For this bonus episode we present a panel discussion focused on personalization, guest experience and the CRS, which was recorded during Amadeus’ annual customer conference.


Curtis Brewer – SVP, Reservations and Website Solutions – TravelClick

Will Darrah – VP, Reservations – TravelClick

Ted Horner – Managing Director – E. Horner & Associates

Tim Kinsella – SVP Global Sales, CRS/PMS/Payments – Amadeus

Patrick van der Wardt – VP Product Strategy, Amadeus Hospitality Platform – Amadeus

Moderator:  John Burns – President –  Hospitality Technology Consulting