00:00:01.577 –> 00:00:03.099
Oh, today’s going to be a good one.

00:00:03.119 –> 00:00:04.719
Look who we got.

00:00:04.759 –> 00:00:05.641
You guarantee it?

00:00:06.782 –> 00:00:08.362
I personally guarantee it.

00:00:08.423 –> 00:00:08.964
I’m Anthony.

00:00:09.144 –> 00:00:10.445
Welcome to No Vacancy Live.

00:00:10.766 –> 00:00:11.627
That’s my friend Glenn.

00:00:11.807 –> 00:00:12.567
You’re watching the number

00:00:12.647 –> 00:00:13.968
one show in hospitality.

00:00:27.625 –> 00:00:29.586
So I think that was a men’s

00:00:29.646 –> 00:00:30.647
warehouse thing.

00:00:30.968 –> 00:00:32.770
I personally guarantee it.

00:00:32.810 –> 00:00:34.351
Does that sound right to you?

00:00:34.371 –> 00:00:39.676
No, but I’m not only… He was the owner.

00:00:40.057 –> 00:00:41.137
I’m not only the president,

00:00:41.158 –> 00:00:41.878
but I’m a client.

00:00:41.899 –> 00:00:43.100
I remember that one.

00:00:43.420 –> 00:00:44.261
Yeah, that was good.

00:00:45.301 –> 00:00:45.661
That’s good.

00:00:45.682 –> 00:00:46.143
All right.

00:00:46.542 –> 00:00:48.043
So if you all know what I’m talking about,

00:00:48.143 –> 00:00:49.304
let me know so I can know

00:00:49.325 –> 00:00:49.905
what I’m talking about.

00:00:49.965 –> 00:00:50.365
Anyway, hey,

00:00:50.405 –> 00:00:51.405
thanks so much for tuning in

00:00:51.426 –> 00:00:52.386
to No Vacancy Live.

00:00:52.405 –> 00:00:54.106
We got Anthony Melchiorri in the house.

00:00:54.408 –> 00:00:55.427
I’m Glenn Hausman.

00:00:55.807 –> 00:00:56.889
So excited that each and

00:00:56.929 –> 00:00:58.369
every one of you are with us today.

00:00:58.409 –> 00:00:59.149
So, Anthony,

00:00:59.170 –> 00:01:00.911
we’re going to be delving more

00:01:01.051 –> 00:01:01.932
into what’s going on with

00:01:01.991 –> 00:01:03.292
hospitality education.

00:01:03.332 –> 00:01:06.234
But before we get into that, man,

00:01:06.275 –> 00:01:07.936
you’ve been predicting this for a while.

00:01:08.296 –> 00:01:09.337
It has come to pass.

00:01:09.956 –> 00:01:10.617
It has come to pass.

00:01:10.777 –> 00:01:11.778
Do I get a trophy?

00:01:13.569 –> 00:01:13.989
Yeah, man.

00:01:14.150 –> 00:01:15.551
It’s in the mail.

00:01:15.730 –> 00:01:17.091
It’s coming from Team Muse,

00:01:17.152 –> 00:01:19.433
so it’s going to be a little while.

00:01:19.953 –> 00:01:21.774
So, you know, no big deal.

00:01:21.793 –> 00:01:22.573
I had to give them all my

00:01:22.614 –> 00:01:24.775
personal information and all of that, but,

00:01:24.915 –> 00:01:25.915
you know, whatever.

00:01:26.135 –> 00:01:29.837
Anyway, hey, $210 million.

00:01:29.918 –> 00:01:31.759
Looks like it’s a great deal

00:01:31.858 –> 00:01:33.780
for all sides of it.

00:01:34.340 –> 00:01:34.719
For Hilton,

00:01:34.760 –> 00:01:36.340
it’s great because they really

00:01:36.381 –> 00:01:38.102
needed another product like

00:01:38.221 –> 00:01:39.742
this that’s kind of a soft

00:01:39.822 –> 00:01:41.003
brand type of thing that’s

00:01:41.043 –> 00:01:42.343
got a different –

00:01:42.343 –> 00:01:45.917
point of view than other brands out there.

00:01:45.977 –> 00:01:47.563
So how are you thinking about this deal?

00:01:48.001 –> 00:01:49.242
You didn’t announce the deal.

00:01:49.262 –> 00:01:50.423
You didn’t tell everybody where it was.

00:01:50.862 –> 00:01:51.462
Yeah, I did.

00:01:51.503 –> 00:01:52.444
Hilton has bought Graduate

00:01:52.463 –> 00:01:54.165
Hotels for $210 million.

00:01:54.265 –> 00:01:54.704
Boom.

00:01:54.984 –> 00:01:56.927
You said $210 million Hilton bought,

00:01:56.947 –> 00:01:57.626
but I don’t think you said

00:01:57.647 –> 00:01:58.727
Graduate Hotel.

00:01:58.828 –> 00:01:59.587
I have no idea.

00:01:59.608 –> 00:02:01.790
I’m very confused this morning.

00:02:02.209 –> 00:02:04.671
I’m a little starstruck to

00:02:04.710 –> 00:02:05.951
see you on screen with me today.

00:02:05.971 –> 00:02:06.692
It’s been too long.

00:02:06.733 –> 00:02:07.253
Did he say?

00:02:07.453 –> 00:02:08.274
Nice call, Anthony.

00:02:08.294 –> 00:02:09.014
Say ha, ha, ha.

00:02:09.174 –> 00:02:09.955
I know you did.

00:02:09.995 –> 00:02:11.155
Yeah, nice call, Anthony.

00:02:11.275 –> 00:02:12.075
Basically,

00:02:12.415 –> 00:02:14.236
Hilton bought Graduate for $210 million.

00:02:15.818 –> 00:02:18.461
Yes, specifically, Anthony,

00:02:19.181 –> 00:02:21.084
just so people could understand,

00:02:21.984 –> 00:02:24.447
they have all rights to the

00:02:24.507 –> 00:02:26.889
graduate brand globally and

00:02:27.049 –> 00:02:28.169
enter into franchise

00:02:28.210 –> 00:02:29.372
agreements for all existing

00:02:29.431 –> 00:02:30.772
and signed pipeline

00:02:30.913 –> 00:02:32.394
graduate hotels and

00:02:32.835 –> 00:02:33.936
responsible for the brand’s

00:02:34.015 –> 00:02:35.638
future development growth.

00:02:36.138 –> 00:02:37.578
AJ Capital will remain the

00:02:37.717 –> 00:02:39.739
owner of more than 35

00:02:39.739 –> 00:02:41.758
operating graduate pipelines.

00:02:42.258 –> 00:02:43.879
Each will now have a

00:02:43.960 –> 00:02:45.120
long-term operating

00:02:45.180 –> 00:02:46.219
agreement with Hilton.

00:02:46.781 –> 00:02:46.980
Right.

00:02:47.040 –> 00:02:48.161
So let’s be clear to those

00:02:48.200 –> 00:02:49.341
people that have been doing

00:02:49.621 –> 00:02:50.741
this a long time.

00:02:50.781 –> 00:02:51.421
People will have it.

00:02:52.042 –> 00:02:53.042
Understand they’re buying

00:02:53.062 –> 00:02:54.262
the graduate name with the

00:02:54.322 –> 00:02:55.402
contracts that are in place

00:02:55.763 –> 00:02:56.842
and they’re buying the pipeline.

00:02:56.923 –> 00:02:58.862
I think it’s 36 hotels that

00:02:59.002 –> 00:03:00.824
are already built and then

00:03:00.843 –> 00:03:01.424
there’s a pipeline.

00:03:01.891 –> 00:03:03.193
So they’re buying that.

00:03:03.353 –> 00:03:06.937
They may have some interest in the dirt,

00:03:07.016 –> 00:03:07.578
in the real estate.

00:03:07.638 –> 00:03:08.358
I don’t think they do.

00:03:08.818 –> 00:03:09.419
But basically,

00:03:09.459 –> 00:03:11.281
they’re buying their graduate properties.

00:03:11.401 –> 00:03:12.663
And they basically now,

00:03:13.143 –> 00:03:15.324
the owners of the graduate

00:03:15.405 –> 00:03:17.788
buildings in Hilton are now in Mexico.

00:03:18.268 –> 00:03:19.068
Correct.

00:03:19.247 –> 00:03:21.008
So that’s why it’s going for

00:03:21.008 –> 00:03:22.789
$210 million and not $3 billion.

00:03:23.210 –> 00:03:23.909
Right.

00:03:23.930 –> 00:03:25.050
Because real estate is not

00:03:25.090 –> 00:03:26.290
involved in the transaction.

00:03:27.251 –> 00:03:28.191
So it’s very, very interesting.

00:03:28.532 –> 00:03:28.812
Now,

00:03:29.032 –> 00:03:30.592
I just had a conversation with a

00:03:30.812 –> 00:03:31.492
friend of mine this morning

00:03:31.513 –> 00:03:32.513
that owns 50 hotels.

00:03:33.212 –> 00:03:34.253
And he’s like, interesting.

00:03:34.274 –> 00:03:34.753
I was like, yeah.

00:03:35.133 –> 00:03:36.174
And I think it’s interesting.

00:03:36.274 –> 00:03:39.594
And I think it’s very smart

00:03:39.615 –> 00:03:40.776
of them because I don’t

00:03:40.816 –> 00:03:42.616
think they’re known as a sexy brand.

00:03:42.656 –> 00:03:44.157
I don’t think they have a real sexy brand.

00:03:44.777 –> 00:03:46.860
kind of lifestyle brand.

00:03:46.879 –> 00:03:48.121
I think this is kind of sexy,

00:03:48.140 –> 00:03:48.762
kind of cool.

00:03:49.603 –> 00:03:51.024
And it also goes to a

00:03:51.063 –> 00:03:52.966
younger demographic of kids

00:03:52.985 –> 00:03:54.606
that are around the college campuses,

00:03:54.668 –> 00:03:55.808
their parents that come in,

00:03:56.209 –> 00:03:57.150
and they’re introduced to a

00:03:57.229 –> 00:03:58.431
completely different brand.

00:03:58.991 –> 00:04:00.812
And listen, like I said,

00:04:00.853 –> 00:04:02.055
I’ve been calling from this from

00:04:03.096 –> 00:04:03.896
Two, three years now.

00:04:04.217 –> 00:04:06.337
And I’m also glad they’re

00:04:06.358 –> 00:04:07.138
the brand that bought it.

00:04:07.997 –> 00:04:08.679
I won’t say why,

00:04:08.718 –> 00:04:09.959
but for a number of reasons,

00:04:10.459 –> 00:04:12.000
I think they’re the best brand to buy it.

00:04:12.800 –> 00:04:13.061
Agreed.

00:04:13.080 –> 00:04:13.640
I think it’s going to be a

00:04:13.661 –> 00:04:14.820
nice compliment to brands

00:04:14.841 –> 00:04:15.722
that already have such as

00:04:15.961 –> 00:04:18.322
Curio Collection, for example.

00:04:18.403 –> 00:04:19.742
And I think it’s time for

00:04:19.783 –> 00:04:20.764
Kevin to come back on our show.

00:04:21.485 –> 00:04:21.985
Yeah,

00:04:22.185 –> 00:04:23.747
I’m going to probably wind up seeing

00:04:23.807 –> 00:04:24.668
that gentleman next week at

00:04:24.687 –> 00:04:26.009
the Hunter Hotel Investment Conference.

00:04:26.028 –> 00:04:26.608
But for today,

00:04:26.629 –> 00:04:27.891
I want to get to the bottom

00:04:27.911 –> 00:04:28.812
of what’s going on in

00:04:28.891 –> 00:04:30.112
hospitality education.

00:04:30.312 –> 00:04:30.632
All right.

00:04:30.713 –> 00:04:33.396
So that’s why we got back a

00:04:33.475 –> 00:04:34.276
friend of the show.

00:04:34.637 –> 00:04:36.559
I’m one of his biggest fans out there.

00:04:37.079 –> 00:04:38.240
Dr. Peter Ritchie,

00:04:38.261 –> 00:04:41.764
director of Florida Atlantic University.

00:04:41.824 –> 00:04:42.865
Yeah, he used to teach,

00:04:42.925 –> 00:04:44.447
but he really wanted to direct.

00:04:44.607 –> 00:04:45.387
How are you doing, Peter?

00:04:46.648 –> 00:04:47.148
Excellent.

00:04:47.387 –> 00:04:49.069
And the best part is teaching.

00:04:49.588 –> 00:04:51.108
I’m excited for the graduate

00:04:51.189 –> 00:04:54.050
thing too because it is a

00:04:54.110 –> 00:04:57.610
very sexy brand and it fits

00:04:57.670 –> 00:04:58.690
right into Hilton.

00:04:58.850 –> 00:05:00.872
And what I like is Hilton is

00:05:00.951 –> 00:05:02.312
one of the best recruiters

00:05:02.591 –> 00:05:04.392
of the younger generation.

00:05:04.473 –> 00:05:05.312
They have really,

00:05:05.653 –> 00:05:07.413
really good tools that they

00:05:07.452 –> 00:05:08.754
do to go after the new

00:05:08.814 –> 00:05:10.254
people entering the workplace.

00:05:10.613 –> 00:05:11.653
So I think it’s a great

00:05:11.733 –> 00:05:13.214
match for their style too.

00:05:13.235 –> 00:05:14.475
So it’s really exciting.

00:05:14.855 –> 00:05:16.896
So give me an example of one

00:05:16.935 –> 00:05:17.956
of the tools they use that

00:05:17.995 –> 00:05:19.016
you think is really cool.

00:05:19.757 –> 00:05:22.918
They have like on campus ambassadors.

00:05:23.278 –> 00:05:25.660
So they will have a person

00:05:25.779 –> 00:05:27.139
at each university that

00:05:27.180 –> 00:05:28.620
they partner with that goes

00:05:28.680 –> 00:05:29.661
around and just talks

00:05:29.701 –> 00:05:31.983
Hilton stuff to their peers on campus.

00:05:32.083 –> 00:05:33.283
Why you should work there,

00:05:33.723 –> 00:05:35.264
what they like about their job.

00:05:35.663 –> 00:05:37.204
They usually work during school.

00:05:38.024 –> 00:05:40.805
And it gets them connected, you know,

00:05:40.946 –> 00:05:43.286
humans with a younger demographic,

00:05:43.346 –> 00:05:46.608
in most cases 18 to 30.

00:05:46.608 –> 00:05:47.548
Another thing they do is

00:05:47.588 –> 00:05:49.310
they have social media type

00:05:49.370 –> 00:05:51.571
platforms where applicants

00:05:51.891 –> 00:05:54.132
and admits to their manager

00:05:54.172 –> 00:05:56.252
training programs can connect together.

00:05:57.194 –> 00:05:58.595
I haven’t seen it in a while,

00:05:58.694 –> 00:06:00.995
but I know they have that kind of tool.

00:06:01.637 –> 00:06:03.177
And they also do some great

00:06:03.257 –> 00:06:05.338
training with the modern

00:06:05.420 –> 00:06:07.661
style of avatar interviewing.

00:06:08.122 –> 00:06:09.583
So they prep the students,

00:06:09.663 –> 00:06:10.863
this is what your initial

00:06:10.903 –> 00:06:12.084
interview will be like.

00:06:12.444 –> 00:06:13.365
These are the types of

00:06:13.464 –> 00:06:14.927
questions and they actually

00:06:15.187 –> 00:06:17.829
use modern sophisticated AI

00:06:18.269 –> 00:06:19.990
in their first interview process.

00:06:20.069 –> 00:06:21.992
So they do things very

00:06:22.411 –> 00:06:24.713
forward looking versus backward looking.

00:06:25.314 –> 00:06:28.757
And their culture is very up and vibrant.

00:06:28.797 –> 00:06:30.158
So I just think it’ll match

00:06:30.197 –> 00:06:31.439
really well with that brand.

00:06:31.718 –> 00:06:32.040
Well,

00:06:32.060 –> 00:06:33.940
they’re the number one company in the

00:06:33.980 –> 00:06:34.841
country to work for.

00:06:34.862 –> 00:06:37.384
And that’s really great.

00:06:37.624 –> 00:06:38.764
We should take pride in that

00:06:38.785 –> 00:06:40.005
it’s a hospitality company

00:06:40.586 –> 00:06:41.827
that is the number one

00:06:41.927 –> 00:06:42.728
company to work for.

00:06:43.468 –> 00:06:44.730
Well, I can tell you,

00:06:44.990 –> 00:06:46.971
if I email Chris Nassetta now,

00:06:47.031 –> 00:06:49.173
he’ll write back to me within an hour.

00:06:49.254 –> 00:06:50.314
It’s just his style.

00:06:50.814 –> 00:06:52.315
And he has the right people

00:06:52.396 –> 00:06:53.838
in place to make that happen.

00:06:54.557 –> 00:06:57.300
And among alumni that I have, remember,

00:06:57.321 –> 00:06:59.762
we’re only about 15 to 17 years old,

00:07:00.242 –> 00:07:02.384
but we have a couple of thousand alumni.

00:07:02.584 –> 00:07:04.187
And the Hilton corporate

00:07:04.747 –> 00:07:06.728
property alumni seem to

00:07:06.829 –> 00:07:10.271
stay at that brand indefinitely.

00:07:10.372 –> 00:07:11.372
I have them since they

00:07:11.413 –> 00:07:12.733
graduate straight through.

00:07:12.793 –> 00:07:14.615
So they do something right in the culture.

00:07:15.036 –> 00:07:16.637
So we were trying to get Mr.

00:07:16.677 –> 00:07:20.221
Nassata on our show for a while.

00:07:20.562 –> 00:07:22.684
So maybe you can send the

00:07:22.783 –> 00:07:24.204
email on Glenn’s behalf

00:07:24.225 –> 00:07:24.925
because he doesn’t get the

00:07:24.946 –> 00:07:26.026
return message.

00:07:26.047 –> 00:07:27.327
I used to get return messages.

00:07:27.387 –> 00:07:28.930
I sent one earlier this year.

00:07:28.990 –> 00:07:29.850
I’m going to assume it got

00:07:29.870 –> 00:07:31.331
stuck in spam because I

00:07:31.411 –> 00:07:33.293
have not heard back from him.

00:07:33.334 –> 00:07:35.336
We have to use Peter’s juice.

00:07:35.935 –> 00:07:36.115
Well,

00:07:37.237 –> 00:07:39.197
I will do my best to say hello and

00:07:39.257 –> 00:07:41.519
say congrats on graduate,

00:07:41.899 –> 00:07:44.601
and please go on No Vacancy Live.

00:07:44.661 –> 00:07:45.302
Awesome.

00:07:45.862 –> 00:07:47.963
One question on that when it

00:07:48.004 –> 00:07:50.466
comes to people sticking with that brand.

00:07:50.505 –> 00:07:52.387
It’s not to me, it’s not just the culture,

00:07:52.788 –> 00:07:53.588
but it’s the fact that

00:07:53.668 –> 00:07:55.408
company continues to grow,

00:07:55.550 –> 00:07:56.990
thereby offering more

00:07:57.151 –> 00:07:59.052
opportunities for its associates.

00:07:59.572 –> 00:08:00.932
And now by getting plugged into Hilton,

00:08:00.952 –> 00:08:02.014
that could really unlock

00:08:02.093 –> 00:08:03.415
opportunity for a lot of people.

00:08:03.992 –> 00:08:04.233
Well,

00:08:04.572 –> 00:08:06.853
it ties right into the education

00:08:06.994 –> 00:08:08.214
conversation as well,

00:08:08.274 –> 00:08:09.535
because it’s all culture

00:08:09.574 –> 00:08:10.855
that’s keeping people in

00:08:10.875 –> 00:08:11.815
the business right now.

00:08:11.855 –> 00:08:13.276
We’re struggling like crazy

00:08:13.336 –> 00:08:15.077
to get people into the business.

00:08:15.398 –> 00:08:16.177
Well, first of all,

00:08:16.218 –> 00:08:17.499
let’s start with education.

00:08:17.538 –> 00:08:17.678
We’re

00:08:20.860 –> 00:08:22.562
and or get into the business

00:08:22.661 –> 00:08:23.862
because we had such a

00:08:23.963 –> 00:08:26.584
negative ride through the pandemic.

00:08:27.024 –> 00:08:28.565
But what keeps a lot of my

00:08:28.586 –> 00:08:31.927
alumni at Hilton is their stock options,

00:08:32.989 –> 00:08:33.909
their PTO.

00:08:33.970 –> 00:08:34.811
They’re encouraged to

00:08:34.951 –> 00:08:36.692
actually take PTO now

00:08:36.731 –> 00:08:38.413
compared to historic times

00:08:38.472 –> 00:08:39.394
where it was a badge of

00:08:39.453 –> 00:08:40.835
honor to keep your PTO.

00:08:42.436 –> 00:08:44.278
And they do things in a very

00:08:44.977 –> 00:08:46.278
associate-focused,

00:08:46.359 –> 00:08:48.219
manager-focused mentality.

00:08:48.320 –> 00:08:50.200
So they share with me some

00:08:50.240 –> 00:08:51.301
of their creativity,

00:08:51.321 –> 00:08:53.022
and they’re just allowed to be themselves,

00:08:53.121 –> 00:08:53.741
so to speak.

00:08:54.201 –> 00:08:55.822
So I think that keeps them.

00:08:56.102 –> 00:08:57.123
I think that keeps them.

00:08:57.364 –> 00:08:58.644
And I think a brand like this,

00:08:58.703 –> 00:08:59.845
if I’m a person working at

00:08:59.865 –> 00:09:00.605
a regular health agency,

00:09:01.104 –> 00:09:01.985
and I’m a younger person and

00:09:02.004 –> 00:09:03.265
I see they have the graduate brand,

00:09:03.306 –> 00:09:05.008
I can go be a GM at the graduate brand.

00:09:05.488 –> 00:09:06.188
Personally,

00:09:06.208 –> 00:09:08.451
I wouldn’t want to run a Hilton

00:09:08.551 –> 00:09:09.071
or a Marriott.

00:09:09.171 –> 00:09:10.653
I want to run a graduate brand.

00:09:10.753 –> 00:09:13.575
I want to run something different, weird,

00:09:13.836 –> 00:09:16.057
sexy, interesting,

00:09:17.038 –> 00:09:19.039
that’s not associated

00:09:19.120 –> 00:09:23.264
really with that brand that

00:09:23.283 –> 00:09:24.485
you think about when you

00:09:24.504 –> 00:09:26.737
think about the brands for the last 20,

00:09:26.737 –> 00:09:26.947
30 years.

00:09:28.038 –> 00:09:29.500
So for internally,

00:09:29.519 –> 00:09:30.561
it’s just another carrot.

00:09:30.581 –> 00:09:33.062
Like when Marriott got, you know, the Ritz,

00:09:33.703 –> 00:09:34.904
now Marriott people get to

00:09:34.945 –> 00:09:36.126
work at a five-star hotel.

00:09:36.787 –> 00:09:37.048
Right.

00:09:37.447 –> 00:09:39.049
And so it’s really,

00:09:39.289 –> 00:09:40.591
it keeps people in the mix

00:09:40.630 –> 00:09:41.852
and it keeps people excited.

00:09:43.313 –> 00:09:44.634
I can tell you when Marriott

00:09:44.674 –> 00:09:46.096
was here to recruit for the

00:09:46.136 –> 00:09:47.097
Voyage program,

00:09:47.158 –> 00:09:49.259
they’re also making major

00:09:49.340 –> 00:09:50.880
jumps into connecting with

00:09:50.961 –> 00:09:52.201
younger generations in

00:09:52.241 –> 00:09:54.344
their style and their processes,

00:09:54.965 –> 00:09:56.426
in their QR codes,

00:09:56.725 –> 00:09:58.648
in discussing the Voyage

00:09:58.707 –> 00:10:00.409
program and what you can do

00:10:00.590 –> 00:10:02.751
and talking about DEI initiatives.

00:10:02.851 –> 00:10:04.673
I mean, I’m super impressed.

00:10:05.615 –> 00:10:06.756
with the Marriott Voyage

00:10:06.817 –> 00:10:07.958
Program recruiters.

00:10:08.019 –> 00:10:09.260
They’ve been twice now in

00:10:09.301 –> 00:10:11.544
the past 12 months to campus.

00:10:13.227 –> 00:10:14.309
I’ve never heard of this program.

00:10:14.350 –> 00:10:14.870
What is that?

00:10:15.745 –> 00:10:18.126
So they have a management

00:10:18.167 –> 00:10:20.307
training program titled Voyage.

00:10:20.947 –> 00:10:23.769
And you join as a Voyager.

00:10:24.610 –> 00:10:26.711
And you pick the area or the

00:10:26.772 –> 00:10:28.634
discipline that you’re good at,

00:10:28.693 –> 00:10:30.355
whether it’s finance, accounting,

00:10:30.455 –> 00:10:31.235
operations.

00:10:31.515 –> 00:10:33.616
And they have about, I want to say,

00:10:33.677 –> 00:10:35.837
about 300 to 500 globally.

00:10:37.178 –> 00:10:38.419
I know the recruiter told me

00:10:38.460 –> 00:10:40.522
they’re very happy because in our region,

00:10:40.562 –> 00:10:41.261
in the southeast,

00:10:41.282 –> 00:10:42.842
they’re only down to 15 or

00:10:42.842 –> 00:10:44.303
20 openings remaining.

00:10:44.364 –> 00:10:45.465
So they’re getting them filled.

00:10:46.105 –> 00:10:48.567
The salary is very adequate

00:10:48.628 –> 00:10:50.529
depending on geographic area.

00:10:50.669 –> 00:10:52.611
It’s $50,000 to $60,000 to start.

00:10:53.352 –> 00:10:54.673
And upon successful

00:10:54.734 –> 00:10:56.956
completion of the rotation,

00:10:57.015 –> 00:10:59.018
which I want to say is 12 months,

00:10:59.057 –> 00:11:00.038
but don’t quote me.

00:11:00.058 –> 00:11:00.860
I’m not positive.

00:11:01.200 –> 00:11:02.782
But then you are placed into

00:11:02.822 –> 00:11:04.484
an entry-level manager role.

00:11:05.464 –> 00:11:06.524
So it’s really nice that

00:11:06.544 –> 00:11:07.505
they break it out by

00:11:07.566 –> 00:11:09.547
disciplines and that they

00:11:09.586 –> 00:11:11.229
have more variety now.

00:11:11.469 –> 00:11:12.389
And back in the day,

00:11:12.429 –> 00:11:14.671
it was always operations or finance.

00:11:14.750 –> 00:11:15.892
And that was kind of now we

00:11:15.951 –> 00:11:18.313
see things like IT tracks

00:11:18.614 –> 00:11:20.735
or we see finance and

00:11:20.796 –> 00:11:22.056
accounting and revenue

00:11:22.157 –> 00:11:23.738
tracks just a little broader.

00:11:24.759 –> 00:11:26.260
Because Peter,

00:11:26.321 –> 00:11:26.801
one of the things that

00:11:26.821 –> 00:11:28.003
really attracted me to

00:11:28.482 –> 00:11:30.024
talking about and covering

00:11:30.044 –> 00:11:30.947
the hospitality industry,

00:11:31.006 –> 00:11:32.729
it’s so many different

00:11:32.808 –> 00:11:34.991
businesses in one that you

00:11:35.032 –> 00:11:36.953
can’t really put them into buckets.

00:11:37.053 –> 00:11:39.216
So by focusing a little bit

00:11:39.317 –> 00:11:40.578
more on some specialties

00:11:40.599 –> 00:11:41.759
within the industry,

00:11:41.779 –> 00:11:43.081
I think that’s a fascinating idea.

00:11:43.577 –> 00:11:43.798
Well,

00:11:43.937 –> 00:11:45.720
it’s great you say that because I had

00:11:45.759 –> 00:11:46.799
the pleasure to interview

00:11:46.840 –> 00:11:49.121
Christine Duffy for our next certificate,

00:11:49.162 –> 00:11:51.083
the president of Carnival Cruise Line.

00:11:51.344 –> 00:11:53.666
And in some of our closing

00:11:53.725 –> 00:11:54.785
comments together,

00:11:55.606 –> 00:11:56.788
she wanted to be a flight

00:11:56.827 –> 00:11:58.548
attendant for her initial job.

00:11:59.009 –> 00:12:00.009
And she’s too short.

00:12:00.070 –> 00:12:00.630
She’s 5’2″.

00:12:00.650 –> 00:12:02.772
So she couldn’t get in.

00:12:02.832 –> 00:12:04.033
So she went to work at a

00:12:04.092 –> 00:12:05.354
travel agency as a

00:12:05.413 –> 00:12:06.774
receptionist and moved all

00:12:06.816 –> 00:12:07.855
the way up to president.

00:12:08.317 –> 00:12:09.758
So in the conversations,

00:12:09.817 –> 00:12:10.839
we talked about…

00:12:11.639 –> 00:12:12.399
Wow, that’s weird.

00:12:12.698 –> 00:12:14.460
I’m sorry, because Lisa Lutoff-Perlo,

00:12:14.500 –> 00:12:16.159
who also achieved president

00:12:16.179 –> 00:12:18.000
status at a cruise line,

00:12:18.640 –> 00:12:20.081
also is at a travel agency.

00:12:20.681 –> 00:12:20.881
Sorry.

00:12:20.902 –> 00:12:21.542
Interesting.

00:12:21.701 –> 00:12:22.201
Yeah, yeah.

00:12:22.261 –> 00:12:26.123
But she’s just a fascinating, vibrant,

00:12:26.202 –> 00:12:27.802
great role model for me to

00:12:28.062 –> 00:12:30.543
use as an example to my students.

00:12:30.604 –> 00:12:31.985
But what I really love is

00:12:32.044 –> 00:12:34.184
the way she looks at the industry.

00:12:34.264 –> 00:12:34.684
She said,

00:12:34.725 –> 00:12:36.586
you may come work for a cruise line.

00:12:36.686 –> 00:12:36.966
Yes.

00:12:37.734 –> 00:12:39.154
But you could be an engineer.

00:12:39.174 –> 00:12:40.654
You could be one of our

00:12:40.715 –> 00:12:42.596
doctors or nurses on staff.

00:12:43.076 –> 00:12:45.278
You might be an environmental protection.

00:12:45.398 –> 00:12:47.399
Each ship has an environmental officer.

00:12:47.859 –> 00:12:48.178
You know,

00:12:48.219 –> 00:12:49.659
you could work in the finance

00:12:49.779 –> 00:12:51.100
office and never set foot

00:12:51.159 –> 00:12:52.480
on a ship and do analytics.

00:12:53.260 –> 00:12:54.402
So we are a business.

00:12:54.461 –> 00:12:56.503
And that’s that’s an ongoing

00:12:56.582 –> 00:12:58.124
mission for me to tell

00:12:58.344 –> 00:12:59.844
everybody is that we are a

00:12:59.943 –> 00:13:02.505
business and we need smart,

00:13:03.206 –> 00:13:06.366
business minded folks in every area,

00:13:06.748 –> 00:13:07.368
every area.

00:13:09.309 –> 00:13:09.750
Absolutely.

00:13:09.770 –> 00:13:10.971
And I just learned something.

00:13:11.130 –> 00:13:12.672
I did not know there was a

00:13:12.731 –> 00:13:13.711
height requirement to be a

00:13:13.751 –> 00:13:14.292
flight attendant,

00:13:14.572 –> 00:13:15.633
but it makes perfect sense

00:13:15.653 –> 00:13:16.592
because you can’t get up to

00:13:16.633 –> 00:13:18.553
the luggage rack above your head.

00:13:18.573 –> 00:13:22.456
I was in the Air Force and I

00:13:22.475 –> 00:13:24.256
was on the Honor Guard and that was good.

00:13:24.716 –> 00:13:25.817
And people wanted me to get

00:13:25.876 –> 00:13:26.738
on the National Honor Guard,

00:13:26.758 –> 00:13:27.457
which is the Air Force

00:13:27.477 –> 00:13:28.719
Honor Guard you see, you know,

00:13:28.818 –> 00:13:29.418
in the media.

00:13:30.339 –> 00:13:32.100
And I was like, I’ll think about it.

00:13:32.159 –> 00:13:33.900
And somebody says to me, no,

00:13:33.941 –> 00:13:34.701
you can’t think about it.

00:13:34.721 –> 00:13:34.980
I go, why?

00:13:35.000 –> 00:13:35.581
He’s like, you’re only 5’7″.

00:13:36.836 –> 00:13:38.136
I was like, first of all,

00:13:38.476 –> 00:13:39.758
I’m 5’7 and a half.

00:13:40.918 –> 00:13:42.998
And second of all, why?

00:13:43.057 –> 00:13:44.278
And they go, you have to be 5’10,

00:13:44.378 –> 00:13:46.178
at least 5’10.

00:13:46.458 –> 00:13:47.538
Because when they’re all in line,

00:13:47.558 –> 00:13:48.099
they all got to be.

00:13:48.139 –> 00:13:49.038
You can’t like line.

00:13:49.119 –> 00:13:50.019
It’s like a Rockette, right?

00:13:50.058 –> 00:13:53.399
You can’t have a short person.

00:13:53.440 –> 00:13:54.299
So, yeah, it makes sense.

00:13:55.019 –> 00:13:56.399
And I hope Christine doesn’t

00:13:56.460 –> 00:13:58.041
now remember that one of my

00:13:58.061 –> 00:13:59.821
takeaways is that she’s 5’2.

00:13:59.900 –> 00:14:01.441
But she made a very valid

00:14:01.500 –> 00:14:03.601
point that one door closes

00:14:03.761 –> 00:14:05.182
and one door opens and

00:14:05.741 –> 00:14:06.462
And, you know,

00:14:06.562 –> 00:14:07.582
she is one of the most

00:14:07.643 –> 00:14:09.864
vibrant leaders in our industry.

00:14:09.965 –> 00:14:10.985
And she didn’t take that as

00:14:11.044 –> 00:14:12.586
a negative because there’s

00:14:12.625 –> 00:14:13.767
so many things to do.

00:14:14.006 –> 00:14:15.768
I mean, there’s just so many things.

00:14:15.988 –> 00:14:17.889
And, you know, talking about education,

00:14:17.908 –> 00:14:20.870
I got an email today from

00:14:20.931 –> 00:14:22.191
my friend who now runs

00:14:22.291 –> 00:14:23.831
Oklahoma State’s program.

00:14:24.392 –> 00:14:25.873
And he proudly announced

00:14:25.913 –> 00:14:27.234
that they are now they’re

00:14:27.254 –> 00:14:28.153
in the business school.

00:14:28.193 –> 00:14:30.034
They just got their AACSB

00:14:30.075 –> 00:14:31.855
accreditation Association

00:14:31.916 –> 00:14:33.376
to Advance Collegiate

00:14:33.397 –> 00:14:34.258
Schools of Business.

00:14:35.038 –> 00:14:36.698
And more and more of us

00:14:36.839 –> 00:14:38.938
nationally are moving into

00:14:38.958 –> 00:14:39.759
the business school.

00:14:39.798 –> 00:14:41.379
We were one of the first 20.

00:14:41.559 –> 00:14:42.639
And I think that’s going to

00:14:42.679 –> 00:14:44.341
be the model through 2050 and 3000.

00:14:44.341 –> 00:14:48.522
I never I never understood

00:14:48.562 –> 00:14:49.822
that because when Cornell did it,

00:14:49.902 –> 00:14:50.902
I was like, is that good or bad?

00:14:51.302 –> 00:14:52.562
Like, tell me why that’s good.

00:14:53.504 –> 00:14:55.865
Okay, so in our case,

00:14:55.985 –> 00:14:57.645
the original schools had a

00:14:57.706 –> 00:14:59.407
degree called a Bachelor of

00:14:59.466 –> 00:15:01.506
Business Administration, a BBA.

00:15:01.988 –> 00:15:03.788
You have to take the entire

00:15:03.927 –> 00:15:05.629
same curriculum that any

00:15:05.708 –> 00:15:07.009
business student would take.

00:15:07.090 –> 00:15:09.211
So if you’re an accounting major, finance,

00:15:09.331 –> 00:15:12.131
marketing, operations, IT,

00:15:12.251 –> 00:15:14.332
you all take a core column.

00:15:14.832 –> 00:15:17.073
And that’s two accounting classes,

00:15:17.173 –> 00:15:19.955
two economics, statistics, calculus,

00:15:20.095 –> 00:15:21.556
organizational behavior,

00:15:22.296 –> 00:15:23.957
uh analytics quantitative

00:15:23.977 –> 00:15:25.239
stuff all the business

00:15:25.259 –> 00:15:27.541
skills silo and then you

00:15:27.600 –> 00:15:29.582
take your icing on the cake

00:15:29.702 –> 00:15:31.604
in hospitality specific so

00:15:31.644 –> 00:15:33.005
you take guest relations

00:15:33.105 –> 00:15:35.006
hotel ops food and beverage

00:15:35.548 –> 00:15:37.649
and so it blends a core

00:15:37.710 –> 00:15:39.370
business degree with

00:15:39.571 –> 00:15:41.072
hospitality and tourism

00:15:41.153 –> 00:15:42.254
exactly where I thought

00:15:42.313 –> 00:15:43.414
we’ve always should have

00:15:43.455 –> 00:15:46.636
been as a on the education side versus

00:15:47.398 –> 00:15:49.519
The 1950s to 90s,

00:15:49.600 –> 00:15:50.620
where we taught more

00:15:50.681 –> 00:15:54.024
vocationally etiquette, wine choices,

00:15:55.125 –> 00:15:56.086
serving scales.

00:15:56.105 –> 00:15:57.506
You need those as well.

00:15:57.888 –> 00:15:59.909
But now it’s more KPIs,

00:16:00.090 –> 00:16:01.951
profit and loss statement, et cetera.

00:16:02.071 –> 00:16:03.893
And they were not in the degree.

00:16:04.253 –> 00:16:05.815
My background is in I have a

00:16:05.875 –> 00:16:07.657
bachelor’s in sociology and

00:16:07.677 –> 00:16:09.918
a master’s in recreation and tourism.

00:16:10.438 –> 00:16:12.662
When I got my first director of sales job,

00:16:12.761 –> 00:16:14.484
I didn’t know what the star report was.

00:16:15.144 –> 00:16:15.865
I didn’t know how to

00:16:15.945 –> 00:16:18.368
calculate indexes because I

00:16:18.408 –> 00:16:19.389
didn’t have the business

00:16:19.428 –> 00:16:20.389
school foundation.

00:16:20.409 –> 00:16:22.111
So I had to learn all that on the fly.

00:16:22.673 –> 00:16:24.916
So now the modern movement

00:16:25.535 –> 00:16:27.259
is instead of the BBA,

00:16:27.538 –> 00:16:28.860
because the students don’t

00:16:28.921 –> 00:16:30.302
really need calculus,

00:16:30.342 –> 00:16:31.644
they don’t really need some

00:16:31.663 –> 00:16:33.066
of the heavy-duty courses,

00:16:33.407 –> 00:16:34.488
a lot of the schools are

00:16:34.548 –> 00:16:35.690
moving to a Bachelor of

00:16:35.750 –> 00:16:37.491
Science or Bachelor of Arts

00:16:38.092 –> 00:16:39.914
in hospitality but housed

00:16:39.955 –> 00:16:40.976
in a business school.

00:16:41.397 –> 00:16:42.399
So you’re still getting…

00:16:42.818 –> 00:16:46.322
core curriculum and hospitality together.

00:16:46.383 –> 00:16:47.344
And if you don’t want to go

00:16:47.364 –> 00:16:48.004
into hospitality,

00:16:48.024 –> 00:16:48.745
you still have a business

00:16:48.785 –> 00:16:50.548
degree that helps you get a job.

00:16:51.188 –> 00:16:52.070
Absolutely.

00:16:52.269 –> 00:16:53.812
And I would imagine people

00:16:53.951 –> 00:16:55.833
in other tracks in the

00:16:55.874 –> 00:16:56.774
business school say,

00:16:56.835 –> 00:16:57.596
what’s going on at the

00:16:57.615 –> 00:16:59.197
hospitality place over there?

00:16:59.557 –> 00:17:00.619
And they come to your school.

00:17:01.524 –> 00:17:01.965
Absolutely.

00:17:01.985 –> 00:17:05.407
Like in my case, I have ITA majors,

00:17:05.607 –> 00:17:07.148
information technology and

00:17:07.249 –> 00:17:08.549
operations management.

00:17:08.990 –> 00:17:09.711
Some of them are in

00:17:09.790 –> 00:17:11.172
purchasing and logistics

00:17:11.251 –> 00:17:12.713
and IT for the cruise line.

00:17:12.773 –> 00:17:14.894
So they do a minor in hospitality.

00:17:15.476 –> 00:17:16.656
I have three accounting

00:17:16.696 –> 00:17:18.998
majors this semester who work at Disney.

00:17:19.378 –> 00:17:21.420
So they’re doing a minor in hospitality,

00:17:21.460 –> 00:17:23.501
but their pure core is in accounting.

00:17:24.241 –> 00:17:26.423
God save me from going into accounting.

00:17:26.824 –> 00:17:27.503
And then, of course,

00:17:27.544 –> 00:17:28.484
we have the regular

00:17:28.545 –> 00:17:30.566
management and entrepreneurship major.

00:17:31.046 –> 00:17:32.445
I have a young man right now

00:17:32.507 –> 00:17:33.747
who’s outstanding.

00:17:33.866 –> 00:17:35.528
He’s an entrepreneurship major.

00:17:36.008 –> 00:17:38.449
He patented his own fishing

00:17:38.509 –> 00:17:40.630
lore at the age of 15.

00:17:40.630 –> 00:17:42.111
He’s a charter boat captain,

00:17:42.550 –> 00:17:44.571
and he’s doing his minor in hospitality.

00:17:44.632 –> 00:17:46.291
But he needs to know how to

00:17:46.352 –> 00:17:48.012
get capital to buy his own

00:17:48.073 –> 00:17:50.773
boat and how to understand business talk.

00:17:51.013 –> 00:17:53.295
So he came to us from a business school.

00:17:53.596 –> 00:17:54.096
How old is he?

00:17:55.334 –> 00:17:56.875
He’s now 20,

00:17:56.875 –> 00:17:58.816
about to graduate in another year.

00:17:58.836 –> 00:18:02.857
Do you know where he’s originally from?

00:18:04.438 –> 00:18:08.019
He’s from here in Coral Springs, Florida.

00:18:08.220 –> 00:18:10.101
It sounds like a friend of mine’s son.

00:18:11.561 –> 00:18:12.362
That’s so awesome.

00:18:12.422 –> 00:18:13.682
And he’s amazing.

00:18:13.742 –> 00:18:15.482
I mean, he fishes, you know,

00:18:15.522 –> 00:18:18.164
with his clients 30, 40 hours a week,

00:18:18.244 –> 00:18:19.585
goes to school full time,

00:18:19.765 –> 00:18:21.165
maintains a 3-7.

00:18:21.385 –> 00:18:22.286
I mean, come on.

00:18:22.326 –> 00:18:23.067
Amazing kid.

00:18:23.823 –> 00:18:24.643
Yeah,

00:18:24.682 –> 00:18:26.463
those are kids you don’t mind putting

00:18:26.523 –> 00:18:27.544
all the resources behind

00:18:27.564 –> 00:18:28.124
because you know.

00:18:28.243 –> 00:18:28.923
Absolutely.

00:18:29.183 –> 00:18:30.105
And to your point,

00:18:30.305 –> 00:18:32.744
I would say about 75% of

00:18:33.566 –> 00:18:35.205
our graduates go into

00:18:35.326 –> 00:18:37.406
traditional hospitality businesses.

00:18:37.467 –> 00:18:40.688
The other 25% do anything in business,

00:18:41.067 –> 00:18:41.887
but do it better.

00:18:42.442 –> 00:18:44.023
If they’re in financial planning,

00:18:44.084 –> 00:18:44.664
they’re better at

00:18:44.805 –> 00:18:46.486
responsiveness to their clients.

00:18:47.027 –> 00:18:48.087
If they’re the practice

00:18:48.147 –> 00:18:49.709
manager for a dentist,

00:18:50.048 –> 00:18:51.009
they’re better at dealing

00:18:51.049 –> 00:18:52.471
with patients and filing

00:18:52.530 –> 00:18:53.892
insurance claims on time

00:18:53.912 –> 00:18:54.873
because we’ve taught them

00:18:54.932 –> 00:18:56.734
the hospitality skills.

00:18:58.236 –> 00:18:58.556
You know,

00:18:58.957 –> 00:19:00.458
a lot of the deans of the

00:19:00.518 –> 00:19:01.818
freestanding colleges,

00:19:01.919 –> 00:19:03.619
they disagree with me on

00:19:03.680 –> 00:19:05.342
needing to be in a business school.

00:19:05.422 –> 00:19:06.823
So I’m a little opinionated

00:19:06.923 –> 00:19:07.884
on that to an extent.

00:19:08.423 –> 00:19:09.345
But for me,

00:19:09.404 –> 00:19:12.208
it was personal because I had a master’s,

00:19:12.307 –> 00:19:14.230
I was a cocky 25 year old,

00:19:14.671 –> 00:19:16.913
but I didn’t know crap from

00:19:17.034 –> 00:19:18.556
anything when I went into business.

00:19:19.244 –> 00:19:20.925
You ask me all the time,

00:19:21.226 –> 00:19:22.886
should I go into a business school,

00:19:22.946 –> 00:19:23.708
get a business degree or a

00:19:23.748 –> 00:19:24.548
hospitality school?

00:19:25.387 –> 00:19:27.890
And I hate to admit it.

00:19:27.910 –> 00:19:28.089
Well,

00:19:28.130 –> 00:19:30.230
first I say try to find a hospitality

00:19:30.250 –> 00:19:31.632
school that is in a business school.

00:19:32.612 –> 00:19:33.673
But if that doesn’t work,

00:19:34.313 –> 00:19:36.513
get a business degree and

00:19:36.575 –> 00:19:38.435
go work in a hotel during college.

00:19:39.135 –> 00:19:40.076
Right.

00:19:40.155 –> 00:19:40.817
But to me,

00:19:40.836 –> 00:19:42.458
a pure hospitality degree

00:19:42.498 –> 00:19:43.458
without any sense of

00:19:43.979 –> 00:19:47.460
business or experience, vice versa,

00:19:47.539 –> 00:19:48.060
is a problem.

00:19:48.755 –> 00:19:49.415
Right.

00:19:49.556 –> 00:19:51.217
And I will give credit to

00:19:51.277 –> 00:19:52.637
the great freestanding

00:19:52.698 –> 00:19:55.340
programs like FIU and UCF.

00:19:55.401 –> 00:19:58.262
They’ve done a lot to infuse

00:19:58.943 –> 00:20:01.165
more business courses into

00:20:01.266 –> 00:20:02.166
their curriculum.

00:20:02.227 –> 00:20:03.027
Now, remember,

00:20:03.827 –> 00:20:05.048
if you’re a hospitality

00:20:05.128 –> 00:20:06.309
freestanding school,

00:20:06.671 –> 00:20:07.530
you will teach a

00:20:07.611 –> 00:20:09.432
hospitality purchasing or

00:20:09.512 –> 00:20:11.114
hospitality finance or

00:20:11.153 –> 00:20:12.615
hospitality accounting class.

00:20:13.016 –> 00:20:14.396
But those classes are not

00:20:14.477 –> 00:20:16.378
taught by accounting faculty or

00:20:16.780 –> 00:20:18.102
or finance faculty,

00:20:18.162 –> 00:20:20.123
they’re taught by hospitality faculty.

00:20:20.482 –> 00:20:21.644
So I’ve always considered

00:20:21.683 –> 00:20:22.663
that watered down.

00:20:22.784 –> 00:20:24.125
So in the business school,

00:20:24.724 –> 00:20:26.246
you take entrepreneurship,

00:20:26.405 –> 00:20:27.146
it’s taught by a

00:20:27.207 –> 00:20:27.807
cutting-edge

00:20:27.987 –> 00:20:29.768
entrepreneurship faculty member.

00:20:30.167 –> 00:20:31.148
You take accounting,

00:20:31.229 –> 00:20:32.890
the same thing from an accounting member.

00:20:32.950 –> 00:20:34.371
So I think that’s better for

00:20:34.411 –> 00:20:35.290
your learning is the

00:20:35.351 –> 00:20:37.511
diversity of- Except for FIU,

00:20:37.531 –> 00:20:38.873
which is the best school in the country.

00:20:39.212 –> 00:20:40.213
And everybody listening to

00:20:40.253 –> 00:20:42.055
this should enroll in FIU.

00:20:42.115 –> 00:20:42.894
Hold on one second.

00:20:42.914 –> 00:20:43.296
We got to-

00:20:44.476 –> 00:20:47.759
Peter School Bad, FIU Good.

00:20:48.298 –> 00:20:49.400
Wait, I have a call.

00:20:49.539 –> 00:20:53.343
Wait, I have a call.

00:20:53.923 –> 00:20:55.444
We both started at Bristol

00:20:55.484 –> 00:20:56.885
Hotels and Resorts together.

00:20:57.026 –> 00:20:59.008
So even though we are in the

00:20:59.067 –> 00:21:01.169
state school system together,

00:21:01.348 –> 00:21:03.211
we are still collaboration

00:21:03.250 –> 00:21:04.271
before competition.

00:21:05.132 –> 00:21:05.772
Absolutely.

00:21:05.893 –> 00:21:07.354
And we need the diversity

00:21:07.394 –> 00:21:09.215
because Anthony and Glenn, you know,

00:21:09.336 –> 00:21:10.876
if I want to go into

00:21:10.957 –> 00:21:12.018
catering and events…

00:21:12.801 –> 00:21:14.603
And I don’t want anything to

00:21:14.682 –> 00:21:17.003
do with the P&Ls in the background,

00:21:17.084 –> 00:21:18.263
except a little bit when

00:21:18.304 –> 00:21:19.704
it’s time to get my bonus.

00:21:20.345 –> 00:21:21.945
I’m a creative person.

00:21:22.546 –> 00:21:24.487
I want to know more client skills.

00:21:24.527 –> 00:21:26.346
So there’s a place for everybody.

00:21:26.907 –> 00:21:29.209
So I think what you’re

00:21:29.269 –> 00:21:30.568
seeing in hospitality

00:21:30.648 –> 00:21:32.650
education is this movement.

00:21:33.419 –> 00:21:35.019
in the middle where we’re

00:21:35.079 –> 00:21:37.079
blending business with hospitality.

00:21:37.160 –> 00:21:38.000
Post COVID,

00:21:38.520 –> 00:21:40.681
it makes also a lot of sense

00:21:40.980 –> 00:21:42.382
because our enrollments are

00:21:42.422 –> 00:21:43.402
down globally.

00:21:43.862 –> 00:21:46.682
So by moving into the business model,

00:21:46.702 –> 00:21:48.864
you’re attracting a

00:21:48.983 –> 00:21:51.223
management major who wants

00:21:51.263 –> 00:21:53.384
some hospitality skills or

00:21:53.424 –> 00:21:54.664
a marketing person that’s

00:21:54.684 –> 00:21:56.846
gonna go work at Sendine or

00:21:56.925 –> 00:21:58.146
Tambourine or one of these

00:21:58.247 –> 00:21:59.287
marketing agencies

00:21:59.926 –> 00:22:00.989
in hospitality.

00:22:01.028 –> 00:22:02.652
So they do minors with us.

00:22:03.032 –> 00:22:04.996
I think every degree,

00:22:05.056 –> 00:22:06.617
whether you’re a doctor or

00:22:06.679 –> 00:22:07.519
lawyer or you’re selling

00:22:07.539 –> 00:22:08.602
lemonade and you get a

00:22:08.721 –> 00:22:09.943
degree in lemonade sales,

00:22:10.505 –> 00:22:11.026
you should have a

00:22:11.086 –> 00:22:12.708
hospitality minor degree.

00:22:13.508 –> 00:22:14.288
Because, listen,

00:22:14.347 –> 00:22:16.449
we’ve all had good lawyers, bad doctors,

00:22:16.568 –> 00:22:17.669
bad doctors, good lawyers.

00:22:19.289 –> 00:22:22.329
It comes down to look people

00:22:22.349 –> 00:22:23.911
in the eye and be nice to them, right?

00:22:24.151 –> 00:22:25.010
Absolutely.

00:22:26.271 –> 00:22:27.112
We’re all dealing with

00:22:27.511 –> 00:22:29.913
clients that are all over the place,

00:22:29.952 –> 00:22:30.133
right?

00:22:31.032 –> 00:22:33.292
We’ve all operated and run in hotels.

00:22:33.693 –> 00:22:34.953
And at the end of the day,

00:22:34.973 –> 00:22:36.814
the thing that people say to me,

00:22:37.494 –> 00:22:39.875
why are we not doing this?

00:22:39.894 –> 00:22:40.755
Why are we not doing this?

00:22:40.775 –> 00:22:41.655
Why is this working?

00:22:41.695 –> 00:22:42.556
Why isn’t that working?

00:22:43.153 –> 00:22:44.733
The number one priority of

00:22:44.913 –> 00:22:47.575
any business is service.

00:22:48.575 –> 00:22:50.055
Then after service is service,

00:22:50.115 –> 00:22:51.236
and then after service is service.

00:22:51.776 –> 00:22:53.256
So what does that service mean?

00:22:53.276 –> 00:22:54.635
It doesn’t mean that you

00:22:54.655 –> 00:22:55.136
have to be in a hotel,

00:22:55.156 –> 00:22:55.876
but what does that mean?

00:22:56.116 –> 00:22:57.096
When a client calls you,

00:22:57.136 –> 00:22:58.376
we had a rule when I was

00:22:58.396 –> 00:22:59.156
running a hotel in New York

00:22:59.196 –> 00:23:01.077
City that if you’re on lunch,

00:23:01.397 –> 00:23:02.657
someone’s got to answer that phone call.

00:23:03.218 –> 00:23:04.458
It’s like, well, I don’t care.

00:23:04.577 –> 00:23:05.939
Somebody else is a salesperson.

00:23:05.959 –> 00:23:06.979
Well, they’ll take my client.

00:23:07.058 –> 00:23:07.358
I don’t care.

00:23:07.439 –> 00:23:07.979
Send it to me.

00:23:08.999 –> 00:23:10.339
You will get – because in

00:23:10.380 –> 00:23:11.599
New York City – Right.

00:23:12.079 –> 00:23:13.180
At least when I was running

00:23:13.220 –> 00:23:13.961
a hotel in New York City,

00:23:14.520 –> 00:23:15.800
like nobody answered their phone.

00:23:15.861 –> 00:23:16.760
It all went to voicemail.

00:23:17.401 –> 00:23:18.741
And so we had rules.

00:23:18.761 –> 00:23:20.041
That’s rule number one of service.

00:23:20.102 –> 00:23:21.142
Answer a damn phone call and

00:23:21.182 –> 00:23:21.982
talk to people that want to

00:23:22.022 –> 00:23:22.823
buy your product.

00:23:23.363 –> 00:23:24.803
Number two,

00:23:25.384 –> 00:23:26.923
look them in the eye and ask

00:23:27.144 –> 00:23:28.364
open-ended questions so you

00:23:28.403 –> 00:23:30.525
can get them to be in charge of the call.

00:23:31.184 –> 00:23:32.045
You know,

00:23:32.164 –> 00:23:33.425
follow up and do what you say

00:23:33.445 –> 00:23:33.905
you’re going to do.

00:23:35.358 –> 00:23:37.902
What is why can’t we do that in business,

00:23:38.021 –> 00:23:39.063
in every business,

00:23:39.123 –> 00:23:40.144
whether it’s a government

00:23:40.604 –> 00:23:42.185
run business or whether

00:23:42.266 –> 00:23:43.467
it’s an independent business?

00:23:44.027 –> 00:23:44.948
Why can’t we do that?

00:23:45.048 –> 00:23:46.609
Why would I walk in hotels?

00:23:48.411 –> 00:23:50.492
An employee can’t feel my

00:23:50.573 –> 00:23:51.554
presence in the lobby.

00:23:52.275 –> 00:23:52.555
Why?

00:23:52.575 –> 00:23:54.396
Because that’s that.

00:23:55.171 –> 00:23:56.553
No excuse.

00:23:56.732 –> 00:23:57.513
If you’re a night auditor

00:23:57.534 –> 00:23:58.796
and you’re on the phone at

00:23:58.796 –> 00:23:59.958
2 o’clock in the morning, all right,

00:23:59.978 –> 00:24:00.939
you’re on your phone, whatever.

00:24:01.400 –> 00:24:01.920
I don’t care.

00:24:02.421 –> 00:24:03.942
What I care about is if you

00:24:03.982 –> 00:24:05.625
hear that door open and you

00:24:05.664 –> 00:24:06.606
hear my footsteps,

00:24:07.208 –> 00:24:08.249
put the damn phone down.

00:24:08.348 –> 00:24:10.070
Don’t look up, look at the phone, look up,

00:24:10.112 –> 00:24:10.592
look at the phone,

00:24:10.612 –> 00:24:11.673
wait until I get to the front desk.

00:24:13.194 –> 00:24:15.979
These are easy things to teach people.

00:24:16.199 –> 00:24:16.599
I’m sorry.

00:24:16.700 –> 00:24:17.300
Absolutely.

00:24:17.320 –> 00:24:19.804
I had a young man that you’ll appreciate.

00:24:19.903 –> 00:24:21.385
He was a biology major.

00:24:21.405 –> 00:24:22.428
This was early when I was

00:24:22.488 –> 00:24:24.530
teaching at FAU or maybe

00:24:24.570 –> 00:24:25.991
the tail end of UCF,

00:24:26.452 –> 00:24:27.535
but I think it was FAU.

00:24:28.035 –> 00:24:30.917
He he came to me as a biology major.

00:24:31.038 –> 00:24:31.999
He was a junior and he

00:24:32.038 –> 00:24:33.981
wanted to make minor in hospitality.

00:24:34.001 –> 00:24:35.163
And I said, you know why?

00:24:35.222 –> 00:24:36.263
What are you planning to do?

00:24:36.845 –> 00:24:38.226
And he wanted to go work at

00:24:38.286 –> 00:24:40.188
Target as a pharmacist.

00:24:40.848 –> 00:24:42.250
And his eventual goal was to

00:24:42.289 –> 00:24:43.291
be a store manager.

00:24:43.852 –> 00:24:44.632
So he said,

00:24:44.652 –> 00:24:46.633
I need some business college

00:24:46.752 –> 00:24:48.554
courses outside of biology,

00:24:48.634 –> 00:24:51.555
became a hospitality minor, graduated,

00:24:51.634 –> 00:24:52.934
went to pharmacy school at

00:24:53.015 –> 00:24:53.976
University of Florida,

00:24:54.096 –> 00:24:55.195
and he’s been with Target

00:24:55.236 –> 00:24:56.415
now for 15 years.

00:24:56.536 –> 00:24:58.517
He’s a regional physician.

00:24:58.876 –> 00:25:00.577
But he knew growing up in…

00:25:01.198 –> 00:25:02.700
that he needed people skills

00:25:02.740 –> 00:25:04.121
to be a better pharmacist

00:25:04.161 –> 00:25:05.502
than what he dealt with at

00:25:05.603 –> 00:25:07.525
his visits to pharmacy.

00:25:07.964 –> 00:25:09.287
And I commended him.

00:25:09.366 –> 00:25:11.648
So he was an early spark for

00:25:11.689 –> 00:25:13.451
me of thinking of the

00:25:13.631 –> 00:25:15.353
usefulness of hospitality

00:25:15.452 –> 00:25:17.194
as a skill set for everybody.

00:25:17.596 –> 00:25:19.357
I think Cal Poly was one of

00:25:19.397 –> 00:25:20.258
the first schools

00:25:20.838 –> 00:25:22.641
to start teaching experience

00:25:22.780 –> 00:25:25.103
management and trying to

00:25:25.243 –> 00:25:27.025
cross all majors so they

00:25:27.066 –> 00:25:28.826
have some concept of

00:25:28.967 –> 00:25:31.349
managing the guest human interaction,

00:25:31.430 –> 00:25:31.829
you know?

00:25:32.151 –> 00:25:33.832
And I think why in a lot of

00:25:33.852 –> 00:25:35.193
places in Asia it has a leg

00:25:35.253 –> 00:25:37.615
up on America is because they learn that

00:25:38.521 –> 00:25:40.423
in their culture when they’re in, you know,

00:25:40.743 –> 00:25:41.723
kindergarten, pre-K.

00:25:41.804 –> 00:25:42.724
Absolutely.

00:25:43.045 –> 00:25:44.766
They learn that being

00:25:44.826 –> 00:25:45.747
gracious and being

00:25:45.807 –> 00:25:47.909
hospitable and being of service,

00:25:48.348 –> 00:25:50.871
that’s a core ingredient in their DNA.

00:25:51.310 –> 00:25:53.332
So the time they get into, like,

00:25:53.372 –> 00:25:55.673
why do we have to train

00:25:56.173 –> 00:25:57.015
people to be nice?

00:25:57.434 –> 00:25:57.694
You know,

00:25:57.736 –> 00:25:59.115
everything I learned in kindergarten,

00:25:59.135 –> 00:25:59.836
where’s that book?

00:25:59.896 –> 00:26:00.457
Everything I learned,

00:26:00.497 –> 00:26:01.877
I learned in kindergarten.

00:26:01.897 –> 00:26:02.038
Yeah.

00:26:02.898 –> 00:26:05.421
Why do we, at 20 years old,

00:26:05.461 –> 00:26:06.761
do I have to teach people,

00:26:07.061 –> 00:26:07.801
when you’re talking to me,

00:26:07.821 –> 00:26:08.702
put your damn phone down?

00:26:09.864 –> 00:26:10.763
When you’re on a national

00:26:10.824 –> 00:26:12.285
television show and people

00:26:12.305 –> 00:26:13.425
are putting money into you

00:26:13.965 –> 00:26:15.727
and the call time is at 7 o’clock,

00:26:15.767 –> 00:26:16.907
you don’t show up at 7.05.

00:26:16.907 –> 00:26:21.010
Five out of six candidates

00:26:21.070 –> 00:26:22.832
of the new show show up late.

00:26:22.971 –> 00:26:25.693
Why do I have to tell somebody,

00:26:25.753 –> 00:26:28.075
go get an iron to iron your shirt?

00:26:29.435 –> 00:26:30.656
I shouldn’t be teaching you

00:26:30.737 –> 00:26:32.018
home economics classes.

00:26:32.676 –> 00:26:32.977
Right.

00:26:34.498 –> 00:26:35.738
It’s still soft skills that

00:26:35.758 –> 00:26:36.919
keep coming back around

00:26:36.939 –> 00:26:39.019
that employers keep asking for.

00:26:39.220 –> 00:26:39.680
And you’re right.

00:26:39.759 –> 00:26:41.881
Why are we teaching that component?

00:26:41.980 –> 00:26:42.601
And sadly,

00:26:42.621 –> 00:26:44.761
I think COVID has now continued

00:26:44.801 –> 00:26:46.082
to make that worse because

00:26:46.561 –> 00:26:47.702
of the time in which people

00:26:47.762 –> 00:26:49.522
are remote and leveraging

00:26:49.583 –> 00:26:51.304
technology and getting lost in it.

00:26:51.703 –> 00:26:53.065
They’re not answering the phone.

00:26:53.184 –> 00:26:54.404
They’re fine and comfortable

00:26:54.605 –> 00:26:56.165
being hidden behind a

00:26:56.226 –> 00:26:58.106
device instead of in front of it.

00:26:59.386 –> 00:27:01.248
And that makes it even more challenging.

00:27:01.448 –> 00:27:02.067
You know what it is?

00:27:02.188 –> 00:27:03.848
It’s people tolerating.

00:27:03.929 –> 00:27:04.969
It’s parents tolerating.

00:27:05.048 –> 00:27:06.368
It’s middle-level managers tolerating.

00:27:06.709 –> 00:27:07.549
It’s leaders tolerating.

00:27:07.910 –> 00:27:10.590
And it’s putting in a bag of kids today.

00:27:10.971 –> 00:27:11.471
Bullshit.

00:27:11.631 –> 00:27:12.371
I call bullshit.

00:27:12.691 –> 00:27:13.750
It’s not kids today.

00:27:14.291 –> 00:27:14.632
Okay?

00:27:14.692 –> 00:27:16.172
Kids today work really, really hard.

00:27:16.731 –> 00:27:17.192
Some kids.

00:27:17.231 –> 00:27:18.532
Some kids don’t work hard.

00:27:18.772 –> 00:27:20.133
When we were growing up in this business,

00:27:20.573 –> 00:27:22.034
some people sucked at what they did.

00:27:22.273 –> 00:27:22.973
And they were lazy.

00:27:23.213 –> 00:27:24.554
And some people were high performers.

00:27:24.815 –> 00:27:25.795
We have the same thing in

00:27:25.855 –> 00:27:26.634
every generation.

00:27:26.954 –> 00:27:29.875
But if we say to a high-performing kid –

00:27:30.336 –> 00:27:31.277
It’s okay when you’re

00:27:31.297 –> 00:27:32.497
talking to me to look at your phone.

00:27:32.856 –> 00:27:33.817
He’s going to accept that.

00:27:33.877 –> 00:27:35.098
Even though he’s a high-performing kid,

00:27:35.358 –> 00:27:37.200
he’s going to accept that as, well,

00:27:37.279 –> 00:27:38.079
I’m a high-performing kid,

00:27:38.119 –> 00:27:38.800
so I get away with it.

00:27:39.060 –> 00:27:41.501
Yeah, actually,

00:27:41.882 –> 00:27:43.182
one of my sons is home and

00:27:43.242 –> 00:27:44.203
had a friend over,

00:27:44.284 –> 00:27:45.104
and the three of us were

00:27:45.144 –> 00:27:46.184
eating dinner together.

00:27:46.545 –> 00:27:47.766
And the friend is trying to

00:27:47.806 –> 00:27:49.326
watch a YouTube video while

00:27:49.365 –> 00:27:50.086
we’re eating dinner.

00:27:50.386 –> 00:27:52.488
And I’m like, yo, bro,

00:27:52.528 –> 00:27:53.689
that’s not going to be

00:27:53.729 –> 00:27:54.970
happening over here.

00:27:55.369 –> 00:27:57.010
What did the kid say?

00:27:57.910 –> 00:27:58.530
He’d listen,

00:27:59.551 –> 00:28:00.713
but he’s the type of kid that

00:28:00.753 –> 00:28:02.395
you need to tell just like

00:28:02.435 –> 00:28:04.659
it is in order to get to listen.

00:28:05.000 –> 00:28:06.521
When my daughter’s friends

00:28:06.602 –> 00:28:07.383
used to come over when the

00:28:07.403 –> 00:28:07.903
high school was up,

00:28:08.304 –> 00:28:09.945
we used to have everybody,

00:28:10.006 –> 00:28:10.767
there’s the counter,

00:28:11.048 –> 00:28:12.269
all the phones go to the counter.

00:28:12.348 –> 00:28:12.450
Yep.

00:28:12.869 –> 00:28:13.631
Good.

00:28:14.092 –> 00:28:15.074
You don’t get them on your lap.

00:28:15.094 –> 00:28:16.015
You don’t get them in your bag.

00:28:16.315 –> 00:28:17.076
Put them on the counter

00:28:17.096 –> 00:28:18.038
where I can – put your

00:28:18.057 –> 00:28:19.119
hands where I can see them, right?

00:28:19.519 –> 00:28:19.780
Right.

00:28:20.741 –> 00:28:22.484
And I remember a story

00:28:24.428 –> 00:28:26.411
during Sandy when we had to

00:28:26.451 –> 00:28:26.892
move out of our

00:28:26.912 –> 00:28:27.692
neighborhood because we

00:28:27.712 –> 00:28:28.074
lived on the beach.

00:28:28.413 –> 00:28:28.874
near the beach,

00:28:29.334 –> 00:28:31.535
we went to Brooklyn and we

00:28:31.555 –> 00:28:32.434
lived at grandpa’s house.

00:28:32.595 –> 00:28:33.654
I stayed in the house trying

00:28:33.675 –> 00:28:34.395
to get the house ready.

00:28:34.895 –> 00:28:36.195
And my children lived at

00:28:36.236 –> 00:28:37.277
grandpa’s house for about

00:28:37.517 –> 00:28:38.936
two weeks to the older house,

00:28:39.317 –> 00:28:39.916
small house.

00:28:40.517 –> 00:28:41.258
And they all lived in the

00:28:41.298 –> 00:28:42.178
living room and they all

00:28:42.278 –> 00:28:43.538
literally slept on the

00:28:43.577 –> 00:28:45.159
living room floor in

00:28:45.199 –> 00:28:46.538
sleeping bags and on couches.

00:28:47.159 –> 00:28:48.700
And when I came to get them, I said,

00:28:48.720 –> 00:28:49.920
listen, we’re moving in now.

00:28:50.359 –> 00:28:51.259
You can come home tonight.

00:28:51.279 –> 00:28:51.559
They’re like,

00:28:51.579 –> 00:28:53.040
can we spend one more night with grandpa?

00:28:53.661 –> 00:28:54.741
Now, at Grandpa’s house,

00:28:54.961 –> 00:28:56.103
they weren’t allowed to be on the phone.

00:28:56.522 –> 00:28:58.044
There’s no internet at Grandpa’s house,

00:28:58.644 –> 00:28:59.025
okay?

00:28:59.085 –> 00:29:00.224
So they really couldn’t be on the phone.

00:29:00.685 –> 00:29:02.727
And they still talk about

00:29:02.807 –> 00:29:04.167
all the stories about Grandpa.

00:29:04.587 –> 00:29:09.352
So when kids are taught to, hey, engage,

00:29:09.791 –> 00:29:11.053
they want to engage.

00:29:12.315 –> 00:29:13.236
Yeah, I agree.

00:29:13.276 –> 00:29:14.836
It’s one of the things I

00:29:14.916 –> 00:29:16.076
actually do with Cub Scouts

00:29:16.096 –> 00:29:17.597
because I run my son’s Cub Scout Pack.

00:29:17.998 –> 00:29:19.338
We don’t allow phones on

00:29:19.538 –> 00:29:21.079
campouts and in any of the

00:29:21.140 –> 00:29:22.260
activities that we do.

00:29:22.740 –> 00:29:24.261
I actually, believe it or not,

00:29:24.362 –> 00:29:27.324
have more girls joining our

00:29:27.364 –> 00:29:29.105
Cub Scout Pack because the

00:29:29.224 –> 00:29:30.286
Girl Scouts don’t

00:29:30.346 –> 00:29:31.747
necessarily stop that in

00:29:31.787 –> 00:29:32.767
some of the meetings and

00:29:32.807 –> 00:29:34.548
our kids are out there and doing stuff.

00:29:34.587 –> 00:29:36.730
So at least if maybe I can’t,

00:29:37.289 –> 00:29:38.931
control all of the college kids.

00:29:39.011 –> 00:29:40.292
I can try and influence them,

00:29:40.333 –> 00:29:41.534
but I’m really starting on

00:29:41.574 –> 00:29:43.776
those elementary school kids.

00:29:44.395 –> 00:29:45.156
All right.

00:29:45.336 –> 00:29:46.178
So while we could really

00:29:46.218 –> 00:29:48.259
have a deep dive into the

00:29:48.318 –> 00:29:49.661
psychology of the United

00:29:49.721 –> 00:29:53.002
States as to why we allow this to happen,

00:29:53.064 –> 00:29:54.003
my guess is it has to do

00:29:54.044 –> 00:29:54.964
with a lot of overworked

00:29:55.045 –> 00:29:56.626
parents and it allows the

00:29:56.646 –> 00:29:57.788
babysitting thing to happen,

00:29:57.807 –> 00:29:58.748
which creates the habits.

00:29:59.108 –> 00:30:00.950
But the fact is we have to

00:30:01.009 –> 00:30:02.571
deal with that now.

00:30:03.152 –> 00:30:04.031
So, Peter,

00:30:04.153 –> 00:30:05.393
one of the problems that I’m hearing,

00:30:05.452 –> 00:30:06.854
and as a member of the Long

00:30:06.894 –> 00:30:08.394
Island Hospitality Association,

00:30:08.494 –> 00:30:09.974
we regularly engage with

00:30:10.075 –> 00:30:10.935
other board members who

00:30:10.955 –> 00:30:11.816
happen to be at the schools.

00:30:12.236 –> 00:30:13.057
One of them is totally

00:30:13.076 –> 00:30:14.857
eliminating the hospitality program.

00:30:15.117 –> 00:30:17.098
Another one is doing what you said,

00:30:17.939 –> 00:30:20.881
folding it into the business program,

00:30:21.240 –> 00:30:22.682
but they lose the chairmanship.

00:30:22.862 –> 00:30:24.102
And in that particular case,

00:30:24.142 –> 00:30:27.044
they don’t see it the same way as you do.

00:30:27.963 –> 00:30:29.184
So not only that,

00:30:29.345 –> 00:30:30.506
but we’re not really

00:30:30.566 –> 00:30:31.926
connecting with students.

00:30:32.126 –> 00:30:34.568
So we understand what the problems are.

00:30:34.989 –> 00:30:36.410
How are we realistically

00:30:36.470 –> 00:30:37.851
going to fix this?

00:30:38.010 –> 00:30:38.912
Because I’m sensing it’s a

00:30:38.951 –> 00:30:41.093
lot of blaming kids for not

00:30:41.133 –> 00:30:43.615
being interested and not

00:30:43.734 –> 00:30:45.316
really a lot of embracing

00:30:45.435 –> 00:30:47.557
new ways of connecting with students.

00:30:47.596 –> 00:30:49.179
I feel like it’s the same old, same old.

00:30:49.519 –> 00:30:50.278
We’re going to go to high

00:30:50.338 –> 00:30:51.720
schools and talk to them

00:30:51.779 –> 00:30:52.580
and then call it a day.

00:30:53.426 –> 00:30:55.847
Well, there’s a lot to unpack there.

00:30:55.907 –> 00:30:57.989
We’re not a sexy business right now.

00:30:58.449 –> 00:31:00.210
We’ve lost the sexiness.

00:31:01.450 –> 00:31:02.670
And it’s funny what you said

00:31:02.730 –> 00:31:04.230
about blending in and

00:31:04.250 –> 00:31:05.351
losing the chairmanship.

00:31:05.391 –> 00:31:07.071
That’s why my friend Bridget

00:31:07.132 –> 00:31:08.393
Oklahoma State emailed me

00:31:08.432 –> 00:31:10.032
today because he was the

00:31:10.113 –> 00:31:11.173
only department in the

00:31:11.233 –> 00:31:12.273
College of Business that

00:31:12.334 –> 00:31:14.194
wasn’t AACSB accredited.

00:31:14.555 –> 00:31:15.555
So his email said,

00:31:15.615 –> 00:31:17.476
now I can sit at the same table.

00:31:18.176 –> 00:31:19.458
Because we are always

00:31:19.598 –> 00:31:21.520
perceived in academia as

00:31:21.580 –> 00:31:23.203
the redheaded stepchildren

00:31:23.503 –> 00:31:26.628
because we don’t have outstanding…

00:31:27.511 –> 00:31:30.154
long history, very academic,

00:31:30.295 –> 00:31:31.536
peer-reviewed journals.

00:31:32.096 –> 00:31:33.357
And that means nothing to

00:31:33.377 –> 00:31:34.999
the outside world in industry,

00:31:35.058 –> 00:31:36.039
but in academia,

00:31:36.059 –> 00:31:37.201
it means everything for

00:31:37.280 –> 00:31:38.382
tenured professors.

00:31:38.501 –> 00:31:40.703
So it’s been a rough ride.

00:31:41.025 –> 00:31:43.606
And to talk about programs closing,

00:31:43.686 –> 00:31:44.667
in South Florida,

00:31:44.768 –> 00:31:46.690
we closed in the past decade,

00:31:46.750 –> 00:31:47.830
the Art Institute,

00:31:47.891 –> 00:31:49.412
which had a culinary program,

00:31:50.232 –> 00:31:51.034
Le Cordon Bleu,

00:31:51.653 –> 00:31:52.712
Johnson and Wales,

00:31:53.433 –> 00:31:55.713
and there was one Lincoln

00:31:55.773 –> 00:31:57.734
Culinary Institute in West Palm Beach.

00:31:57.815 –> 00:32:00.336
So every culinary training ground,

00:32:00.516 –> 00:32:01.935
except for Miami Dade,

00:32:01.976 –> 00:32:04.557
which has a very strong culinary program,

00:32:05.356 –> 00:32:05.916
went away.

00:32:06.497 –> 00:32:08.137
And the reason for that is

00:32:09.057 –> 00:32:10.979
the students that were emerging,

00:32:11.459 –> 00:32:12.378
they really couldn’t pay

00:32:12.398 –> 00:32:13.839
their student loans on line

00:32:13.859 –> 00:32:14.700
cook salaries.

00:32:15.160 –> 00:32:18.602
So fast forward now to post pandemic,

00:32:18.781 –> 00:32:20.261
you have everybody remote,

00:32:20.321 –> 00:32:21.702
everybody home for months.

00:32:21.823 –> 00:32:22.963
You have the parents who all

00:32:22.983 –> 00:32:25.704
lost their jobs telling their kids, Hey,

00:32:25.785 –> 00:32:26.884
don’t work at this.

00:32:26.944 –> 00:32:27.786
Don’t work at that.

00:32:28.286 –> 00:32:30.067
So now you have the bubble.

00:32:30.928 –> 00:32:32.728
of those students coming

00:32:32.768 –> 00:32:33.788
through the pipeline.

00:32:33.868 –> 00:32:39.509
So I see the worst being 2022 to 2026,

00:32:39.509 –> 00:32:40.990
and then we will start to

00:32:41.049 –> 00:32:43.351
move forward because we’ve already,

00:32:43.931 –> 00:32:44.730
in our case,

00:32:45.010 –> 00:32:47.290
and I transparently share our

00:32:47.391 –> 00:32:49.051
butts in seats with how I

00:32:49.112 –> 00:32:50.192
calculate attendance,

00:32:50.692 –> 00:32:51.991
we had 1,310 as our high point.

00:32:52.011 –> 00:32:52.772
We started in 2005.

00:32:52.873 –> 00:32:54.153
Every year had an increase, every year.

00:33:00.143 –> 00:33:01.584
And after pandemic,

00:33:01.644 –> 00:33:05.005
we went all the way to 412.

00:33:05.005 –> 00:33:07.145
So if you have full-time staff,

00:33:07.247 –> 00:33:09.208
you can’t keep them with those numbers.

00:33:09.768 –> 00:33:12.128
Luckily, this semester, I’m back to 1,050.

00:33:12.128 –> 00:33:14.809
So take that on a global

00:33:14.849 –> 00:33:17.191
level and say everybody’s

00:33:17.250 –> 00:33:19.893
back to about 80%.

00:33:19.893 –> 00:33:21.453
And that’s just throwing it out there.

00:33:21.673 –> 00:33:24.454
It might be 70, it might be 91,

00:33:24.454 –> 00:33:26.016
but it’s not where we were.

00:33:26.695 –> 00:33:28.618
and the industry already had

00:33:28.679 –> 00:33:30.079
a higher need for staff

00:33:30.119 –> 00:33:32.002
than we could provide so

00:33:32.083 –> 00:33:33.604
we’ve sliced this piece of

00:33:33.663 –> 00:33:35.886
the cake away and now we’re

00:33:35.906 –> 00:33:38.130
in the rebranding so to go

00:33:38.309 –> 00:33:41.713
younger um more engagement

00:33:41.894 –> 00:33:43.036
starting at the middle

00:33:43.115 –> 00:33:46.640
school level and we need a um

00:33:47.236 –> 00:33:50.097
We really need the National

00:33:50.178 –> 00:33:51.898
Restaurant Association,

00:33:51.919 –> 00:33:54.759
American Hotel Lodging, MPI.

00:33:55.160 –> 00:33:56.421
We need sexy,

00:33:56.580 –> 00:33:58.682
fun videos to get to the

00:33:58.801 –> 00:33:59.962
youngest people in our

00:34:00.022 –> 00:34:02.364
society and to start

00:34:02.443 –> 00:34:04.365
thinking of us as a career.

00:34:04.464 –> 00:34:07.987
Now, it’s March 14th, 2024, right?

00:34:08.347 –> 00:34:09.367
We could have the same

00:34:09.447 –> 00:34:13.250
conversation March 14th, 1985.

00:34:13.250 –> 00:34:14.492
It’s always something in

00:34:14.552 –> 00:34:16.532
hospitality about the sexiness,

00:34:17.253 –> 00:34:19.175
about the long hours or the

00:34:19.235 –> 00:34:20.297
lack of sexiness,

00:34:20.356 –> 00:34:21.717
the long hours and the pay.

00:34:21.757 –> 00:34:23.440
Well, the pay issue has gone away.

00:34:23.880 –> 00:34:25.681
We pay well now entry level.

00:34:26.519 –> 00:34:29.661
And I just think we’re on a

00:34:29.762 –> 00:34:30.862
course for success,

00:34:30.943 –> 00:34:32.324
but we’re in the

00:34:32.583 –> 00:34:35.146
post-pandemic bubble for a little while.

00:34:35.987 –> 00:34:38.367
And I’m a half glass full.

00:34:38.427 –> 00:34:39.889
You know that, guys.

00:34:39.929 –> 00:34:43.612
So I take among my 1,000 students in seats,

00:34:44.092 –> 00:34:46.534
the 300 that have Anthony’s passion,

00:34:47.114 –> 00:34:49.516
and I go, hey, come on, get in here.

00:34:49.576 –> 00:34:50.697
I found a job for you.

00:34:50.717 –> 00:34:51.237
And you know what?

00:34:51.277 –> 00:34:52.197
There’s jobs everywhere.

00:34:52.597 –> 00:34:53.780
Yeah, and so, Peter,

00:34:53.800 –> 00:34:55.103
so tell everybody why they

00:34:55.123 –> 00:34:55.885
should watch Hotel

00:34:55.945 –> 00:34:56.666
All-Stars because you’re a

00:34:56.686 –> 00:34:57.750
big fan of the show, I see.

00:34:58.476 –> 00:34:59.036
You follow me?

00:34:59.115 –> 00:34:59.815
Absolutely.

00:35:00.115 –> 00:35:00.715
Absolutely.

00:35:00.755 –> 00:35:02.456
Because you’re showing them

00:35:02.516 –> 00:35:04.597
what the reality is and the fun is.

00:35:04.817 –> 00:35:06.237
I mean, we make good money.

00:35:06.336 –> 00:35:07.177
We have fun.

00:35:07.318 –> 00:35:08.458
I’m going on a carnival

00:35:08.498 –> 00:35:09.878
cruise tomorrow because I

00:35:09.918 –> 00:35:11.358
interviewed Christine Duffy

00:35:11.798 –> 00:35:13.318
and she inspired me to go

00:35:13.378 –> 00:35:14.838
book a cruise the next day.

00:35:15.298 –> 00:35:16.778
And we’re service humans.

00:35:17.019 –> 00:35:18.179
In post-pandemic,

00:35:18.239 –> 00:35:20.619
we all want experiences with people.

00:35:20.699 –> 00:35:21.460
We missed it.

00:35:21.739 –> 00:35:22.400
We want it.

00:35:22.481 –> 00:35:24.541
So work in the business where we do that.

00:35:25.021 –> 00:35:26.001
And have some fun.

00:35:26.342 –> 00:35:27.244
You’re forced to do it.

00:35:27.264 –> 00:35:28.606
There’s a lot of businesses

00:35:28.666 –> 00:35:29.507
where you’re not forced to

00:35:29.547 –> 00:35:31.389
do it because you can hide in a cubicle.

00:35:32.329 –> 00:35:33.271
Again, if you’re a lawyer,

00:35:33.351 –> 00:35:34.974
you can do whatever you have to do.

00:35:35.353 –> 00:35:36.576
And then you can go play

00:35:36.615 –> 00:35:37.936
wherever you need to play online.

00:35:38.398 –> 00:35:39.559
Whereas in the hotel business,

00:35:39.739 –> 00:35:40.800
you’re going to get run

00:35:40.880 –> 00:35:42.123
over if you’re on your phone too long.

00:35:42.563 –> 00:35:42.782
You know,

00:35:42.802 –> 00:35:44.163
we just I just I just came from

00:35:44.182 –> 00:35:45.204
calling hotels out in

00:35:45.244 –> 00:35:47.184
Boston who I work with and I love them,

00:35:47.264 –> 00:35:48.123
my favorite people.

00:35:48.583 –> 00:35:49.425
And we did executive

00:35:49.445 –> 00:35:51.425
development class and you

00:35:51.485 –> 00:35:53.385
took people together, put them in.

00:35:54.085 –> 00:35:55.005
And these are very senior

00:35:55.045 –> 00:35:56.585
people who are amazing at what they do.

00:35:57.266 –> 00:35:59.226
And we basically gave them a

00:35:59.407 –> 00:36:01.788
project to come up with a

00:36:02.027 –> 00:36:03.248
hotel adjacent business.

00:36:03.967 –> 00:36:05.068
Okay, and there was two projects.

00:36:05.409 –> 00:36:06.048
You would have thought,

00:36:06.068 –> 00:36:07.170
I gave them two hours with

00:36:07.190 –> 00:36:07.750
a lot of rules.

00:36:08.309 –> 00:36:09.411
And in those two hours,

00:36:09.871 –> 00:36:10.891
I could have literally,

00:36:11.692 –> 00:36:12.411
they were both great,

00:36:12.431 –> 00:36:13.773
but the winner could have

00:36:13.833 –> 00:36:14.873
been on Shark Tank.

00:36:15.594 –> 00:36:16.733
Like literally, I would have said,

00:36:16.753 –> 00:36:17.675
you’re ready for Shark Tank.

00:36:17.715 –> 00:36:19.436
That’s how good the presentation was.

00:36:19.795 –> 00:36:21.036
They had videos.

00:36:21.275 –> 00:36:22.056
They had fun.

00:36:22.097 –> 00:36:22.757
They had people who were

00:36:23.117 –> 00:36:24.657
usually conservative, you know,

00:36:24.697 –> 00:36:25.579
screaming and yelling.

00:36:25.599 –> 00:36:27.579
And they’re taking pictures.

00:36:27.619 –> 00:36:28.380
They’re doing videos.

00:36:28.800 –> 00:36:29.740
And if you look at my LinkedIn,

00:36:29.780 –> 00:36:30.561
I actually took some of the

00:36:30.601 –> 00:36:33.103
pictures and it was like,

00:36:33.563 –> 00:36:35.023
like I really like that day.

00:36:35.103 –> 00:36:35.943
I was so happy.

00:36:35.963 –> 00:36:39.085
I was happy because like, man,

00:36:39.126 –> 00:36:40.027
we have a great business.

00:36:40.706 –> 00:36:41.588
Like I was like, I was,

00:36:41.608 –> 00:36:42.367
I was more excited than

00:36:42.387 –> 00:36:44.429
anybody in that room of how

00:36:44.588 –> 00:36:46.250
everybody came together and

00:36:46.289 –> 00:36:47.070
was having fun.

00:36:47.271 –> 00:36:49.972
And like you said, our, the name of our,

00:36:50.112 –> 00:36:51.193
of our industry should be called,

00:36:51.253 –> 00:36:51.893
should be called fun.

00:36:53.003 –> 00:36:55.505
You know what’s to top that off?

00:36:55.585 –> 00:36:56.666
If you want to be in your

00:36:56.706 –> 00:36:58.108
cubicle and be a lawyer or

00:36:58.148 –> 00:36:59.090
you like predictive

00:36:59.150 –> 00:37:00.251
analytics and you want to

00:37:00.311 –> 00:37:02.612
play in Power BI all day,

00:37:02.913 –> 00:37:03.994
there’s a place for you in

00:37:04.054 –> 00:37:04.954
our business too.

00:37:05.394 –> 00:37:06.195
And guess what?

00:37:06.335 –> 00:37:07.697
You get discounted rooms,

00:37:07.737 –> 00:37:09.057
you get discounted crews,

00:37:09.117 –> 00:37:10.699
and you work with fun people.

00:37:11.159 –> 00:37:13.621
So you can do those kind of

00:37:13.702 –> 00:37:16.644
jobs and be an IT installer

00:37:16.684 –> 00:37:18.827
of smart TVs and do it in hospitality.

00:37:18.867 –> 00:37:19.728
It’s still more fun.

00:37:20.349 –> 00:37:21.851
Absolutely.

00:37:22.170 –> 00:37:22.510
For sure.

00:37:22.570 –> 00:37:23.851
And I just want to do a

00:37:23.891 –> 00:37:25.231
quick shout out to our friend,

00:37:25.353 –> 00:37:26.293
Ashley Johnson,

00:37:26.713 –> 00:37:27.893
who’s executive director at

00:37:27.934 –> 00:37:29.434
the Marriott R&E Sorenson

00:37:29.454 –> 00:37:30.735
School at Howard University.

00:37:31.155 –> 00:37:31.655
Because Peter,

00:37:31.856 –> 00:37:32.976
she came on last year and

00:37:32.996 –> 00:37:34.036
was preaching this,

00:37:34.496 –> 00:37:35.637
finding people that are on

00:37:35.737 –> 00:37:37.498
other tracks and say, no, no,

00:37:37.518 –> 00:37:38.659
you don’t have to be a CFO

00:37:38.679 –> 00:37:39.380
in that industry.

00:37:39.440 –> 00:37:41.701
You could do that in hospitality.

00:37:42.141 –> 00:37:44.101
So I love that idea.

00:37:44.521 –> 00:37:45.322
And Suzanne, I’m sorry,

00:37:45.342 –> 00:37:46.202
you were going to say something?

00:37:46.362 –> 00:37:47.322
So I was just going to say

00:37:47.664 –> 00:37:49.423
it all comes back to the

00:37:49.965 –> 00:37:50.945
epiphany that the

00:37:51.005 –> 00:37:52.626
contestants on Anthony’s

00:37:52.666 –> 00:37:53.967
show have seen where they

00:37:53.987 –> 00:37:56.887
are not hospitality

00:37:57.007 –> 00:37:58.349
candidates right now and

00:37:59.449 –> 00:38:02.170
learning and experiencing what that is.

00:38:02.271 –> 00:38:04.030
And so I think from and this

00:38:04.271 –> 00:38:05.652
is where I have continued

00:38:05.692 –> 00:38:06.972
to see some of the challenges.

00:38:07.393 –> 00:38:09.534
People don’t truly, to Peter’s point,

00:38:09.653 –> 00:38:10.534
understand what our

00:38:10.574 –> 00:38:11.835
industry is and all the

00:38:11.855 –> 00:38:13.476
caveats that can go with it.

00:38:14.056 –> 00:38:15.777
And that’s that passion,

00:38:15.856 –> 00:38:18.139
fun and inspiration that we

00:38:18.239 –> 00:38:19.159
all have to generate.

00:38:20.500 –> 00:38:21.541
I’m sorry.

00:38:21.601 –> 00:38:22.641
And you learn something else.

00:38:22.661 –> 00:38:23.682
You learn standards.

00:38:24.902 –> 00:38:25.123
Right.

00:38:25.384 –> 00:38:27.505
Because every other who you are,

00:38:27.965 –> 00:38:30.206
we all want to be held to a standard.

00:38:30.567 –> 00:38:31.568
Very few people,

00:38:32.288 –> 00:38:33.228
probably people that you

00:38:33.268 –> 00:38:34.670
know in your lives that are

00:38:34.909 –> 00:38:36.911
the least happy are people

00:38:36.952 –> 00:38:37.811
that don’t have people

00:38:37.851 –> 00:38:38.893
holding them to a standard.

00:38:40.742 –> 00:38:41.983
Interesting.

00:38:42.003 –> 00:38:42.322
Peter,

00:38:42.443 –> 00:38:43.364
I think we need to roll out a

00:38:43.423 –> 00:38:44.923
national campaign on

00:38:44.963 –> 00:38:46.003
getting people involved in

00:38:46.043 –> 00:38:47.463
hospitality to get them to understand.

00:38:47.483 –> 00:38:48.704
See if you guys beat me,

00:38:48.724 –> 00:38:50.605
but I think the tagline should be,

00:38:50.985 –> 00:38:53.164
if you love it, we’ve got that.

00:38:54.085 –> 00:38:55.266
I like it.

00:38:55.286 –> 00:38:56.525
Whatever your passion is,

00:38:57.106 –> 00:38:58.726
you’re covered in hospitality.

00:38:59.106 –> 00:38:59.806
I like it.

00:38:59.987 –> 00:39:00.967
I like it a lot.

00:39:00.987 –> 00:39:02.266
You have to also remember when

00:39:08.219 –> 00:39:09.320
And I don’t want to use

00:39:09.400 –> 00:39:10.663
young always as the

00:39:10.702 –> 00:39:12.003
demographic because people

00:39:12.043 –> 00:39:13.826
switch into our business at 60.

00:39:13.826 –> 00:39:16.628
But when your first job is

00:39:16.728 –> 00:39:19.771
going to be a busser or a

00:39:19.871 –> 00:39:22.994
server assistant or something like that,

00:39:23.074 –> 00:39:25.498
you don’t see us as an industry.

00:39:25.858 –> 00:39:26.018
Right.

00:39:31.067 –> 00:39:34.168
is career pathing and showing that yes,

00:39:34.248 –> 00:39:35.650
you may not have liked that

00:39:35.730 –> 00:39:36.710
entry-level job,

00:39:36.771 –> 00:39:39.251
but look at what the owner has done.

00:39:39.271 –> 00:39:41.793
She started as a dishwasher,

00:39:41.853 –> 00:39:44.155
now she owns five restaurants.

00:39:44.356 –> 00:39:46.336
So I’m constantly talking

00:39:46.436 –> 00:39:47.757
big picture because the

00:39:47.797 –> 00:39:50.298
students get siloed in this

00:39:50.418 –> 00:39:52.380
is a job that I’m doing on

00:39:52.460 –> 00:39:54.021
the way to somewhere else.

00:39:54.742 –> 00:39:56.902
And I’m an example of that.

00:39:56.983 –> 00:39:58.443
I worked fine dining all

00:39:58.463 –> 00:39:59.304
through high school and

00:39:59.364 –> 00:40:01.085
college and events and catering,

00:40:01.405 –> 00:40:02.965
but my goal was law school.

00:40:03.365 –> 00:40:04.706
I didn’t think hospitality.

00:40:04.806 –> 00:40:05.967
I went to law school for a

00:40:06.047 –> 00:40:06.987
month and hated it.

00:40:07.387 –> 00:40:08.608
And then I’m like, wait a minute,

00:40:08.668 –> 00:40:10.427
I like doing everything else.

00:40:11.208 –> 00:40:13.230
So we have to constantly do

00:40:13.250 –> 00:40:14.710
a campaign on messaging.

00:40:14.809 –> 00:40:16.490
If there’s any place that

00:40:17.090 –> 00:40:19.512
The industry leaders could

00:40:19.612 –> 00:40:21.675
help hospitality education.

00:40:22.315 –> 00:40:23.856
It’s with funding to get

00:40:24.097 –> 00:40:26.858
communications to younger people.

00:40:26.958 –> 00:40:30.021
To Anthony’s point on his show,

00:40:30.521 –> 00:40:32.083
that’s the message that we

00:40:32.123 –> 00:40:33.844
need to get out broadly.

00:40:35.025 –> 00:40:36.565
And a big shout out to

00:40:36.585 –> 00:40:38.307
American Hotel and Lodging Association.

00:40:38.648 –> 00:40:40.188
They funded the entire show.

00:40:40.228 –> 00:40:42.010
They funded every penny of the show.

00:40:42.911 –> 00:40:44.590
Here’s our ad campaign.

00:40:44.630 –> 00:40:46.092
We have top people in the

00:40:46.132 –> 00:40:47.351
hospitality business.

00:40:47.711 –> 00:40:52.793
It says, now CEO, first job,

00:40:53.152 –> 00:40:55.313
cleaning dishes or something like that.

00:40:55.494 –> 00:40:58.153
I think of our buddy, Anthony,

00:40:58.193 –> 00:41:00.675
Tony Yusfi over at Venetian,

00:41:00.815 –> 00:41:02.875
who’s the top salesperson.

00:41:02.954 –> 00:41:04.715
He runs the whole convention department.

00:41:04.976 –> 00:41:06.175
He started signing up people

00:41:06.195 –> 00:41:07.635
for loyalty cards.

00:41:07.876 –> 00:41:10.896
How about the chairman of MGM?

00:41:12.601 –> 00:41:14.902
He started as a busboy, right?

00:41:15.804 –> 00:41:16.565
How about all of us?

00:41:16.625 –> 00:41:17.545
How about me?

00:41:17.626 –> 00:41:20.728
I started selling hot dogs.

00:41:23.572 –> 00:41:24.532
But this is another thing

00:41:24.552 –> 00:41:25.855
that we have to understand

00:41:26.434 –> 00:41:27.996
when people are coming to our industry.

00:41:28.911 –> 00:41:30.610
you will die in this

00:41:30.670 –> 00:41:32.092
industry and not be successful.

00:41:32.552 –> 00:41:33.411
You can have service,

00:41:33.431 –> 00:41:34.092
then you can have all that.

00:41:34.371 –> 00:41:35.733
But if you don’t have curiosity,

00:41:36.373 –> 00:41:37.413
you will not be successful

00:41:37.432 –> 00:41:39.614
in this industry because that bus boy,

00:41:39.634 –> 00:41:41.833
the person that won the

00:41:41.893 –> 00:41:42.835
employee of the year for

00:41:42.954 –> 00:41:43.974
all of Margaritaville

00:41:44.034 –> 00:41:45.735
hotels and restaurants is a

00:41:45.795 –> 00:41:47.556
gentleman out of Hollywood.

00:41:47.775 –> 00:41:49.315
And he’s actually showcased on my show.

00:41:50.157 –> 00:41:50.396
And, um,

00:41:53.132 –> 00:41:53.773
He’s amazing.

00:41:54.494 –> 00:41:56.978
And he just has it and loves it.

00:41:57.318 –> 00:41:58.920
And when you ask him, why do you love it?

00:41:58.942 –> 00:41:59.722
He looks at me like…

00:42:01.041 –> 00:42:02.041
I don’t know what you do,

00:42:02.101 –> 00:42:03.322
but your job is not even

00:42:03.362 –> 00:42:04.282
half as cool as my job.

00:42:04.623 –> 00:42:06.903
So my daughter was down there last week,

00:42:06.943 –> 00:42:07.364
and I said,

00:42:07.384 –> 00:42:08.525
I can’t remember the gentleman’s name.

00:42:08.545 –> 00:42:09.045
I said,

00:42:09.085 –> 00:42:10.226
did you see the gentleman with his

00:42:10.246 –> 00:42:11.947
hat on backwards running

00:42:11.967 –> 00:42:12.726
around the dining room

00:42:12.746 –> 00:42:13.666
making a fool of himself?

00:42:14.088 –> 00:42:14.867
And she says, yeah,

00:42:15.007 –> 00:42:16.668
and unfortunately he wasn’t my waiter.

00:42:17.009 –> 00:42:17.949
I love that guy.

00:42:17.969 –> 00:42:19.110
I go, well,

00:42:19.150 –> 00:42:20.170
that guy has been in

00:42:20.190 –> 00:42:21.431
Margaritaville in

00:42:21.490 –> 00:42:22.831
restaurants and hotels for

00:42:22.851 –> 00:42:23.873
20-something years.

00:42:24.492 –> 00:42:25.393
He’s not a kid.

00:42:25.413 –> 00:42:26.733
He’s probably in his late 30s.

00:42:28.875 –> 00:42:30.235
And he’s like,

00:42:30.396 –> 00:42:31.275
and I knew she would know

00:42:31.295 –> 00:42:33.356
who he is because he stands out.

00:42:33.396 –> 00:42:34.938
So when you walk into that dining room,

00:42:35.478 –> 00:42:36.878
you want that guy to be your waiter.

00:42:37.659 –> 00:42:38.398
He’s curious.

00:42:38.438 –> 00:42:39.619
He’s curious about that little kid.

00:42:39.838 –> 00:42:40.539
He talks to me.

00:42:40.579 –> 00:42:41.619
He was asking me questions

00:42:41.940 –> 00:42:42.820
and he was talking to me

00:42:42.860 –> 00:42:44.181
like I was going to do

00:42:44.260 –> 00:42:45.121
brain surgery on him.

00:42:45.702 –> 00:42:48.443
Like if you don’t have curiosity.

00:42:49.780 –> 00:42:50.581
In this business.

00:42:50.742 –> 00:42:52.362
Because if you look at all of us, right?

00:42:52.382 –> 00:42:53.163
You know,

00:42:53.182 –> 00:42:56.304
Glenn’s not in the inner business

00:42:56.505 –> 00:42:58.105
operation, but he’s curious about it.

00:42:58.125 –> 00:42:58.786
And he’s a real good

00:42:58.865 –> 00:42:59.945
advocate for our industry.

00:43:00.427 –> 00:43:02.887
Every one of us, you guys were, you know,

00:43:02.907 –> 00:43:03.608
in the business and you

00:43:03.628 –> 00:43:05.208
were curious about teaching the business.

00:43:05.929 –> 00:43:06.469
And, you know,

00:43:06.489 –> 00:43:07.409
I’m curious about every

00:43:07.510 –> 00:43:08.291
element of the business.

00:43:08.351 –> 00:43:09.311
I just got off with a client.

00:43:09.331 –> 00:43:10.092
I was like, oh, my God.

00:43:10.472 –> 00:43:11.391
Yes, I’d love that.

00:43:11.632 –> 00:43:13.914
So you have to be curious, man.

00:43:13.954 –> 00:43:17.135
The second this becomes a job, it’s over.

00:43:17.856 –> 00:43:18.076
Right.

00:43:18.922 –> 00:43:19.141
Yeah.

00:43:19.362 –> 00:43:19.762
And, you know,

00:43:19.822 –> 00:43:21.204
another thing that we’re doing,

00:43:21.664 –> 00:43:23.465
three or four very creative

00:43:23.505 –> 00:43:25.206
faculty members created an

00:43:25.286 –> 00:43:26.226
initiative called

00:43:26.646 –> 00:43:29.228
Hospitality Internships LLC.

00:43:30.110 –> 00:43:31.710
And they were smart enough.

00:43:32.130 –> 00:43:33.831
And Glenn will be there tomorrow.

00:43:34.492 –> 00:43:35.373
Suzanne and I,

00:43:35.413 –> 00:43:37.255
we’re doing an all-day

00:43:37.295 –> 00:43:38.195
virtual career fair.

00:43:38.235 –> 00:43:39.635
But what I really like about

00:43:39.675 –> 00:43:40.536
their initiative is,

00:43:41.588 –> 00:43:43.150
is they threw the net out at

00:43:43.710 –> 00:43:45.213
all hospitality schools,

00:43:45.612 –> 00:43:48.637
two-year vocational certificate,

00:43:48.797 –> 00:43:50.318
four-year doctoral,

00:43:50.440 –> 00:43:52.822
and they have a massive global list

00:43:53.539 –> 00:43:55.659
And so we’re helping get the

00:43:55.719 –> 00:43:57.280
word out to young people

00:43:57.360 –> 00:43:59.681
that you can get paid to have fun.

00:44:01.262 –> 00:44:04.164
It’s the main context at

00:44:04.264 –> 00:44:05.324
University of Memphis.

00:44:05.364 –> 00:44:06.505
His name’s Tim Flohr.

00:44:06.545 –> 00:44:07.706
But if you just go on

00:44:07.766 –> 00:44:09.947
LinkedIn or Google and put

00:44:09.987 –> 00:44:12.128
Hospitality Internships LLC,

00:44:12.548 –> 00:44:14.108
if you’re an employer watching this,

00:44:14.889 –> 00:44:16.150
it’s free or very

00:44:16.371 –> 00:44:19.012
inexpensive to source out

00:44:19.112 –> 00:44:20.112
and find students.

00:44:20.213 –> 00:44:22.853
You have to have paid internships or…

00:44:23.333 –> 00:44:25.255
paid manager and training programs.

00:44:25.315 –> 00:44:26.215
And we’re going to spread

00:44:26.494 –> 00:44:28.056
all that info to the world.

00:44:28.576 –> 00:44:31.597
And there’s a faculty member at FIU, Lisa,

00:44:31.617 –> 00:44:32.396
who’s involved.

00:44:32.797 –> 00:44:33.976
There’s a third person.

00:44:34.056 –> 00:44:36.057
I forget what university he’s in,

00:44:36.117 –> 00:44:39.438
but they took the… Yeah, Lisa Kane.

00:44:39.518 –> 00:44:40.739
That is her name.

00:44:40.858 –> 00:44:42.199
And they took the initiative…

00:44:43.628 –> 00:44:44.949
Yeah, Robert Thompson.

00:44:44.989 –> 00:44:45.650
I don’t remember.

00:44:45.670 –> 00:44:46.612
I want you to know Suzanne

00:44:46.652 –> 00:44:48.072
is feeding me all of these names.

00:44:48.112 –> 00:44:49.914
You guys got to do me a

00:44:49.934 –> 00:44:50.695
favor because there’s a

00:44:50.735 –> 00:44:51.836
young lady going to the

00:44:51.936 –> 00:44:53.059
University of Pennsylvania

00:44:53.099 –> 00:44:54.500
that’s a dear friend of our family,

00:44:54.880 –> 00:44:55.661
and I’m trying to get her

00:44:55.681 –> 00:44:56.681
an internship this summer,

00:44:56.722 –> 00:44:57.983
and I can’t get an internship.

00:44:58.623 –> 00:44:59.905
So there’s plenty.

00:45:00.673 –> 00:45:01.375
Plenty, plenty.

00:45:01.434 –> 00:45:02.896
And Glenn will be on a panel.

00:45:02.996 –> 00:45:04.538
I think Suzanne’s on a panel.

00:45:04.597 –> 00:45:06.398
Anthony and I are both on a panel.

00:45:06.418 –> 00:45:08.141
So let me do the whole spiel.

00:45:08.762 –> 00:45:10.063
You launched it up.

00:45:10.083 –> 00:45:10.864
But listen,

00:45:11.043 –> 00:45:12.525
we all complain about not being

00:45:12.565 –> 00:45:13.365
able to connect with the

00:45:13.465 –> 00:45:17.489
right people at the pre-property level,

00:45:17.510 –> 00:45:17.630
right?

00:45:17.650 –> 00:45:18.490
People that are curious.

00:45:18.791 –> 00:45:18.971
Well,

00:45:19.010 –> 00:45:19.972
folks that are curious are going to

00:45:19.992 –> 00:45:20.693
be joining us for the

00:45:20.733 –> 00:45:21.813
Hospitality Internships

00:45:21.994 –> 00:45:23.875
Virtual Career Fair tomorrow

00:45:24.195 –> 00:45:26.976
kicks off at 8 a.m., runs through 3 p.m.

00:45:27.378 –> 00:45:29.699
I’ve got it on my social media pages.

00:45:29.759 –> 00:45:30.559
Suzanne’s got it.

00:45:30.579 –> 00:45:31.940
I’m sure Anthony’s got it on there.

00:45:32.280 –> 00:45:33.461
Click to register,

00:45:33.842 –> 00:45:34.601
and then you can see

00:45:34.762 –> 00:45:36.244
Anthony and I kick off the

00:45:36.304 –> 00:45:39.465
session tomorrow at 8 a.m.

00:45:39.606 –> 00:45:41.027
I know that Suzanne wants me

00:45:41.047 –> 00:45:42.148
to talk a little bit about

00:45:42.688 –> 00:45:43.688
networking and getting

00:45:43.728 –> 00:45:44.849
involved in your community

00:45:44.889 –> 00:45:46.530
in order to build your career.

00:45:47.710 –> 00:45:48.050
Anthony,

00:45:48.192 –> 00:45:49.311
what are you going to be talking about?

00:45:49.391 –> 00:45:51.094
Suzanne, what did you ask him to do?

00:45:51.134 –> 00:45:51.534
That’s me.

00:45:51.893 –> 00:45:52.833
funny you asked me what I’m

00:45:52.853 –> 00:45:53.514
going to be talking about

00:45:53.534 –> 00:45:54.355
that’s ridiculous I asked

00:45:54.375 –> 00:45:55.936
suzanne to ask I tried to

00:45:55.956 –> 00:45:57.516
cover that one up I should

00:45:57.556 –> 00:45:58.936
not create her that’s a

00:45:58.976 –> 00:46:01.177
ridiculous question I know

00:46:01.297 –> 00:46:02.538
it’s really dumb obviously

00:46:02.577 –> 00:46:03.338
you know I want to see if

00:46:03.358 –> 00:46:05.539
suzanne knows oh yeah so I

00:46:05.579 –> 00:46:06.480
want him to be talking

00:46:06.559 –> 00:46:07.559
about the passion that we

00:46:07.599 –> 00:46:08.661
need for this industry and

00:46:08.701 –> 00:46:09.820
how great there are

00:46:09.960 –> 00:46:11.322
opportunities for careers

00:46:11.402 –> 00:46:12.382
really segmenting what

00:46:12.422 –> 00:46:13.583
we’ve talked about today

00:46:13.742 –> 00:46:15.503
right and did you think I

00:46:15.543 –> 00:46:16.523
knew that I didn’t know that

00:46:17.623 –> 00:46:18.724
I didn’t know what I was talking about.

00:46:19.005 –> 00:46:21.025
But he’s curious to know.

00:46:22.346 –> 00:46:24.146
Listen, as soon as you hit play,

00:46:24.465 –> 00:46:26.447
I start talking and it’ll work out.

00:46:26.907 –> 00:46:28.027
That’s why I’m sure they

00:46:28.067 –> 00:46:28.987
have the right info.

00:46:30.188 –> 00:46:31.628
Do me a favor, Suzanne.

00:46:31.688 –> 00:46:33.289
Send me a little email on

00:46:34.088 –> 00:46:35.208
where they should sign up

00:46:35.228 –> 00:46:35.969
because I want to send it

00:46:36.009 –> 00:46:37.389
to this young lady for her

00:46:37.409 –> 00:46:38.150
to listen tomorrow.

00:46:38.751 –> 00:46:39.773
Yes, take care.

00:46:39.932 –> 00:46:41.534
And I would tell anybody

00:46:42.974 –> 00:46:44.755
that watches your show, I mean,

00:46:44.954 –> 00:46:46.976
there’s a place for you anywhere.

00:46:47.117 –> 00:46:48.597
There’s a variety of school

00:46:48.677 –> 00:46:49.898
if you want to continue ed

00:46:49.958 –> 00:46:52.320
that will match you and what you want.

00:46:52.440 –> 00:46:54.920
We have it because we need you.

00:46:55.360 –> 00:46:58.302
And this is a darn fun business.

00:46:59.362 –> 00:46:59.664
I mean,

00:47:00.063 –> 00:47:01.684
I honestly can’t think of doing

00:47:01.744 –> 00:47:02.344
anything else.

00:47:02.704 –> 00:47:03.985
And every time you talk to

00:47:04.045 –> 00:47:04.965
someone who’s in it,

00:47:05.106 –> 00:47:07.168
we all get excited about what we do.

00:47:08.708 –> 00:47:10.271
Is there an occasional guest

00:47:10.351 –> 00:47:13.255
that sours you or there’s a flight delay?

00:47:13.335 –> 00:47:14.115
Of course.

00:47:14.235 –> 00:47:14.376
Yes,

00:47:14.436 –> 00:47:15.456
and you can read about them on

00:47:15.496 –> 00:47:16.699
Facebook news groups every day.

00:47:18.360 –> 00:47:20.684
But it’s just the greatest place to work.

00:47:20.864 –> 00:47:23.025
And the days of we don’t pay enough,

00:47:23.927 –> 00:47:26.168
um those are gone oh I saw

00:47:26.228 –> 00:47:27.349
your your comment there

00:47:27.409 –> 00:47:29.492
from lisa pilata lisa’s a

00:47:29.532 –> 00:47:30.652
great example I’m going to

00:47:30.693 –> 00:47:31.833
throw a shout out to her

00:47:32.355 –> 00:47:34.836
reservations agent raised

00:47:34.876 –> 00:47:36.358
her children went into

00:47:36.418 –> 00:47:37.679
revenue management now

00:47:37.780 –> 00:47:39.601
leaves the revenue for hire

00:47:39.800 –> 00:47:41.242
area with the top

00:47:41.302 –> 00:47:41.922
colleagues in

00:47:41.983 –> 00:47:43.043
intercontinental hotels

00:47:43.103 –> 00:47:44.465
group just took her

00:47:44.525 –> 00:47:47.108
curiosity for revenue and

00:47:47.168 –> 00:47:49.309
reservations and ran with it you know

00:47:51.347 –> 00:47:51.847
Listen,

00:47:52.108 –> 00:47:53.949
I don’t know anybody in this

00:47:54.030 –> 00:47:56.192
industry that’s miserable.

00:47:56.492 –> 00:47:58.213
If you’re at a decent level

00:47:58.253 –> 00:47:59.275
and you’ve worked your way up,

00:47:59.735 –> 00:48:01.496
I can’t tell you one person

00:48:01.516 –> 00:48:03.538
I speak to that’s like, I got to get out.

00:48:03.858 –> 00:48:05.340
Now, that wasn’t true 10 years ago.

00:48:05.340 –> 00:48:06.681
10 years ago,

00:48:06.920 –> 00:48:08.222
people were kind of wanting to get out.

00:48:08.842 –> 00:48:09.182
Now,

00:48:09.563 –> 00:48:11.465
people are exhausted trying to find

00:48:11.505 –> 00:48:12.666
people to come into the industry.

00:48:12.985 –> 00:48:13.987
People are overworked.

00:48:14.086 –> 00:48:14.666
I get that.

00:48:15.128 –> 00:48:16.128
But if they’re really

00:48:16.168 –> 00:48:17.128
committed to this industry,

00:48:17.168 –> 00:48:17.650
they’re happy.

00:48:18.871 –> 00:48:20.012
Because they see it like I

00:48:20.052 –> 00:48:20.652
see a bad guest.

00:48:20.693 –> 00:48:21.634
I’ve never had a bad guest

00:48:21.653 –> 00:48:23.155
that pissed me off ever in

00:48:23.215 –> 00:48:25.277
my entire 38-year career

00:48:25.697 –> 00:48:28.521
because I had fun because I

00:48:28.561 –> 00:48:30.382
turned them around and then, you know,

00:48:30.402 –> 00:48:31.163
maybe in the back I made

00:48:31.182 –> 00:48:31.844
fun of them a little bit.

00:48:31.923 –> 00:48:32.284
I don’t know.

00:48:32.505 –> 00:48:33.085
Maybe I did that.

00:48:33.505 –> 00:48:35.327
But, like, to me it was a challenge.

00:48:35.927 –> 00:48:38.650
Like you’re yelling at me and you’re,

00:48:38.811 –> 00:48:40.713
you look like a fool and

00:48:40.853 –> 00:48:42.096
you’re really not mad at me.

00:48:42.155 –> 00:48:43.436
You got 27 other things

00:48:43.456 –> 00:48:44.998
going on in your life and

00:48:45.039 –> 00:48:45.780
you’re taking it out on me.

00:48:45.860 –> 00:48:47.601
So, okay, I’ll let you do that.

00:48:47.922 –> 00:48:48.643
And then I’ll get you to

00:48:48.684 –> 00:48:49.885
laugh and I’ll get you to hug me.

00:48:49.945 –> 00:48:50.826
And then I’ll probably make

00:48:50.846 –> 00:48:51.847
fun of you when you walk away.

00:48:52.688 –> 00:48:54.751
To me, it was always a fun thing.

00:48:55.918 –> 00:48:57.980
Like, I just like having challenges.

00:48:58.201 –> 00:48:59.561
It’s just been, it’s been my nature.

00:49:00.242 –> 00:49:02.784
And, you know, just this business, like,

00:49:02.824 –> 00:49:03.963
listen, I run out of breath.

00:49:03.983 –> 00:49:04.945
As soon as I’m done here,

00:49:05.425 –> 00:49:06.206
I got another meeting.

00:49:06.226 –> 00:49:07.407
But as soon as I’m done with that meeting,

00:49:07.766 –> 00:49:09.387
I’m going to go do a video

00:49:09.708 –> 00:49:10.628
about what you just said.

00:49:10.688 –> 00:49:13.349
I’m going to post it about

00:49:14.030 –> 00:49:15.072
why they should watch All

00:49:15.112 –> 00:49:15.751
Stars and why they should

00:49:15.771 –> 00:49:16.492
go to the House of Valley.

00:49:16.913 –> 00:49:19.054
And it’s because this is a sexy,

00:49:19.114 –> 00:49:19.954
fun industry.

00:49:20.295 –> 00:49:20.855
And then I’m going to have

00:49:20.875 –> 00:49:22.916
somebody pull all of the jobs around,

00:49:22.936 –> 00:49:24.458
you know, to show that

00:49:25.057 –> 00:49:26.019
kind of how funny it is.

00:49:26.260 –> 00:49:28.525
Like, it’s kind of like, you know,

00:49:29.065 –> 00:49:29.887
if I say to you,

00:49:29.907 –> 00:49:31.510
do you want to be an actor?

00:49:32.400 –> 00:49:33.940
Everybody’s like, oh, don’t be an actor.

00:49:34.260 –> 00:49:34.902
It’s horrible.

00:49:34.942 –> 00:49:35.581
It’s terrible.

00:49:36.681 –> 00:49:37.402
Don’t be an actor.

00:49:37.961 –> 00:49:40.362
Every single human being you talk to,

00:49:41.143 –> 00:49:41.663
if I say,

00:49:41.702 –> 00:49:42.543
would you like to be in front of

00:49:42.583 –> 00:49:43.643
my camera, they say yes.

00:49:43.983 –> 00:49:44.324
If you say,

00:49:44.364 –> 00:49:46.164
would you like to hang out with, you know,

00:49:46.583 –> 00:49:48.284
whoever, Tom Hanks, yes.

00:49:48.885 –> 00:49:50.425
Everybody watches entertainment.

00:49:50.605 –> 00:49:52.085
Everybody watches these people,

00:49:52.346 –> 00:49:53.746
but don’t go into entertainment.

00:49:53.766 –> 00:49:54.646
Don’t go into acting.

00:49:54.686 –> 00:49:55.487
It’s a tough business.

00:49:56.027 –> 00:49:57.226
Yeah, it’s a tough business.

00:49:57.246 –> 00:49:58.286
Hospitality is a tough business,

00:49:58.626 –> 00:50:00.208
but it’s sexier than Hollywood.

00:50:00.527 –> 00:50:00.907
Trust me.

00:50:01.724 –> 00:50:02.445
Yeah, all right.

00:50:02.585 –> 00:50:03.065
I love it.

00:50:03.226 –> 00:50:05.407
One other thing into that is the culture,

00:50:05.507 –> 00:50:05.708
right?

00:50:05.789 –> 00:50:07.050
So you talk about people

00:50:07.110 –> 00:50:08.371
leaving and making changes.

00:50:08.572 –> 00:50:11.094
I truly believe that if

00:50:11.175 –> 00:50:12.615
you’re in a spot and you’re

00:50:12.655 –> 00:50:13.938
not necessarily happy,

00:50:13.998 –> 00:50:15.659
don’t just look at leaving the industry.

00:50:15.699 –> 00:50:16.601
Look at the culture.

00:50:16.661 –> 00:50:17.302
And not every…

00:50:18.153 –> 00:50:20.114
Business operation is the right fit,

00:50:20.175 –> 00:50:21.996
but there is the right fit for you.

00:50:22.076 –> 00:50:23.596
And once you find it, embrace it.

00:50:23.956 –> 00:50:24.896
And that’s a good point

00:50:24.916 –> 00:50:25.996
because culture in every

00:50:26.056 –> 00:50:27.137
business is difficult to find.

00:50:27.518 –> 00:50:29.278
In our business for a long time,

00:50:29.858 –> 00:50:31.139
we killed ourselves because

00:50:31.179 –> 00:50:32.260
our culture was terrible.

00:50:32.659 –> 00:50:34.021
When I grew up in this industry,

00:50:34.041 –> 00:50:35.721
I was petrified of everybody,

00:50:35.961 –> 00:50:37.382
but they didn’t realize I was crazy.

00:50:37.902 –> 00:50:40.302
So I just ran past them and

00:50:40.322 –> 00:50:41.244
just kept on going.

00:50:41.684 –> 00:50:42.925
But I was petrified every

00:50:42.945 –> 00:50:43.585
day I went to work.

00:50:44.304 –> 00:50:46.065
But I wasn’t letting them kill my spirit.

00:50:46.585 –> 00:50:47.626
And I just ran past them.

00:50:47.646 –> 00:50:48.445
But I was petrified.

00:50:48.686 –> 00:50:50.146
The culture sucked.

00:50:50.806 –> 00:50:52.547
But once I was in charge,

00:50:52.588 –> 00:50:53.688
I got to build my own culture.

00:50:53.708 –> 00:50:54.427
And for a couple of years,

00:50:54.467 –> 00:50:55.427
it sucked under me too.

00:50:55.708 –> 00:50:57.869
But then I got wisdom and I got religion.

00:50:57.929 –> 00:51:00.110
And I realized if we’re having fun,

00:51:00.170 –> 00:51:01.730
we’re going to beat the competition.

00:51:02.369 –> 00:51:02.769
Excellent.

00:51:03.811 –> 00:51:05.371
We got to wrap this up and get moving.

00:51:05.411 –> 00:51:05.630
Peter,

00:51:05.650 –> 00:51:07.532
we got to let you have one more plug

00:51:07.692 –> 00:51:09.632
for yourself, for your program,

00:51:09.893 –> 00:51:11.152
and anything else that you want.

00:51:12.074 –> 00:51:13.434
Um, really,

00:51:13.494 –> 00:51:16.135
I’m just so happy to be in my job and, uh,

00:51:16.215 –> 00:51:18.315
you know, come do a certificate with us.

00:51:18.855 –> 00:51:20.536
Remind me that you watch the show.

00:51:20.675 –> 00:51:20.795
I’ll,

00:51:20.976 –> 00:51:23.456
I’ll pay half myself and lifelong

00:51:23.516 –> 00:51:25.237
learning and fun is all we do.

00:51:25.876 –> 00:51:27.137
And I’m a big part of that.

00:51:27.237 –> 00:51:30.498
So, uh, if they watch the show,

00:51:30.978 –> 00:51:32.538
you will give them 50% off

00:51:33.179 –> 00:51:34.619
of their certification.

00:51:35.199 –> 00:51:38.079
Yeah, I’ll do it myself.

00:51:38.780 –> 00:51:39.900
Double the price up front though.

00:51:42.878 –> 00:51:44.438
I just want to apologize, Peter,

00:51:44.960 –> 00:51:46.860
for your competition being

00:51:46.900 –> 00:51:47.961
on the show and kind of

00:51:47.981 –> 00:51:48.762
taking your thunder.

00:51:49.503 –> 00:51:51.184
We’re not competition.

00:51:51.643 –> 00:51:51.965
You know,

00:51:52.125 –> 00:51:54.065
one thing after COVID is we’re

00:51:54.827 –> 00:51:57.329
having the first ever Dean

00:51:57.489 –> 00:51:59.309
Summit in Orlando of the

00:51:59.349 –> 00:52:00.731
State University programs.

00:52:00.811 –> 00:52:02.592
First ever because we all

00:52:02.672 –> 00:52:04.233
need to think and

00:52:04.273 –> 00:52:06.355
strategize together as an industry.

00:52:06.375 –> 00:52:07.195
Who started that?

00:52:07.456 –> 00:52:08.237
Who is this?

00:52:09.077 –> 00:52:11.818
Cynthia, who’s the interim dean at UCF,

00:52:11.938 –> 00:52:13.380
Michael Chang at FIU,

00:52:13.440 –> 00:52:15.320
and I. We’ve all talked about it,

00:52:15.541 –> 00:52:17.103
and we’ve all said it.

00:52:17.163 –> 00:52:17.902
We all did it.

00:52:17.983 –> 00:52:20.445
Don from FSU, we all talked about it.

00:52:20.525 –> 00:52:22.786
So finally, UCF’s in the middle,

00:52:22.847 –> 00:52:24.146
so we’re all going to go in April.

00:52:24.527 –> 00:52:25.688
I don’t know what our

00:52:25.949 –> 00:52:27.929
worldly accomplishments will be,

00:52:28.349 –> 00:52:29.650
but we’re talking about the

00:52:29.690 –> 00:52:31.813
same issues together collectively.

00:52:32.193 –> 00:52:34.675
Well, if you need a fun speaker,

00:52:34.695 –> 00:52:35.394
let me know.

00:52:35.474 –> 00:52:36.115
I know somebody.

00:52:36.936 –> 00:52:37.376
Awesome.

00:52:38.967 –> 00:52:40.829
If anybody who sucks,

00:52:40.889 –> 00:52:41.630
then you can call me.

00:52:41.650 –> 00:52:42.492
All right?

00:52:42.652 –> 00:52:43.932
So we’ll keep it with that.

00:52:44.273 –> 00:52:44.494
Hey,

00:52:45.355 –> 00:52:47.115
thank you for being great lightning to

00:52:47.155 –> 00:52:48.297
Suzanne’s thunder.

00:52:48.478 –> 00:52:49.539
You guys rock.

00:52:49.639 –> 00:52:51.880
We will see you later.

00:52:52.461 –> 00:52:54.083
Anthony, always a fun one,

00:52:54.103 –> 00:52:55.065
I got to tell you.

00:52:55.144 –> 00:52:56.545
Any final thoughts before we wrap up?

00:52:57.887 –> 00:52:59.809
I unfortunately have to give you props.

00:52:59.829 –> 00:53:01.831
That was a good thunder lightning thing.

00:53:01.871 –> 00:53:02.271
That was great.

00:53:02.552 –> 00:53:03.552
thanks I appreciate that

00:53:03.592 –> 00:53:05.454
listen you want more great

00:53:05.494 –> 00:53:06.456
lines like that well why

00:53:06.496 –> 00:53:07.436
not listen to us wherever

00:53:07.456 –> 00:53:08.657
you get your podcast just

00:53:08.737 –> 00:53:11.559
download no vacancy also if

00:53:11.579 –> 00:53:12.420
you want to watch us you

00:53:12.440 –> 00:53:13.402
know where to find us uh

00:53:13.442 –> 00:53:14.702
facebook linkedin no

00:53:14.722 –> 00:53:15.824
vacancy news.com and of

00:53:15.923 –> 00:53:17.264
course youtube I want to

00:53:17.304 –> 00:53:18.146
thank everyone for being

00:53:18.186 –> 00:53:18.987
here and remember you’ve

00:53:19.027 –> 00:53:20.188
got one life so blaze on

00:53:20.268 –> 00:53:24.512
and be kind to yourself see

00:53:24.532 –> 00:53:26.713
you later guys bye when you

00:53:26.753 –> 00:53:27.735
try to look at your phone when