The customer journey is what tells us how well the customer experience matches up to the hotel’s brand promise. Understand the customer journey in context with the digital customer experience. This will improve the customer experience and transform relevant processes and real time interactions for the hotel brand.
Why investors like extended stay hotels.
Janis Cannon, SVP at Choice Hotels
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He shares his strategies for success in life and business
Danny Hughes, President, Americas, Hilton; and Ken Smith, President and CEO of JAG