Why This Hotel GM Gets Silly Every Morning

Glenn Haussman talks with Alicia Augustine, GM of the Hyatt Place Pensacola Airport, about what it takes to lead a hotel where the pace rarely lets up.

Alicia keeps her team prepared with a 9 a.m. stand-up every morning to set priorities, cover what needs to happen and spend a few minutes laughing together before the workday kicks into gear.

Her #HotelLeadership philosophy is just as straightforward: treat employees with dignity and kindness, listen to them and create the kind of culture that carries directly into the #GuestExperience. Hear how preparation, personality and a little silliness help Alicia keep an airport hotel team focused and connected.

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