Can Hotels Keep Humanity in Hospitality As Tech Takes Over?

During HITEC 2024 Tristan Gadsby, CEO of Alliants, and I discussed the crucial role of humanity in technology within hospitality.

· We emphasize the importance of personal interactions over digital processes

· How technology should empower staff to create memorable guest experiences

· The need for user-friendly interfaces and the effective use of AI to personalize guest services

· Moving beyond outdated systems to a more integrated approach