FNA 34: Yes, Coach!

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Glenn and Craig are joined by Žana Usher, a hospitality expert and coach. Her company is called Divine Hospitality. Glenn desperately hopes she can coach him into being somewhat personable.

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The Secret to Developing Memorable Hotel Brands

Philippe Zrihen, Head of Ennismore, Americas, joins the show to talk about how he develops some of the most unique hospitality concepts in both the hotel and F&B space.

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The Truth About Your Labor Problems

We’re delighted to release the details of a great cobranded labor study along with Hotel Effectiveness. Del Ross shares the details, while Robert Habeeb, CEO of Maverick Hotels an Restaurants, adds real world context.

Get the  Labor Perfection Toolkit at: https://info.hoteleffectiveness.com/labor-effectiveness-toolkit

 

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California GM’s on Leveraging Tourism Resurge

Jeff Kulek, GM of The London West Hollywood, and Kathy Van Ness, the GM/COO of the luxury Golden Door Resort, join the show to talk about how tourism is Southern California and how they have positioned their properties to prosper in 2022.

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SONESTA ANNOUNCES NEW SVP HOTEL OPERATIONS

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Newton, MA (October 18, 2021) – Sonesta International Hotels Corporation, one of the fastest growing hotel companies in America, today announced Len Wolin as Senior Vice President (SVP) of Hotel Operations.

In this new role, Wolin will use his three decades of experience to oversee Sonesta’s managed portfolio, which accounts for nearly 300 hotels worldwide. He is a highly respected hospitality executive with a proven track record of leading, designing, developing and deploying innovative strategies, programs and processes that drive operational excellence and enhanced guest experience. His successful tenure in hospitality includes management roles with Marriott, Ritz Carlton and most recently Clubs Quarters.

Wolin will work closely with operational departments across Sonesta’s focused- and full-service brands to build upon the 80+ year heritage of exceptional guest service, while exceeding the expectations of today’s traveler.

“Among the many reasons I believe Len will be a great leader is his vast expertise on-property, as well as his experience in multi-unit management and owner relations with 26 hospitality brands.” said Vera Manoukian, chief operations officer at Sonesta. “He has demonstrated his ability to not only build but inspire hi-impact teams – and our growing organization will benefit from that experience.”

About Sonesta

Sonesta is one of the fastest-growing hospitality companies in the U.S., currently ranked 8th by Smith Travel Research (STR) with 1,200 properties totaling 100,000 guest rooms across 15 brands in eight countries. You will find nearly 300 hotels under one of Sonesta’s seven brands – Royal Sonesta; Sonesta Hotels & Resorts; Sonesta Select; Sonesta ES Suites; Sonesta Simply Suites; Sonesta Posadas del Inca; Sonesta Cruise Collection – operating in the U.S., Canada, Chile, Colombia, Ecuador, Egypt, Peru, and St. Maarten. Sonesta also owns and franchises eight other brands including – Hotel RL; Red Lion Hotels; Red Lion Inn & Suites; Signature Inn; GuestHouse Extended Stay; Knights Inn; Americas Best Value Inn; Canadas Best Value Inn – with nearly 900 franchised properties across the U.S. and Canada. For more information about Sonesta and its locations, visit Sonesta.com or call 800.Sonesta (800.766.3782). For more information about Red Lion Hotels, visit Redlion.com.

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State of Hospitality with Chesapeake CEO

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Chris Green, CEO of Chesapeake Hospitality returns to the show!

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Real Solutions to Hotel Labor Crisis Revealed!

Oh boy! It’s the ‘L’ word again. Today, I have a solution oriented discussion with Mike Marshall, CEO of Marshall Hotels and Resorts. They’ve got about 75 hotels in more than a dozen states and we discuss how he is handling the crisis and keeping employees engaged and working!

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FNA: CJ Arlotta Joins The Audit

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We had so much fun on yesterday’s Audit we decided to show it again for anyone who missed it! Join in the laughs and fun of Friday Night Audit…on Saturday! Glenn, Craig, and Producer Dave are joined by CJ Arlotta to talk everything and anything with a few laughs mixed in.

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Show Us [Where to Get] The Money

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Peter Berk, President of PMZ Capital is Back to talk hotel finances and if companies are buyers or sellers as we move through the back end of 2021 and look forward into 2022.

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IHG’s Newest ‘Vignette’

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IHG Hotels & Resorts recently debuted Vignette Collection, its entrant into soft branding with a new luxury and lifestyle brands. Julienne Smith shares details and why the company thinks this is a great value proposition for hotel owners and developers.

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