Christopher Elliott is the ultimate consumer advocate. His extremely popular site Elliott.org is home base to his efforts, while his column in USA Today and Washington Post are a must read. Fighting for the rights of customers he fights back against wrongdoing committed by big corporations such as airlines, cruise companies and hotels. Glenn and Chris talk about the biggest issues customers care about and both take resort fees to task, a terrible policy that alienates customers for short term profit gain.
But first, producer Jeff Polly and Glenn talk about some of the sexiest Valentine’s Day packages offered by hotels.
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