Title: Bonus Show: Smart Technologies Impacting Guest Experience and Satisfaction
Source: Podcast Feed
Permalink: Bonus Show: Smart Technologies Impacting Guest Experience and Satisfaction
In this bonus episode, we speak with Samsung’s Jonas Tanenbaum to discuss critical issues such as:
- How technology affects guest journey at a hotel;
- How guest satisfaction ratings can be improved/influenced at a hotel through technology;
- How televisions are acting as the central hub of a guest’s hotel stay;
- Future customer trends.
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Produced by Jeff Polly: http://www.endpointmultimedia.com/