Title: We Get to the Bottom of Timeshare: Diamond Resorts’ CEO Michael Flaskey
Source: Podcast Feed
Permalink: We Get to the Bottom of Timeshare: Diamond Resorts’ CEO Michael Flaskey
Glenn chats with Michael Flaskey, CEO, Diamond Resorts International, and it’s all about timeshare. Topics include how timeshare fits snugly into the travel economy, the importance of customer services in the hospitality industry, how Diamond Resorts caters to customers, the value equation of owning timeshare, timeshare industry regulation, ARDA, and how Diamond Resorts’ Diamond Clarity sales process is more customer focused.
But first, Glenn has a discussion on niche hotel segments with Andrew Cohan, MAI, Managing Director- Horwath HTL, Miami. They talk about gay travel, and if there’s a need for LGBT specific hotels. Also, they focus on why niche markets are great to focus on, and how companies such as Hyatt Hotels International are betting on the wellness category.
Read Andrew’s column on LGBT hotels: http://www.hotelmanagement.net/operate/are-lgbt-hotels-necessary
Visit our sponsor: Kevin Barry Fine Art
Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation
Subscribe on iTunes: No Vacancy with Glenn Haussman
Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm
Send your comments and questions to Glenn@rouse.media.
Support the show: https://www.patreon.com/novacancy
Follow Glenn @TravelingGlenn
Learn more at http://novacancy.libsyn.com
Produced by Jeff Polly: http://www.endpointmultimedia.com/