How Hotels Use AI Without Losing Control of Guest Data

Hotel employees already juggle enough. They don’t need 10,000 system steps standing between them and the guest. Glenn Haussman talks with Kevin King, CEO of Shiji Group, about how AI is simplifying hotel operations so teams spend more time focusing on hospitality.

But there’s another side to that opportunity: guest data. As hotels rely more heavily on AI, they also need to know where that information goes, how it gets used and how they protect it.

That tension between speed, efficiency and security will shape how hotels use AI from here. Watch why Kevin sees this as a generational shift — and why getting the balance right now could determine who actually benefits from it.

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