0:36:35.637
including that you can enjoy

0:36:35.657 –> 0:36:37.097
your fine wines and

0:36:37.217 –> 0:36:40.179
beverages of your choice, you know,

0:36:40.239 –> 0:36:41.239
and it’s all included.

0:36:41.858 –> 0:36:44.378
And within that, yes, our,

0:36:44.639 –> 0:36:46.000
we don’t expect tipping.

0:36:46.579 –> 0:36:48.000
We don’t ask for tipping.

0:36:48.079 –> 0:36:48.500
We don’t,

0:36:49.052 –> 0:36:52.554
monitor if our guest tip,

0:36:52.653 –> 0:36:53.994
it is a personal choice.

0:36:54.534 –> 0:36:58.655
We have our, we do have a crew welfare,

0:36:58.715 –> 0:37:00.096
we call it Splash Fund,

0:37:00.135 –> 0:37:02.896
where if the guests want to

0:37:02.956 –> 0:37:03.717
leave something,

0:37:04.416 –> 0:37:05.436
we allow them this

0:37:05.496 –> 0:37:06.737
opportunity if they ask,

0:37:06.836 –> 0:37:08.237
and we use this money for

0:37:08.277 –> 0:37:10.097
the benefit of crew and welfare.

0:37:11.617 –> 0:37:15.099
So yes, some guest tip, but it’s really,

0:37:15.139 –> 0:37:16.480
we are not managing that

0:37:16.679 –> 0:37:17.900
and we are not expecting.

0:37:18.971 –> 0:37:19.150
Yeah.

0:37:19.490 –> 0:37:20.431
I just love the whole idea

0:37:20.452 –> 0:37:21.532
of really everything being

0:37:21.612 –> 0:37:22.693
truly included.

0:37:22.713 –> 0:37:23.434
And that’s why I love the

0:37:23.494 –> 0:37:24.695
all-inclusive idea.

0:37:25.054 –> 0:37:26.797
So I’m not sitting there

0:37:26.876 –> 0:37:28.016
making a decision if I’m

0:37:28.036 –> 0:37:29.418
going to buy this drink now

0:37:29.518 –> 0:37:30.318
or do that other thing.

0:37:30.358 –> 0:37:32.099
I could just simply be.

0:37:32.601 –> 0:37:33.880
And when I’m on vacation,

0:37:34.681 –> 0:37:35.503
as somebody who that’s

0:37:35.663 –> 0:37:36.722
going to be spending money,

0:37:36.744 –> 0:37:39.005
I just want to like be –

0:37:39.005 –> 0:37:41.365
freed from the daily life

0:37:41.626 –> 0:37:42.846
that I have and that’s why

0:37:42.885 –> 0:37:43.806
you’re able to create such

0:37:43.846 –> 0:37:45.226
experiences glenn when I

0:37:45.266 –> 0:37:46.367
when I open my own cruise

0:37:46.407 –> 0:37:47.246
ship I’m going to come up

0:37:47.266 –> 0:37:49.367
with your tagline simply be

0:37:50.248 –> 0:37:52.068
yeah it’s a great tagline

0:37:52.208 –> 0:37:53.349
it’s a great tagline right

0:37:53.369 –> 0:37:54.568
because don’t we need thank

0:37:54.588 –> 0:37:55.909
you I appreciate that uh

0:37:55.949 –> 0:37:57.250
but we really need a lot

0:37:57.469 –> 0:37:59.230
more of that sort of thing

0:37:59.650 –> 0:38:01.010
and to tell you I i was on

0:38:01.190 –> 0:38:02.351
I was fascinated with this

0:38:02.371 –> 0:38:03.291
I was looking for cruises

0:38:03.331 –> 0:38:04.891
looking for cruises and uh

0:38:05.853 –> 0:38:06.715
Hard to find one that was

0:38:06.775 –> 0:38:07.594
available because

0:38:07.614 –> 0:38:08.795
apparently you’re so popular.

0:38:08.916 –> 0:38:10.856
But once I did, looking at the pricing,

0:38:10.876 –> 0:38:14.298
it’s pretty reasonable when

0:38:14.338 –> 0:38:16.579
compared to a land-based

0:38:16.940 –> 0:38:18.820
resort that’s not even at

0:38:18.860 –> 0:38:21.222
the luxury level you’re talking about.

0:38:21.302 –> 0:38:22.242
So I’d highly encourage

0:38:22.282 –> 0:38:24.023
everybody to take one of these cruises.

0:38:24.403 –> 0:38:26.405
Oh, I am so glad you said that.

0:38:26.445 –> 0:38:28.588
So I didn’t have to say that.

0:38:28.628 –> 0:38:29.527
That’s genuine.

0:38:30.349 –> 0:38:32.230
I really believe, by the way,

0:38:32.371 –> 0:38:33.572
cruising in general,

0:38:33.672 –> 0:38:35.373
that is not just about Seabourn.

0:38:35.472 –> 0:38:37.253
Cruising in general is one

0:38:37.295 –> 0:38:39.195
of the best value proposition.

0:38:39.976 –> 0:38:41.577
No matter what cruise line is,

0:38:41.657 –> 0:38:42.838
cruise line of your choice

0:38:43.539 –> 0:38:45.001
in terms of travel experience.

0:38:45.420 –> 0:38:46.601
And I certainly think when

0:38:46.641 –> 0:38:47.702
you think about Seabourn

0:38:47.782 –> 0:38:50.045
ultra luxury experiences from,

0:38:50.125 –> 0:38:50.985
like you mentioned,

0:38:51.045 –> 0:38:52.005
the Caviar 24-7 cruise,

0:38:53.559 –> 0:38:55.380
Anytime we’re going to serve

0:38:55.420 –> 0:38:57.440
you caviar on ice, caviar on the beach,

0:38:57.480 –> 0:39:00.081
caviar on your balcony, whatever you want,

0:39:00.141 –> 0:39:02.442
to champagne, to anything,

0:39:02.581 –> 0:39:03.862
you don’t have to worry.

0:39:03.882 –> 0:39:04.981
You unpack once.

0:39:05.663 –> 0:39:06.862
You don’t have to tip.

0:39:06.882 –> 0:39:08.103
You don’t have to pay some

0:39:08.182 –> 0:39:10.244
tax or something is hidden there.

0:39:10.503 –> 0:39:12.724
And you just, if you look at the pricing,

0:39:12.804 –> 0:39:14.385
I do believe our guests

0:39:14.485 –> 0:39:15.786
would say this is the best

0:39:15.846 –> 0:39:17.186
value proposition for us.

0:39:18.123 –> 0:39:20.266
Truly ultra luxury.

0:39:21.086 –> 0:39:21.547
I agree.

0:39:21.626 –> 0:39:21.887
Anthony,

0:39:21.927 –> 0:39:22.949
anything else for our incredible

0:39:22.989 –> 0:39:24.331
guests before we wrap up today?

0:39:24.431 –> 0:39:26.012
It’s actually an honor to

0:39:26.072 –> 0:39:28.755
talk to you and a pleasure and, you know,

0:39:28.896 –> 0:39:30.557
good luck with everything in the future.

0:39:30.699 –> 0:39:32.039
And we are available to

0:39:32.079 –> 0:39:33.802
cruise and do a podcast at the same time.

0:39:34.443 –> 0:39:36.364
Well, listen, I think you should.

0:39:36.643 –> 0:39:38.644
And next time I will be very

0:39:38.684 –> 0:39:39.704
much looking forward to

0:39:39.824 –> 0:39:41.545
seeing your podcast from on

0:39:41.666 –> 0:39:42.786
board one of our ships.

0:39:43.186 –> 0:39:44.867
I would love that.

0:39:45.027 –> 0:39:46.869
Beautiful, beautiful,

0:39:46.909 –> 0:39:49.028
like Greek islands backdrop.

0:39:49.550 –> 0:39:51.230
So great seeing you.

0:39:51.250 –> 0:39:52.351
Thank you for giving me this

0:39:52.431 –> 0:39:54.552
opportunity to share.

0:39:54.572 –> 0:39:55.132
Thank you so much.

0:39:55.192 –> 0:39:56.072
And congratulations on

0:39:56.092 –> 0:39:57.172
getting to the end of your

0:39:57.213 –> 0:39:58.833
first year as president of

0:39:58.893 –> 0:39:59.893
Seabourn Cruise Line.

0:40:00.114 –> 0:40:00.574
You know what?

0:40:00.835 –> 0:40:01.235
Thank you.

0:40:01.295 –> 0:40:02.614
And thank you to your grandma.

0:40:03.275 –> 0:40:03.476
Yeah.

0:40:05.197 –> 0:40:05.858
I love that.

0:40:06.137 –> 0:40:08.039
And thanks to all of you for listening,

0:40:08.099 –> 0:40:09.659
but you know what I’m going to do.

0:40:09.679 –> 0:40:11.121
Another way of thanking us

0:40:11.141 –> 0:40:11.900
would be to why not

0:40:11.920 –> 0:40:13.402
download the audio version of our show.

0:40:13.461 –> 0:40:15.103
Find us wherever you get your podcasts.

0:40:15.123 –> 0:40:16.344
If you’re listening there right now,

0:40:16.364 –> 0:40:17.324
you’re going to want to

0:40:17.344 –> 0:40:18.465
tune in and look at this

0:40:18.585 –> 0:40:19.626
particular episode because

0:40:19.646 –> 0:40:20.365
we had some great

0:40:20.646 –> 0:40:21.485
photographs that we were

0:40:21.525 –> 0:40:22.547
talking about you didn’t

0:40:22.567 –> 0:40:23.286
miss them because you’re

0:40:23.306 –> 0:40:24.306
out there walking the dog

0:40:24.367 –> 0:40:25.708
so check us out you can

0:40:25.728 –> 0:40:26.668
find all of the shows on

0:40:26.688 –> 0:40:27.608
our respective linkedin

0:40:27.648 –> 0:40:29.128
pages instagram facebook

0:40:29.168 –> 0:40:30.789
pages and of course at no

0:40:30.869 –> 0:40:33.130
vacancy news.com thanks

0:40:33.190 –> 0:40:33.849
everyone for being here

0:40:33.869 –> 0:40:34.791
remember you’ve got one

0:40:34.831 –> 0:40:36.411
life so blaze on and be

0:40:36.431 –> 0:40:38.492
kind to yourself see you next time