Another show, another wholesale brand reinvention. This time it’s the $200 million recreation of Crowne Plaza. The concept: bringing humanity to business travel. Monte Jump, Director, F&B and Service with IHG’s Crowne Plaza, shares how this new unscripted approach to service, and reinventing amenities, will connect with guests.

Crowne Plaza in Barranquilla, Columbia

Crowne Plaza in Barranquilla, Columbia

First, Glenn and Bruce Ford, SVP, Lodging Econometrics, chat it up in an undisclosed hotel location in Florida. Trouble ensues.

Subscribe to our weekly newsletter. Text ‘hotel’ to 66866.

Visit the brand new

Send us your thoughts and comments to, or via Twitter and Instagram @TravelingGlenn.

Visit our sponsor: Duetto

Visit our sponsor: CLIC: California Lodging Investment Conference

Subscribe on iTunes: No Vacancy with Glenn Haussman

Subscribe on Android:

Send your comments and questions to

Support the show:

Follow Glenn @TravelingGlenn

Find Bruce Ford on Twitter @BFinNH, and learn more at

Learn more at

Produced by Jeff Polly: