Knowland and Amadeus Report U.S. Group Business Delivers Seven Consecutive Quarters of Growth

Hospitality industry business segment growth normalizes over 2023, according to the Knowland and Amadeus 2Q2024 Hospitality Group and Business Performance Index

ARLINGTON, Va. — August XX 2024 — Knowland, the world’s leading provider of data-as-a-service
insights on meetings and events for hospitality, and Amadeus, a leading technology provider for the travel
industry, today present the metrics from the companies’ Hospitality Group and Business Performance
Index (the “Index”). For the second quarter of 2024, the Index shows overall health of 105.5 percent
year-over-year (YOY.) This is the first time the overall Index has exceeded 100 percent, reflecting
continued industry health across all reported indices. In addition, 22 of the top 25 U.S. markets have
achieved 100 percent or more in overall performance compared to the same time in 2023.

1. Las Vegas 117.9 Percent
2. Seattle 117.6 Percent
3. Nashville 114.2 Percent
4. Detroit 110.2 Percent
5. Houston 108.9 Percent
6. Miami 108.2 Percent
7. Washington DC 108.0 Percent
8. Philadelphia 107.4 Percent
9. Tampa 107.0 Percent
10. New York City 106.6 Percent
11. Dallas 106.2 Percent
12. San Francisco 105.9 Percent
13. Boston 105.6 Percent
14. Phoenix 104.5 Percent
15. Denver 104.4 Percent
16. Minneapolis 104.3 Percent
17. San Diego 103.9 Percent
18. Chicago 103.8 Percent
19. Atlanta 103.7 Percent
20. St. Louis 103.6 Percent
21. San Antonio 102.9 Percent

While these were the top growth markets overall, 21 of the top 25 markets achieved 100 percent or more
growth in the Group segment for 2Q2024 compared to the same period last year. This reflects continued
growth for seven consecutive quarters. The top Group growth markets were Las Vegas (125.7 percent),
Detroit (122.2 percent), and Seattle (117.8 percent).

The Index combines event data from the Knowland platform with hotel booking data from Amadeus’
Demand360® business intelligence solution to provide aggregate views of the key drivers of hotel
performance. The aggregated index reflects performance or “health” for all segments – Group, Corporate
Negotiated, Global Distribution System (GDS), and Events. It offers filters for event market segments and
booking industries, empowering hoteliers, destinations, and convention and visitor bureaus to adapt
strategies effectively.

Key insights from the Index are as follows:

• Strong group growth with Northeast and Midwest regions leading the charge. The Group
Index has achieved seven consecutive quarters of year-over-year growth, reaching 108 percent.
This includes 103.4 percent of last year’s room nights and a 4.4 percent increase in the average
daily rate. The Northeast and Midwest regions were standout performers, experiencing double-
digit growth in group nights.

• Performance of indirect distribution rallies beyond 2023 levels, leading all segments in
growth. The GDS Index scored 112 percent overall, with room night production at 109.1 percent
of last year and a 2.4 percent increase in average daily rate (ADR). The most significant growth
in GDS room nights booked occurred in the Northeastern region, with New Jersey, Maine, and
Rhode Island experiencing more than 25 percent YOY growth.

• Negotiated performance remains stable compared to last year. The Negotiated Index score
was 102 percent with 98.5 percent of the 2023 room nights and a 3.8 percent increase in ADR.
Eighteen of the top 25 markets achieved 100 percent or more versus the same period last year.

• Event volume is steady as meetings get bigger. Events remained consistent in 2024 compared
to 2023. With the reduction of one-day meetings, some of those events have been moved to multi-
day events that may be held less frequently. Growth continues in the Top 25 markets, which
continue to attract events with their versatility and range of experiences. However, the higher
ADR for these markets ($229/night in Q2) may have caused a share of events to transition to non-
Top 25 markets, which averaged $185/night in Q2.

• Meetings continue to provide stability for hotels after the 2023 boom year. Average attendee
size held steady at 145 guests. Nashville rose to 131.6 percent, Detroit was 120.3 percent, and
Miami was 113.7 percent. Eleven of the top 25 markets achieved 100 percent or more for Q2
2024 versus the same period last year. The average space used was consistent with Q1 moving
slightly from 3,981 to 4,025 sq. ft.

• The normalization of business segments is evident. The comprehensive health index has
demonstrated improvement, rising from 99.9 percent in Q1 2024 to 105.5 in Q2 2024, indicating
consistency and robustness across all sectors as organic growth gains prominence.

Go here to download the full report.

By using industry-leading data from the Knowland platform and trusted sales & catering solutions like
Amadeus’ Delphi®, hoteliers can develop precise, data-driven strategies to boost group sales and
efficiently manage the entire process from lead to event execution.

ABOUT THE HOSPITALITY GROUP & BUSINESS PERFORMANCE INDEX
METHODOLOGY
The Hospitality Group & Business Performance Index uses a multi-factor weighting system that balances
metrics such as group, corporate transient, and GDS room nights with average daily rate (ADR)
performance. Each factor is averaged to provide a final index score, ensuring a more accurate overall
performance assessment.

ABOUT KNOWLAND
Knowland is the world’s leading provider of data-as-a-service insights on meetings and events for
hospitality. With the industry’s largest historical database of actualized events, thousands of customers trust Knowland to sell group smarter and maximize their revenue. Knowland operates globally and is
headquartered just outside Washington, DC. To learn more about our solutions,
visit www.knowland.com or follow us on X @knowlandgroup.