Serving Guests on the Autism Spectrum Starts Before Check-In

Glenn: Hey, my hospitality friends. It’s Glenn here, and I’m with Alan Day of Autism Double-checked. You know, I just saw him in his t shirt, and I have to ask Alan, what’s my what’s my autism passport?

Alan: The autism passport is a communication device. Yep. It enables people from the autism community to describe their needs and think about how long we spend getting qualify to customers needs. This enables them to qualify, quantify their needs, and to send them directly to the hotel. Does it get better than that?

Glenn: No it doesn’t. So let me just. It seems so simple. I gotta make it clear. We’re always looking to differentiate ourselves in the hospitality industry and build our business as much as possible. And it sounds to me that you’re finding it this to be an easier way for you to connect with the autism community, to have them want to stay at your property rather than just anywhere?

Alan: Exactly. It’s it’s a guarantee that if somebody is searching for I want to stay at a hotel. Right. This one takes the autism passport. This one doesn’t. I know which one they’re going to go to. Right. That’s very clear.

Glenn: So what does it actually accomplish for the guests of the hotel?

Alan: It describes needs in areas that you wouldn’t normally as a hotel. Think to ask about their services and just things you wouldn’t normally question.

Glenn: Well, I would think that a lot of.

Alan: Things have high ceilings. It’s, you know. Jeez, who would ever think to ask about that?

Glenn: Right. I would think that a lot of people wouldn’t think know what to ask to begin with, because we haven’t gotten to the point yet where we’re training people to ask those kinds of questions. We have a lot of turnover in our industry. So really what this is, is I see this as is a tool that could bring the hoteliers closer to the guests.

Alan: Absolutely. It’s the direct meeting. When you say ready to accept the autism passport, you are saying we are listening to you and you’re listening to an audience that wants to be heard. It’s the right match. And even then, the passport asks questions of the parents, the things that might be secondary considerations to them, but could go wrong if they didn’t address them. So it qualifies all of their needs, and they’re sending it to you.

Glenn: All right.

Alan: So.

Glenn: Sounds like a great idea, but what’s it going to cost the hotel?

Alan: It’s. If I tell you it’s a nice round number to register, it’s nothing because nothing’s a register.

Glenn: Zero. The roundest number of all. Yeah, I absolutely love that.

Alan: So. And it’s. There is no reason why any hotel that wants to welcome guests with autism should not be doing this. It’s simple. It’s cost nothing. And it sets you apart from your competition.

Glenn: Yeah, it sounds like a real win win opportunity. Do us a favor. Check them out. How can we learn more about my autism passport?

Alan: You can either look at autism checked, or if you’re not sure. Yep. Autism passport.com will get you to the same place.

Glenn: I love it, and if you’re out there using AI, we’ll do the same thing for you. Get right to it. Thanks, guys. We really appreciate you. Please like and share. This is a really important video and we want to help you get closer to your customers. So for Alan and myself, thanks for watching. We’ll see you next time.