CRM and loyalty technology are hot now, but are they working? According to our guest, Ryan MacDonald, the advances in technology is allowing hoteliers to get in front of a larger demographic to convert them to loyalty members, primarily those Millennial corporate travelers. Hear how Palm Holdings is managing loyalty and what else is working for hoteliers.
Guest: Ryan MacDonald, VP of Revenue Management & E-Commerce, Palm Holdings
Time: 33 min
Watch the video now.
Guests: Janet Butler, Hilton Hotels; Barry Phillips, Loews Hotels; Andrew Pirret, Human+
Panel features: Leo Eskanazi, Senior Director Design Latin America and Caribbean, Hilton Worldwide; Mari Balestrazzi, VP, Design, Hyatt Hotels; Linda Laucirica, Senior Director, Design & Project Management, Marriott Int’l; Gary Steffen, VP and Global Head, Canopy by Hilton; Kevin O’Shea, Creative Director SALT Hotels; David Bowd, Chief Executive, SALT Hotels; Tina Wichmann, Principal, Bunnyfish Studios; Craig Sean Palacios, Principal, Bunnyfish Studios
I spoke with Dr. Robert Rippee, Ph.D., Executive Director, Black Fire Innovation Hub at University of Nevada-Las Vegas about the massive hotel tech sea change taking place. Here’s what you MUST know about getting the tech edge that’ll enhance customer experience with solutions from companies such as Kohost, whilst making hoteliers more money! Share this…
First up, Glenn and Jeff Polly provide valuable insight on how to create, foster and feed a hotel’s social media strategy. It’s not as easy as sending a few tweets, and the guys share best practices, as well as what not to do in order to find success via this online medium.
Patrick Miller, President and COO of The Park MGM; Corey Nyman of the Nyman Group
Newsletter
Stay Up to Date With All Things No Vacancy!
