The customer journey is what tells us how well the customer experience matches up to the hotel’s brand promise. Understand the customer journey in context with the digital customer experience. This will improve the customer experience and transform relevant processes and real time interactions for the hotel brand.
Extended Stay America EVP and Chief Development Officer Jim Alderman
... Read more »
First all new construction prototype for ESA in 12 years.
CA hotel market w/ Craig Sullivan of Check Out California 3x10
Mike McGeehan CHA, Chief Development Officer at G6 Hospitality