Author: Glenn Haussman

Glenn speaks with industry legend Lee Pillsbury about his career and newest passion, hotel industry technology. Through his investment arm Thayer Ventures he owns pieces of many companies you’ve heard of, such as Hipmunk, Duetto, Nor1, social tables and many more.

In this bonus episode, we speak with Samsung’s Jonas Tanenbaum to discuss critical issues such as:

How technology affects guest journey at a hotel;
How guest satisfaction ratings can be improved/influenced at a hotel through technology;
How televisions are acting as the central hub of a guest’s hotel stay;
Future customer trends.

Glenn speaks with Dream Hotel Group’s CEO Jay Stein. The guys speak about new development, including projects from Hollywood to Vietnam, Dream’s approach to business (Hint: There’s big bucks in booze), update on its newest brands Unscripted and more.

The ultimate cocktail and bar show! Drive bar revenue!

Former AAHOA Chairmen Tarun Patel and Mukesh Mowji share details of their newest venture where they changed The Hotel Inventory into Aqqire. It’s a one stop real estate shop for hotels, gas stations, convenience stores and more.

Glenn speaks with Paul Snyder, VP Corporate Responsibility with IHG. They talk about empowering hoteliers to make money by blending individual sustainability goals with monetary returns. It’s a matter of him helping hoteliers achieve their goals by making their properties more profitable by ‘doing the right thing.’ Then they discuss the InterContinental Barclay NYC and how they turned a Grand Dame into a sustainability showpiece.

Glenn speaks to Michael Taylor of J.D. Power where they talk about the best and worst airlines according to a new survey. According to the J.D. Power 2017 North America Airline Satisfaction Study,SM overall customer satisfaction with airlines has reached its highest level ever, continuing a trend that now stretches five consecutive years. Here we explore why and how did this happen against a backdrop of such negative airline news.

Derek Stevens is widely credited for helping bring back downtown Las Vegas from the precipice of irrelevancy, making it a must visit stop on everyone’s Las Vegas vacation. Owner of the The D, The Golden Gate, The Las Vegas Events Center and developer of a new city block big casino, Stevens has redefined the downtown Las Vegas entertainment experience.

Kevin Barry Fine Art is an industry leader that’s changed the way hotel guests interact with the art experience in hotels. This is way beyond a pretty framed picture next to the bed. It’s a wholesale reinvention of how art creates sense of place, interactive experiences, and serves as a lynchpin for hoteliers’ social media engagement.

Ray Schultz, shares major hotel history way back to his involvement with Kemmons Wilson, creator of the Holiday Inn brand. Hear how Schultz started with Holiday Inns, Inc., in 1970, and how he founded the Hampton Inn brand in 1983. We hear those stories, through his days as Chairman and Chief Executive Officer of Promus Hotel Group.